Good

Stayed in August 2025

The reception staff should be given more training in hospitality. Compared to other star hotels this was not a good value for money. The breakfast options were few. Out of the lifts only one was working. The room smelled like damp socks and we had no choice but to change the room.

I liked the ambience and location. The restaurant staff were very pleasing.

Stayed in July 2025

no flower in the room

confort

Stayed in April 2025

Very difficult to reach reception and other services

Location, near to airport and ambience mall

Stayed in April 2025

The room, the interior, and the staff are not updated

Location and food are good.

Stayed in February 2025

Inside the room That is Humidity very smelly

Stayed in March 2025

The fact that I had to settle my bill on each occasion and was not allowed to charge it to my room. They could have taken a pre authorised payment which is what most hotels do!

Staff were very friendly and courteous although the lady who checked us in could have used some common sense

Stayed in March 2025

Check in was messy. Reception staff was not controlling 😒 the queuing courtesy. They accepted who ever jumps the queue or whoever was LOUDEST to assert service. This is very frustrating and disappointing. Unless this deficiency is corrected, I cannot place the GRAND at universal standing with similar 4–5-star hotels in the region. Second, I emailed 3 times for airport pick-up service, but there was no reply. Regretfully, I will not return.

Perfect as expected. Room size and furnishing were very comfortable. Meals buffet spread was average, with choices for a normal meal, but food quality is good and services excellent.

Stayed in March 2025

The staff is disorganised . They have no facility to arrange a simple taxi. It took the reception fifteen minutes to get one and then they said 3 times it’s is chargeable which was never my question any way . Even the amount of the charge was unknown to the reception . There is no gate man or staff at the main door only one uniformed agency security service who was unconcerned that a guest was seeking to hire a cab. The room alloted 644 was difficult to reach . No one escorted me to the room , once you come out of the lift the directions to the room are not visible as I later found that the signage is covered due to maintenance work . A basic breakfast for a five star if I can say so . There is no bar worth the name as the one in the lobby has been made so that no one really sits there . A beautiful property and fantastic location ruined due to some poor planning and poor staff training.

Great location just 20 minutes from the airport on a busy time and next to three sets of shopping malls .

Stayed in March 2025

The food! Fortunately, we only had one buffet breakfast and we were unimpressed with variety and quality. We did order a room service pizza for dinner though, and it was surprisingly good!

Very nice decor and our room the first night was very comfortable and spacious.

Stayed in February 2025

AC wasn't working properly so front desk had maintenance come fix but took a while for room to cool down as facilities seem a bit old and decor in room a bit old fashioned. Rude treatment of front desk staff when my cousin tried to make arrangements to store luggage during the day after we checked out (where front desk staff didn't believe she was checking out or thinking she was trying to get back to her room despite checking out and leaving keys in the room!-- very odd).

Great lobby with multiple options for meeting up with family members in town and spacious restaurant downstairs for breakfast and other meals. Room service food was prompt and tasty.

Stayed in February 2025

The bed although mentioned as extra large bed, was actually a normal size double bed and was too soft. So it was a bit disappointment there, but other facilities of the room and hotel compensated for it.

The room was big enough and the staff was extra nice. The food was very good and had great variety of options.

Stayed in January 2025

House Keeping is poor

Location

Stayed in December 2024

I did not book for breakfast and staff did not have my information and my advance information. The breakfast was added without asking me.

Varieties in breakfast options. Location was good and close to airport. Good connection to city.

Stayed in November 2024

room was large and comfortable for sure , amenities were also with good brands , so that's makes feel good about the room and comfort for guest , thanks .

Stayed in August 2024

During check-in, I was not told that I had access to the Premium Lounge on the top floor. I would have used that on all evenings of my stay, instead I went to the bar, which was average.

Room was good, Gym was good, breakfast was good. The bar was average.

Stayed in August 2024

Lobby was being painted and it wasn't separated from the pathway by a partition due to which it was smelling and spray was spilling into guest area. Air-conditioning in parts of coffee shop was not working

Staff is polite and attentive

Stayed in September 2024

The room was smelling like cigarettes and was a bit dated. Was clean but not deeply cleaned. E.g. some deep stains etc. The bed was ok but not super comfortable. Staff was doing minimum, and were not friendly. Especially at the reception. During the night there was some noise. The door is not soundproof so you could hear conversation on the corridor. Overall ok experience but not for the price we paid. No fridge in the room.

Breakfast was fabulous, the lobby was clean. The staff in the SPA was super friendly.

Stayed in September 2024

I like the room, food and the staff. It was a comfortable stay and I will definitely consider going back.

Stayed in August 2024

everything of the hotel is good .

Stayed in August 2024

Lack of complementary hotel transportation for a hotel clearly designed to be a bridge between a Delhi stay and international travel

Amazing breakfast buffet, fairly clean room, beautiful entrance and ambience. Beautiful swimming pool and hotel architecture.

Stayed in July 2024

Check process was delayed

Clean

Stayed in July 2024

room beds and other amenities

location and service

Stayed in May 2024

Everything was exceptional

Stayed in April 2024