Reviews of The Fern Denzong Hotel & Spa Gangtok, Sikkim 4 stars

Dear Patrick, We're thrilled to read your positive feedback about our friendly staff and convenient location. We're always striving to provide our guests with the best experience possible and are glad to see we achieved that during your stay. Your review serves as a great motivation for our team. We look forward to welcoming you back again in the future. Regards, Amiit Miishra General Manager

Dear Patrick, We're thrilled to read your positive feedback about our friendly staff and convenient location. We're always striving to provide our guests with the best experience possible and are glad to see we achieved that duri… Show more

Dear Sir, We appreciate your honest feedback. We're sorry to hear that our breakfast spread didn't meet your expectations. We have taken note of your comments regarding the dosa and idli preparation. The kitchen team has been alerted and will definitely look into reviewing the batter mix for better taste and consistency. We understand that there is always room for improvement and assure you we are working hard to upgrade our breakfast menu. It's nice to hear, however, that the rest of the food ordered were enjoyed by you, as we strive to offer a wide variety of well-prepared dishes. Regarding the power supply and lift speed, we understand your frustration. Please know we are working on these issues to ensure seamless services to all our guests. We hope you will return for another, improved experience. We look forward to welcoming you back. Regards, Amiit Miishra General Manager

Dear Sir, We appreciate your honest feedback. We're sorry to hear that our breakfast spread didn't meet your expectations. We have taken note of your comments regarding the dosa and idli preparation. The kitchen team has been aler… Show more

Dear Ayan, We are incredibly grateful that you took the time out to leave this note. Our hotel values put customer satisfaction as the top priority and we swoon every time a regular guest, like you, has a positive experience at our establishment. Every time you're in Gangtok, know that a home away from home eagerly awaits you, constantly upgrading and improving its services for an even more comfortable stay. Do keep us posted of your future visits. We are looking forward to facilitating your stay and refining your experience. Regards, Amiit Miishra General Manager

Dear Ayan, We are incredibly grateful that you took the time out to leave this note. Our hotel values put customer satisfaction as the top priority and we swoon every time a regular guest, like you, has a positive experience at our estab… Show more

Dear Parthad1973, We appreciate you sharing your experience with us. It's wonderful to know you enjoyed the mountain view from your room. However, it sounds like we have room to improve with our hot water system and the variety of our complementary food offerings. We do acknowledge the issues regarding the waiting time for hot water and will be looking into more efficient solutions that are environmentally friendly. Regarding the food, we consider all dietary preferences and aim to cater to them, but we understand from your feedback we might need to enhance our non-vegetarian options. We are taking your suggestions seriously and will work on necessary improvements aiming to provide a more satisfactory experience. We hope to have another opportunity to serve you better in the future. Regards, Amiit Miishra General Manager

Dear Parthad1973, We appreciate you sharing your experience with us. It's wonderful to know you enjoyed the mountain view from your room. However, it sounds like we have room to improve with our hot water system and the variety of ou… Show more

Dear Gouranga82, We're genuinely sorry to hear about your sub-par experience at our hotel. It's really regrettable that you found our services and amenities unsatisfactory. We take all your feedback very seriously, and it surely gives us the opportunity to thoroughly reassess and enhance our offerings. We aim to provide an exceptional experience to all our guests, and we're distressed that we failed to provide that on this occasion. We aim to rectify this situation and win back your trust and support. Regards, Amiit Miishra General Manager

Dear Gouranga82, We're genuinely sorry to hear about your sub-par experience at our hotel. It's really regrettable that you found our services and amenities unsatisfactory. We take all your feedback very seriously, and it surely … Show more

Dear Guest, We are extremely concerned to hear about your experience. The wellbeing of our guests is our top priority, and it is clear we fell short in your case. Please be assured that we take all feedback regarding cleanliness and food safety very seriously. We have initiated a thorough investigation of your claims to ensure such incidents do not occur in the future. We deeply regret the discomfort and inconvenience you and your daughter faced. Our team is committed to resolving this issue and we are keen to address your concerns personally. We would appreciate the opportunity to discuss this matter further with you. Regards, Jayanta Bose General Manager

Dear Guest, We are extremely concerned to hear about your experience. The wellbeing of our guests is our top priority, and it is clear we fell short in your case. Please be assured that we take all feedback regarding cleanliness and food… Show more

Dear Valued Guest, We're thrilled to hear you enjoyed the stunning views of the kanchanjangha range from our junior suite and that our proximity to MG Marg added convenience to your stay. It's fantastic to see that our culinary offerings met your expectations, and we're honored to be considered your best lodging experience in Gangtok. We certainly understand the walk from MG Marg to the hotel can be taxing for those who prefer a leisurely pace. While it can be invigorating for trekking fans, we'd like to ensure every guest is comfortable. For future visits, please don't hesitate to reach out to our staff; we can assist in arranging transportation or providing tips on how to navigate the area with ease. It's been a pleasure to welcome you back, and we're eagerly looking forward to your fourth visit. We aim to make each stay better than the last! Regards, Jayanta Bose General Manager

Dear Valued Guest, We're thrilled to hear you enjoyed the stunning views of the kanchanjangha range from our junior suite and that our proximity to MG Marg added convenience to your stay. It's fantastic to see that our culinary o… Show more

Dear Mr.Sagar, We appreciate your feedback regarding your stay and are pleased to hear you enjoyed our location, amenities, room size, and view. We recognize that breakfast is an essential part of the guest experience and regret to learn that it did not meet your expectations. Your comments regarding the breakfast spread and staffing have been noted and addressed with our culinary team to ensure a more organized and efficient service. We value your patronage and hope the positive aspects of your visit will encourage you to return for what we trust will be an improved experience. Regards, Jayanta Bose General Manager

Dear Mr.Sagar, We appreciate your feedback regarding your stay and are pleased to hear you enjoyed our location, amenities, room size, and view. We recognize that breakfast is an essential part of the guest experience and regret to lear… Show more

"Dear Guest, We're thrilled to hear that our staff made a great impression and that the atmosphere of our hotel resonated well with you. We aim to provide a welcoming and enjoyable environment for all of our guests, and it's rewarding to know that we've succeeded in this regard during your stay. Your compliments will certainly be shared with the team to acknowledge their efforts in maintaining our positive vibe. We look forward to welcoming you back in the future for another exceptional experience. Regards, Amit Mishra General Manager"

"Dear Guest, We're thrilled to hear that our staff made a great impression and that the atmosphere of our hotel resonated well with you. We aim to provide a welcoming and enjoyable environment for all of our guests, and it's… Show more

"Dear Mr. Sachin, We're thrilled to hear that our service impressed you! Your feedback about smoking rooms is invaluable, and we understand that having a comfortable space to smoke is important to some of our guests. As we strive to cater to all our guests' needs while maintaining a high-quality environment, we will certainly consider your suggestion in our future planning. Meanwhile, we do offer designated smoking areas to ensure all guests have a pleasant stay. We invite you to make use of these areas during your next visit. Your comfort and satisfaction remain our priority, and we look forward to welcoming you back soon. Regards, Amit Mishra General Manager"

"Dear Mr. Sachin, We're thrilled to hear that our service impressed you! Your feedback about smoking rooms is invaluable, and we understand that having a comfortable space to smoke is important to some of our guests. As we stri… Show more

"Dear Mr. Suvodip, Thank you for taking the time to share your valuable feedback with us. We're pleased to hear that you found our location, ambiance, and cleanliness convenient and appreciable. Your kind words about our staff's behavior are greatly appreciated. At our establishment, we consistently strive to ensure we offer our customers the best service possible. However, we regret to hear that we couldn't live up to your expectations regarding the quality of our food. We prioritize customer satisfaction and apologize for any inconvenience caused. Your feedback has been noted with utmost seriousness and has been immediately communicated to our culinary team to investigate further. Please be assured that maintaining quality, both in service and food, are our top priorities. We certainly hope that we will be able to serve you better in the future. We are committed to continuously adjusting our offerings and improving our services to enhance our guest satisfaction. We're looking forward to having the opportunity to restore your confidence in us and show you the quality and excellence we always strive towards. Thank you once again for your honest feedback and we hope to serve you better in the near future. Regards, Amit Mishra General Manager"

"Dear Mr. Suvodip, Thank you for taking the time to share your valuable feedback with us. We're pleased to hear that you found our location, ambiance, and cleanliness convenient and appreciable. Your kind words about our staff&… Show more

"Dear Valued Guest, Thank you very much for taking the time to share your review. It brings us immense pleasure to learn that you enjoyed your upgraded room with the view and found the expense to be completely worth it. We take great pride in the stunning views our property offers and we are glad it contributed to enhancing your overall stay. We are equally delighted to know that you appreciated the comfort of our beds and the quality of our breakfast. It is through feedback like yours that we can reaffirm that we are meeting our goals in customer satisfaction. However, we sincerely apologize if our cafe's opening times were not convenient for you. We value your feedback and will take this into serious consideration. Perhaps this is a sign that we need to re-evaluate our schedule so we can better accommodate our early bird guests like yourself. We aim to always deliver the best possible service for our guests and you can be sure that your comments will be used constructively. It is our intention to provide experiences that exceed your expectations. If you have any other suggestions, we would love to hear them as your opinion is of great value to us. In closing, thank you once again for choosing to stay with us. We hope to welcome you back soon and promise that we will strive to make your next visit even more pleasant. Regards, Amit Mishra General Manager"

"Dear Valued Guest, Thank you very much for taking the time to share your review. It brings us immense pleasure to learn that you enjoyed your upgraded room with the view and found the expense to be completely worth it. We take gre… Show more

Dear Guest, Thank you for sparing your valuable time to share such a wonderful review on your experience with us. It was indeed a pleasure to have you stay with us and thank you for sharing your wonderful feedback. We are pleased to read that you were impressed with the personalized service. Your mention of our team members is immensely valued, and we shall communicate your kind feedback to the team who shall be immensely delighted to hear of the same. Your generous praise of our team, our service and facilities is truly very encouraging. We eagerly look forward to hosting you again at The Fern Denzong Hotel & Spa, Gangtok!! Have a lovely day ahead!! Warm Regards, Team The Fern Denzong Hotel & Spa Gangtok!!

Dear Guest, Thank you for sparing your valuable time to share such a wonderful review on your experience with us. It was indeed a pleasure to have you stay with us and thank you for sharing your wonderful feedback. We are pleased to read … Show more