Reviews of The Fern An Ecotel Hotel, Lonavala 5 stars

Dear Harjap, We value your feedback and understand your concern about the pricing of our dinner. Our prices reflect our commitment to sourcing the best ingredients and providing exemplary service to all our customers. We are dedicated to ensuring that our food quality justifies the price. We constantly review our pricing and try to make it as affordable as possible without compromising on the quality and service. It helps us to continuously improve and to deliver our best to our patrons. We hope to serve you again and will endeavor to ensure your experience is exceptional. Ramesh Gupta General Manager

Dear Harjap, We value your feedback and understand your concern about the pricing of our dinner. Our prices reflect our commitment to sourcing the best ingredients and providing exemplary service to all our customers. We are dedicated to… Show more

Dear Ajaykumar, We appreciate your feedback and sincerely regret any confusion caused by the room description. The "Mountain View" label is intended to encapsulate the overall design and vibe of the room, inspired by the grandeur and serenity of mountains, rather than guaranteeing an actual mountain view from all parts of the room. We take your concern seriously and will work on making our room descriptions more clear in order to prevent any such misunderstandings in the future. Meanwhile, we do have other rooms with unobstructed mountain views which you may want to consider for your next visit. Your valuable input significantly aids our pursuit of continuous improvement and we appreciate your time in sharing your thoughts. Ramesh Gupta General Manager

Dear Ajaykumar, We appreciate your feedback and sincerely regret any confusion caused by the room description. The "Mountain View" label is intended to encapsulate the overall design and vibe of the room, inspired by the grandeur and ser… Show more

Dear Bal, We are delighted to hear that you had a positive experience during your stay with us. It's wonderful to hear your praises for our staff, who always strive to provide excellent service to our guests. We are glad to know that our spacious and clean rooms contributed to your comfortable stay. Your satisfaction is our top priority and your comments motivate us to strive for the best in offering a wonderful experience for our guests. We hope to have you with us again in the future for another pleasant stay. Ramesh Gupta General Manager

Dear Bal, We are delighted to hear that you had a positive experience during your stay with us. It's wonderful to hear your praises for our staff, who always strive to provide excellent service to our guests. We are glad to know that our… Show more

Dear Owais, We appreciate your feedback and we're delighted to know that you had an enjoyable experience overall. We acknowledge the comment about our location being slightly interior. Some of our guests consider this as a plus, offering a serene and away-from-the-hustle environment. However, we understand that it might not be ideal for everyone and we strive to ensure our property description, directions and GPS coordinates are clear and accurate to assist in locating us. We hope that the charm of our property and the surrounding nature made up for the location's aspect during your stay. We hope we will have another opportunity to welcome you back in the future. Ramesh Gupta General Manager

Dear Owais, We appreciate your feedback and we're delighted to know that you had an enjoyable experience overall. We acknowledge the comment about our location being slightly interior. Some of our guests consider this as a plus, offering… Show more

Dear HEMANT KUMAR, We appreciate your valuable feedback regarding your recent stay with us. We're glad you found the room to be spacious and accommodating. However, we regret to hear about your experiences with the gym and breakfast. We strive to maintain high-quality facilities and services, so your concerns about the gym's condition will be communicated to our maintenance team for immediate attention. In terms of our breakfast, we continuously work with our culinary team to provide diverse and palatable options to suit different tastes. We will look into making improvements based on your feedback. We hope that you will give us another opportunity to impress you in future. Ramesh Gupta General Manager

Dear HEMANT KUMAR, We appreciate your valuable feedback regarding your recent stay with us. We're glad you found the room to be spacious and accommodating. However, we regret to hear about your experiences with the gym and breakfast. We … Show more

Dear Sweta, We're sorry to hear about your less than satisfactory experience. We take your feedback for our food quality and diversity very seriously as we strive to provide only the highest quality service. In future, we'll ensure a more exciting and wholesome variety of dishes to meet your expectation. Similarly, your concerns about the cleanliness of the children's play area is noted with utmost importance. We assure you that our team has been notified and instructed to conduct a detailed overhaul and improve cleanliness standards to deliver a much more comfortable and enjoyable experience for our little guests. Your comparison with Fariyas also helps us highlight areas where we need to improve. We assure you, future visits will reveal a significant improvement in the areas you mentioned. Your feedback is highly appreciated and it is through inputs like yours, we strive to exceed our guests' expectations. Ramesh Gupta General Manager

Dear Sweta, We're sorry to hear about your less than satisfactory experience. We take your feedback for our food quality and diversity very seriously as we strive to provide only the highest quality service. In future, we'll ensure a mor… Show more

Dear Madvi, We're thrilled to hear about your enjoyable experience at our establishment! It's heartening to know that our wide variety of meals, appealing location, and harmonious mountain view met your expectations. Our staff's politeness, the cleanliness and spaciousness of the room also enhancing your stay is a pleasure to hear. Your acknowledgement of our unique touches such as the corn and tea at the entrance is much appreciated. It's wonderful to know you made good use of our recreational amenities including the game area and spa/gym facilities. Your feedback encourages us to continuously improve our services. We look forward to hosting you again, ensuring an equally or more delightful experience. Ramesh Gupta General Manager

Dear Madvi, We're thrilled to hear about your enjoyable experience at our establishment! It's heartening to know that our wide variety of meals, appealing location, and harmonious mountain view met your expectations. Our staff's politene… Show more

Dear Satish, We truly appreciate your valuable feedback. We're delighted to know that you rated our staff highly. We strive to provide courteous and diligent service which ensures seamless experiences for our guests. Knowing that this is noticed and appreciated is a huge motivation for our team. On cleanliness too, we place a high priority. It's vital to us that we maintain a spotless and comfortable environment to enhance the overall guest experience. We will continue to work on our commitment to these aspects to make certain you have an even better visit next time around! Ramesh Gupta General Manager

Dear Satish, We truly appreciate your valuable feedback. We're delighted to know that you rated our staff highly. We strive to provide courteous and diligent service which ensures seamless experiences for our guests. Knowing that this is… Show more

Dear Jatin, We greatly appreciate your sincere feedback. It's heartening to hear that our staff and cleanliness met your expectation. Concurrently, we deeply comprehend your disappointment regarding our service and food. We believe that every facet of the guest experience is critical, hence your observations regarding our breakfast servings are unquestionably valued. Rest assured, we'll take prompt steps to rectify this by revising our dishes and improving our food quality for a better dining experience, keeping the pricing factors in mind. We are fully committed to continual enhancement of our guest experience and your comments provide valuable insight towards that end. We look forward to serving you better in the future. Ramesh Gupta General Manager

Dear Jatin, We greatly appreciate your sincere feedback. It's heartening to hear that our staff and cleanliness met your expectation. Concurrently, we deeply comprehend your disappointment regarding our service and food. We believe that … Show more

Dear saleh, We are deeply concerned about the issues you've confronted during your stay, especially regarding the cleanliness of the swimming pool. The safety and well-being of our guests are our utmost priority and we sincerely regret the inconvenience caused to you. We take matters like this very seriously and have conducted an immediate investigation. We've identified the issues and have taken corrective measures to ensure such an incident doesn't reoccur. Our team has thoroughly cleaned and treated the pool so that it is up to the highest hygiene standards. Please accept our assurances that this unusual event will not tarnish your future experiences, as we continually strive to improve our overall cleanliness and health measures. For the unfortunate skin infection your party experienced, we advise immediate medical attention. We would also appreciate any information on the matter so we can better understand how this occurred and prevent it from happening in the future. Your feedback is crucial in helping us improve our service. We sincerely appreciate your understanding and look forward to the opportunity to welcome you back under improved circumstances. Ramesh Gupta General Manager

Dear saleh, We are deeply concerned about the issues you've confronted during your stay, especially regarding the cleanliness of the swimming pool. The safety and well-being of our guests are our utmost priority and we sincerely regret t… Show more

Dear Amartya, We deeply appreciate your time in providing feedback about your recent stay with us. It makes us happy to hear that our personnel and facilities made your stay enjoyable and memorable. We'll ensure our team members such as Adruja, Hillary, Vinay, and Bruce are rewarded for their outstanding service. We, however, regret the inconvenience caused by the maintenance issues you encountered in your room and corridor. Immediate steps will be implemented to rectify these issues, and measures will be taken to ensure this doesn't recur. We apologize for the discomfort due to the musty smell in the basement facilities, we're currently working on improving the ventilation in these areas for a more pleasant experience. We noted your feedback about the limited breakfast options and slow service from the live counter. We will adjust our operations and staffing accordingly to ensure faster and wider food choices for our guests. As for thepool, we assure you stringent controls are in place for regular check and maintenance. Regrettably, we do not have a pick-up service from the railway station at the moment, please accept our apologies for any inconvenience this may have caused. We appreciate your observations; feedback such as yours aids us in improving our services and operations. We truly value your patronage and look forward to the opportunity to serve you better in your future visits. Ramesh Gupta General Manager

Dear Amartya, We deeply appreciate your time in providing feedback about your recent stay with us. It makes us happy to hear that our personnel and facilities made your stay enjoyable and memorable. We'll ensure our team members such as … Show more

Dear Rahul, We appreciate your detailed feedback regarding your recent stay with us. It's great to hear that our staff could live up to your expectations and you were pleased with the food quality. We regret that the suite did not justify the value you were expecting. We continually strive to maintain a high standard of living, so your observation about the suite pricing holds great importance to us. In regard to the kids’ play area, we're taking your feedback seriously and are working on improving those facilities for the age group specified. We acknowledge your thoughts on our spa services. Please rest assured that we'll take the necessary steps to enhance the services we provide there. As for the location, we understand that our slightly secluded location might not be convenient for everyone but we believe it offers a tranquil retreat away from the bustling city life. That being said, we'll make sure to provide better transportation services in order to ensure seamless connectivity with Lonavla. Again, we appreciate your valuable feedback and look forward to having another opportunity to serve you better. Ramesh Gupta General Manager

Dear Rahul, We appreciate your detailed feedback regarding your recent stay with us. It's great to hear that our staff could live up to your expectations and you were pleased with the food quality. We regret that the suite did not justif… Show more