Reviews of The Fern Residency Somnath 4 stars

Dear Guest, We appreciate your feedback regarding our staff's hospitality, and it pleases us to hear that they were supportive. We continuously train our staff to provide the best customer service. We acknowledge your concern about cleanliness and hygiene. Maintaining a clean environment is always our top priority, and hearing your feedback is troubling. Please rest assured that we are definitely taking this feedback seriously and gearing up to enhance our cleanliness standards even further. Furthermore, regarding the charges, we would like to stress that the pricing is determined by various factors including location, amenities, services, and, above all, delivering an outstanding experience. That said, we understand your concern and assure you that we strive to offer value for the price we charge. Your comments guide us towards making the necessary improvements. We look forward to having another chance to exceed your expectations in the future. Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

Dear Guest, We appreciate your feedback regarding our staff's hospitality, and it pleases us to hear that they were supportive. We continuously train our staff to provide the best customer service. We acknowledge your concern about clean… Show more

Dear BHARATI, We're delighted to hear that you found our facilities to your satisfaction. It's encouraging to know that our effort to maintain cleanliness didn't go unnoticed. Your positive feedback is truly appreciated and motivates us to continuously provide excellent services. We hope we’ll have the pleasure to welcome you back soon. Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

Dear BHARATI, We're delighted to hear that you found our facilities to your satisfaction. It's encouraging to know that our effort to maintain cleanliness didn't go unnoticed. Your positive feedback is truly appreciated and motivates us … Show more

Dear Vaibhav, We appreciate your honest feedback about our property and deeply regret that your experience did not meet your expectations. Your particular concerns regarding the cleanliness and condition of the property are most distressing as we strive to maintain a high standard in these areas. We understand how important these aspects are for a comfortable stay. We are however glad to note that you found the location appealing. Our property is strategically located to provide convenience to our guests and it's great to learn this aspect was appreciated. Your review serves as a valuable tool for us to identify the areas where we need to focus and improve. We are immediately addressing the issues you raised concerning the property's condition and cleanliness. We are initiating steps to ensure a much-improved experience for our future guests. We hope to have the opportunity to provide you with a superior stay in the future. Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

Dear Vaibhav, We appreciate your honest feedback about our property and deeply regret that your experience did not meet your expectations. Your particular concerns regarding the cleanliness and condition of the property are most distress… Show more

Dear Ranjan, We're pleased to hear that our strategic location and clean room met your expectations, and you found our staff to be supportive of your needs. Concerning the AC control, we'd like to clarify that this move is to optimize energy use and extend courtesy to all guests. However, we understand that this caused a slight inconvenience and we appreciate you bringing it to our attention. We will discuss this feedback with our management to brainstorm ways of granting our guests more in-room control of AC without compromising overall sustainability and guest courtesy. We look forward to hosting you again and offering you an even better experience. Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

Dear Ranjan, We're pleased to hear that our strategic location and clean room met your expectations, and you found our staff to be supportive of your needs. Concerning the AC control, we'd like to clarify that this move is to optimize en… Show more

Dear Anagha, We're truly sorry to hear about the less-than satisfactory experience you had during your recent visit, particularly concerning the breakfast and cleanliness standards. We always aim for excellence and it seems we fell short this time. We acknowledge that there's room for improvement when it comes to our breakfast menu and its quality. Rest assured, we intend to immediately address this matter. On the cleanliness aspect, we clearly failed to meet our own high standards. It's concerning to hear about the state of the bathrooms and the dining area. Immediate action will be taken to rectify this. Your comments have given us valuable insights into where our services may need fine-tuning or significant changes. Your feedback, albeit disheartening, is crucial for us to rectify our shortcomings and ultimately, provide our guests with an outstanding experience. We genuinely appreciate your candid review and are eager to show improvements upon your next visit. Jayesh Solanki Duty Manager The Fern Residency Somnath

Dear Anagha, We're truly sorry to hear about the less-than satisfactory experience you had during your recent visit, particularly concerning the breakfast and cleanliness standards. We always aim for excellence and it seems we fell short… Show more

Dear Aayush, We appreciate your feedback on your recent stay. It's great to know you were satisfied with our friendly staff and room size. We are concerned to hear about the issues you experienced with the cleanliness of our linens, and the water leak reported in your room. As a valued guest, you deserve a seamless stay and we can certainly understand how these incidents could have tarnished your perspective. We will ensure that our housekeeping and maintenance teams take this feedback seriously to improve the aspects you brought to light. Additionally, your comments regarding the room lighting and breakfast offering are duly noted. We strive to offer a comfortable environment and a diverse, high-quality breakfast, so your impressions will certainly guide our efforts to enhance these aspects. We look forward to exceeding your expectations during your next stay. Jayesh Solanki Duty Manager The Fern Residency Somnath

Dear Aayush, We appreciate your feedback on your recent stay. It's great to know you were satisfied with our friendly staff and room size. We are concerned to hear about the issues you experienced with the cleanliness of our linens, and … Show more

Dear Akhil, We appreciate your valuable feedback on your recent stay with us. We're absolutely thrilled to hear that you appreciated our convenient location close to the temple, and that our staff served you well. Customer satisfaction is our top priority, and we are always striving to improve our services. Having said that, we're sorry to hear that your breakfast experience in our establishment did not meet your expectations. Maintaining the highest possible standard in our food presentation and service is utmost important to us, and we seem to have missed it this time. We have taken note of your comments and have cascaded it to our kitchen and service team for prompt rectification to ensure this does not occur in the future. It's because of valuable input from customers like you that we're able to constantly enhance our services. We look forward to hosting you again and are committed to ensuring that your next stay is magnificent. Jayesh Solanki Duty Manager The Fern Residency Somnath

Dear Akhil, We appreciate your valuable feedback on your recent stay with us. We're absolutely thrilled to hear that you appreciated our convenient location close to the temple, and that our staff served you well. Customer satisfaction i… Show more

Dear Lalit, We're deeply troubled to read about your experience. Our priority is to maintain a pleasant environment for all our guests and it's disheartening to know we fell short. A malfunctioning AC, unstable lifts, and unclean rooms are far from the standard we aim for. We assure you that your concerns have been forwarded to the respective departments for immediate rectification. Additionally, we're sorry that you found our food fell below your expectations. We strive to deliver a high-quality dining experience and will surely take your feedback into account to enhance our offerings. Equally important, it distresses us knowing that we were unable to accommodate your room change request promptly. We understand it must have caused you discomfort and we'll work to improve our procedures to ensure swift resolution of such issues in the future. Your experience will certainly help us refine our services and assist us in catering to our guests' needs more aptly. We regret any inconvenience caused during your stay and hope for an opportunity to create a better experience for you on your next visit. Jayesh Solanki Duty Manager The Fern Residency Somnath

Dear Lalit, We're deeply troubled to read about your experience. Our priority is to maintain a pleasant environment for all our guests and it's disheartening to know we fell short. A malfunctioning AC, unstable lifts, and unclean… Show more

Dear Guest, We appreciate your valuable review which enables us to strive for better service. We take note of your comments about our food and location, and we are extremely pleased that you enjoyed these aspects of our restaurant. Regarding your feedback on room maintenance, we recognize there may have been some aspects that weren't up to your satisfaction. We always seek to provide a comfortable experience for our customers, so your feedback is extremely important for us. Be assured, we will certainly pay closer attention to the details you've highlighted, as we continually work on improving the overall quality of our services. Please do visit us again, and we hope your next experience with us is even better! Vivek Chandorkar General Manager The Fern Residency Somnath

Dear Guest, We appreciate your valuable review which enables us to strive for better service. We take note of your comments about our food and location, and we are extremely pleased that you enjoyed these aspects of our restaurant. Regar… Show more

Dear Amit, We appreciate you taking the time to provide feedback about your stay. It's great to hear that you found our location ideal for your visit to Somnath. However, we regret hearing about your experience with the room conditions. Maintaining a fresh atmosphere within our rooms is a high priority. We ensure that our housekeeping team conducts thorough cleaning of all rooms but it seems we fell short of our standards during your visit. We have taken note of your concerns regarding the dampness and smoky smell, and our maintenance team has been briefed accordingly to ensure that such issues do not reappear. It is through constructive comments from valued guests like you that we can strive to improve. We hope that you will give us another opportunity to provide a better experience on your next trip to Somnath. Jayesh Solanki Duty Manager The Fern Residency Somnath

Dear Amit, We appreciate you taking the time to provide feedback about your stay. It's great to hear that you found our location ideal for your visit to Somnath. However, we regret hearing about your experience with the room conditi… Show more