Reviews of The Grand ARK 3 stars
Near Tenzing & Tenzing, 737101 Gangtok, India
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 June 2025 · Stayed in May 2025
Verified reviewReviewed: 6 June 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewFor the calmness.
Less ventilation.
Dear Subhojit, Thank you for your review and for choosing our property! We’re glad to hear you appreciated the calm atmosphere during your stay. Your feedback about the ventilation is noted, and we’re committed to addressing this to improve our guests’ comfort in the future. We hope to welcome you back for an even better experience soon! Sincerely, Tamang, Guest Relations
Dear Subhojit, Thank you for your review and for choosing our property! We’re glad to hear you appreciated the calm atmosphere during your stay. Your feedback about the ventilation is noted, and we’re committed to addressing this to improv… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewCleanliness and staff behaviour
No fooding
Dear Gitartha, Thank you for sharing your feedback about your recent stay! We’re thrilled to hear our staff’s behavior earned a perfect 10, and we truly appreciate your kind words about their service. We’re also glad you found our cleanliness to your satisfaction. We’ve noted your comment about the lack of food options and your ratings for facilities, comfort, location, and value for money. Your input is invaluable, and we’re exploring ways to enhance these aspects to better meet our guests’ needs. Thank you again for choosing us, and we hope to welcome you back for an even better experience soon! Sincerely, Tamang, Guest Relations
Dear Gitartha, Thank you for sharing your feedback about your recent stay! We’re thrilled to hear our staff’s behavior earned a perfect 10, and we truly appreciate your kind words about their service. We’re also glad you found our cleanlin… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewRooms are exactly as same as shown in the pictures. Staff are very friendly.I’ll love to stay more days in coming days.
Must have kitchen so that we can order food inside the hotel.
Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and appreciated our friendly staff. We look forward to welcoming you back for more days in the future! We'll also take your suggestion about the kitchen into consideration. Thanks again!
Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and appreciated our friendly staff. We look forward to welcoming you back for more days in the future! We'll also take your suggestion about the ki… Show more
Reviewed: 24 October 2024 · Stayed in August 2024
Verified reviewReviewed: 29 September 2024 · Stayed in September 2024
Verified reviewReviewed: 23 July 2024 · Stayed in May 2024
Verified reviewReviewed: 29 June 2024 · Stayed in June 2024
Verified reviewReviewed: 29 June 2024 · Stayed in May 2024
Verified reviewReviewed: 24 May 2024 · Stayed in May 2024
Verified reviewReviewed: 21 May 2024 · Stayed in May 2024
Verified reviewReviewed: 19 May 2024 · Stayed in May 2024
Verified reviewReviewed: 4 May 2024 · Stayed in May 2024
Verified reviewReviewed: 2 May 2024 · Stayed in May 2024
Verified reviewReviewed: 17 April 2024 · Stayed in April 2024
Verified reviewVery polite and respectful staff with very good amenities inside the room
Nothing as such, but the hotel is just operational so restaurant is still not operational, but they have arranged the breakfast, staff are very less but they have done a great treatment to the guest, so worth of staying here. Didn't like options is actually invalid for their welcoming behaviour.
Dear Guest, Thank you for choosing to stay at our hotel and for sharing your experience with us. We're delighted that you had a great stay and felt welcomed by our team. It's wonderful to hear that you found our staff polite and respectful, and that you enjoyed the amenities provided in your room. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. We're thrilled that you found your stay worth it and we can't wait to welcome you back for another enjoyable experience. Warm regards, Hotel Management
Dear Guest, Thank you for choosing to stay at our hotel and for sharing your experience with us. We're delighted that you had a great stay and felt welcomed by our team. It's wonderful to hear that you found our staff polite and r… Show more
Reviewed: 1 April 2024 · Stayed in April 2024
Verified reviewMy stay at this hotel was simply wonderful! The central location close to M.G. Marg made it easy to explore the city's attractions. The amenities were top-notch. What truly stood out was the exceptional service from the staff—they were friendly, accommodating, and made sure I had everything I needed throughout my stay. Highly recommend.
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel. Our team takes great pride in providing top-notch service and ensuring our guests have a comfortable and memorable experience. We hope to welcome you back again soon for another wonderful stay!
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel. Our team takes great pride in providing top-notch service and ensuring our guests have a comfortable and memorable experience. We hope to… Show more
Reviewed: 31 March 2024 · Stayed in March 2024
Verified reviewThe ambience, the people and the overall setting of the place. It was a really nice stay to wind down and have fun. I'd recommend this place to everyone I know.
We're so glad to hear that you had a fantastic time during your stay in Gangtok. Your recommendation means the world to us, and we can't wait to have you back for another memorable stay!