Reviews of The Grand New Delhi 5 stars
Nelson Mandela Road, Vasant Kunj, Phase II, 110070 New Delhi, India
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGood
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewNothing
There was no food. Despite ordering 3 times all the time they denied serving the desired food. The duty manager had no answer. Ultimately had to order food in a 5-star hotel from swiggy. The bathroom fittings were broken specially the shower area which was life threatening. The hotel should be degraded from 5star category.
Dear Guest, Greetings! We sincerely regret to hear about your experience with us. Please accept our heartfelt apologies for the inconvenience caused during your stay. This is certainly not the level of service, comfort, and safety that we are aiming for. Your concerns regarding food service and bathroom fittings have been escalated to the respective departments for immediate review and corrective action. Guest safety and satisfaction remain our top priorities, and we assure you that such lapses will not be repeated. We truly value your feedback as it helps us improve, and we hope you may give us another opportunity in the future to restore your confidence in our services. Warm regards, Sanjeev Garg General Manager | The Grand New Delhi
Dear Guest, Greetings! We sincerely regret to hear about your experience with us. Please accept our heartfelt apologies for the inconvenience caused during your stay. This is certainly not the level of service, comfort, and safety that we… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe staff deserves a special mention … Masoom and Priya at the bar and Arif and Priya at the reception for making the stay soecisl.
Not applicable
Dear Guest, Warm greetings from The Grand New Delhi! Thank you for sharing your wonderful feedback. We are truly pleased to hear that you enjoyed your stay and that our team’s hospitality left a positive impression on you. It brings us great joy to know that our efforts to create a comfortable and memorable experience were successful. Your kind appreciation will surely be shared with the team — it serves as a true encouragement for all of us. We look forward to welcoming you back in the near future and to providing you with another exceptional stay. With best regards, Sanjeev Garg General Manager – The Grand New Delhi
Dear Guest, Warm greetings from The Grand New Delhi! Thank you for sharing your wonderful feedback. We are truly pleased to hear that you enjoyed your stay and that our team’s hospitality left a positive impression on you. It brings us g… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewWe had a clean room and a delicious meal in the spacious restaurant. I was happy that there was kimchi.
Dear Guest, Warm greetings from The Grand New Delhi! Thank you for your generous feedback. We are truly pleased to learn that you enjoyed the cleanliness of your room, the spacious restaurant, and the dining experience—especially the kimchi. It brings us great joy to know that our team’s efforts contributed to making your stay enjoyable. Your kind words will be shared with our staff—it is always encouraging to receive such appreciation. We eagerly await the opportunity to host you again and offer another exceptional experience. With best regards, Sanjeev Garg General Manager – The Grand New Delhi
Dear Guest, Warm greetings from The Grand New Delhi! Thank you for your generous feedback. We are truly pleased to learn that you enjoyed the cleanliness of your room, the spacious restaurant, and the dining experience—especially the kimc… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLovely stay at the Grand New Delhi everything was just perfect Priya was there to assist me in every possible way thanks to her and was really very ausmm arranged and made our stay even memorable
Dear Mr. Varun, Warm greetings from The Grand New Delhi! Thank you for sharing your wonderful feedback. We are truly pleased to hear that you enjoyed your stay and that our team’s hospitality left a positive impression on you. It brings us great joy to know that our efforts to create a comfortable and memorable experience were successful. Your kind appreciation will surely be shared with the team — it serves as a true encouragement for all of us. We look forward to welcoming you back in the near future and to providing you with another exceptional stay. With best regards, Sanjeev Garg General Manager – The Grand New Delhi
Dear Mr. Varun, Warm greetings from The Grand New Delhi! Thank you for sharing your wonderful feedback. We are truly pleased to hear that you enjoyed your stay and that our team’s hospitality left a positive impression on you. It brings … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe grandness of the building the gardens and location
The jet wash in the toilet was leaking as I walked into the room. There was a huge puddle on the floor. I complained engineer came fixed however the water bottle was not cleaned and he made an absolute mess in the toilet. I asked reception if they can get that sorted out They said they will change my room or get it cleaned. Neither happened. I had asked for a late checkout of 2 pm, the stay was so uncomfortable. I left at 4 am dreadful hotel.
Dear Mr. Harkirat, Greetings! We are truly sorry to learn about your recent experience and the inconvenience caused during your stay. Please accept our sincere apologies for the maintenance issue in the washroom and for the delay in addressing your request for cleaning and room change. This is certainly not the level of service we strive to provide to our valued guests. Your feedback has been shared with concerned departments for immediate corrective action and to ensure such lapses do not occur again. We deeply regret that your stay was uncomfortable and far from expectations. We hope you may allow us another opportunity in the future to restore your confidence in our services. Warm regards, Sanjeev Garg General Manager | The Grand
Dear Mr. Harkirat, Greetings! We are truly sorry to learn about your recent experience and the inconvenience caused during your stay. Please accept our sincere apologies for the maintenance issue in the washroom and for the delay in addre… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewFood was excellent service was superb
Dear Dr. Archana, Warm greetings from The Grand New Delhi! Thank you for your generous feedback. We are truly pleased to learn that your experience with us was a memorable one. It brings us great joy to know that our team’s efforts contributed to making your experience enjoyable. Your kind words will be shared with our staff—it is always encouraging to receive such appreciation. We eagerly await the opportunity to host you again and offer another exceptional experience. With best regards, Sanjeev Garg General Manager – The Grand New Delhi
Dear Dr. Archana, Warm greetings from The Grand New Delhi! Thank you for your generous feedback. We are truly pleased to learn that your experience with us was a memorable one. It brings us great joy to know that our team’s efforts contri… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewEverything was just good ambience was good Priya from guest relations was there to assist
Dear Guest, Greetings from The Grand New Delhi! We are truly touched by your kind review and thrilled that you enjoyed the hospitality and warmth extended by our team. It was a pleasure to have you with us, and your appreciation means a lot to all of us. I’ll be delighted to share your encouraging words with the entire team—it’s the best reward they could ask for. We hope to welcome you back soon for another memorable experience. Warm wishes, Sanjeev Garg General Manager – The Grand New Delhi
Dear Guest, Greetings from The Grand New Delhi! We are truly touched by your kind review and thrilled that you enjoyed the hospitality and warmth extended by our team. It was a pleasure to have you with us, and your appreciation means a l… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewLocation , and old school ambiance .
Upkeep of the rooms , there was a damp smell and water on the floor of my room . From the ac .
Dear Mr. Harkirat, Greetings! Thank you for sharing your feedback with us. We are glad that you appreciated our location and the classic ambiance of the hotel. At the same time, we regret the inconvenience caused by the damp smell and water leakage from the AC in your room. Please be assured that your feedback has been shared with the relevant teams for immediate corrective action and to prevent such lapses from occurring again. Your feedback is valuable in helping us improve, and we look forward to welcoming you again for a more comfortable stay. Warm regards, Sanjeev Garg General Manager | The Grand New Delhi
Dear Mr. Harkirat, Greetings! Thank you for sharing your feedback with us. We are glad that you appreciated our location and the classic ambiance of the hotel. At the same time, we regret the inconvenience caused by the damp smell and wat… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewVery Dull & Empty property
The staff
Dear Mr. Sanjay, Greetings from The Grand New Delhi. We are deeply sorry to learn about your recent experience and sincerely regret that your stay did not reflect the standards of hospitality we strive to uphold. Please accept our heartfelt apologies for the behavior you encountered from any member of our staff.. Your feedback is extremely important to us, and we truly appreciate you bringing these concerns to our attention. We are currently reviewing these matters. If you could kindly share any further details about your experience, it would be highly appreciated and immensely helpful in our efforts to improve. We do hope you will consider giving us another opportunity to restore your faith in our hospitality. Warm regards, Sanjeev Garg General Manager – The Grand New Delhi
Dear Mr. Sanjay, Greetings from The Grand New Delhi. We are deeply sorry to learn about your recent experience and sincerely regret that your stay did not reflect the standards of hospitality we strive to uphold. Please accept our heartf… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewOld rooms, stinky air conditioner. I gave my clothes to wash - they said they would bring them today at 19:00, they brought them at 11:00 the next day. The water in the toilet disappeared for 30 minutes. Very stupid staff, they think for a very long time. When checking out, they took my phone and left a review on our behalf. I said that I did not have time, this was ignored.
Dear Mr. Aleksei, Greetings! We are very sorry to hear about your experience and regret the inconvenience caused during your stay. Please accept our sincere apologies for the maintenance concerns, delay in laundry service, and any miscommunication from our team. This does not reflect the service standards we aim to uphold. We take your feedback extremely seriously, especially regarding the checkout experience, and will investigate this matter thoroughly to ensure such incidents are never repeated. Guest comfort, trust, and satisfaction are of utmost importance to us. We hope you may allow us another opportunity in the future to provide you with the true level of hospitality we are known for. Warm regards, Sanjeev Garg General Manager | The Grand New Delhi
Dear Mr. Aleksei, Greetings! We are very sorry to hear about your experience and regret the inconvenience caused during your stay. Please accept our sincere apologies for the maintenance concerns, delay in laundry service, and any miscomm… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewNothing
Front desk Staff was terrible, they don’t know how to entertain their guest. They really pissed me off and i will never go back there again.
Dear Mr. Harjinder, Greetings from The Grand New Delhi. We are deeply sorry to learn about your recent experience and sincerely regret that your stay did not reflect the standards of hospitality we strive to uphold. Please accept our heartfelt apologies for the behavior you encountered from any member of our staff — this is not the level of courtesy and professionalism we are known for. Your feedback is extremely important to us, and we truly appreciate you bringing these concerns to our attention. We are currently reviewing these matters with our teams to ensure they are addressed with urgency and care. We do hope you will consider giving us another opportunity to restore your faith in our hospitality. Warm regards, Sanjeev Garg General Manager – The Grand New Delhi
Dear Mr. Harjinder, Greetings from The Grand New Delhi. We are deeply sorry to learn about your recent experience and sincerely regret that your stay did not reflect the standards of hospitality we strive to uphold. Please accept our hea… Show more
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewlovely stay
Dear Mr. Kunal, Greetings from The Grand New Delhi! We are truly touched by your kind review and thrilled that you enjoyed the hospitality and warmth extended by our team. It was a pleasure to have you with us, and your appreciation means a lot to all of us. I’ll be delighted to share your encouraging words with the entire team—it’s the best reward they could ask for. We hope to welcome you back soon for another memorable experience. Warm wishes, Sanjeev Garg General Manager – The Grand New Delhi
Dear Mr. Kunal, Greetings from The Grand New Delhi! We are truly touched by your kind review and thrilled that you enjoyed the hospitality and warmth extended by our team. It was a pleasure to have you with us, and your appreciation means… Show more
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewlovely property good facilities
Dear Mr. Kunal, Greetings from The Grand New Delhi! Thank you for taking the time to share such kind words about your recent stay with us. We are truly delighted to know that you had a memorable experience and appreciated our hospitality and the warmth of our team. Your generous feedback is deeply appreciated and will be shared with all our colleagues—it will surely serve as a great motivation for them to continue delivering exceptional service. We look forward to welcoming you back soon and ensuring another wonderful stay with us. Warm regards, Sanjeev Garg General Manager – The Grand New Delhi
Dear Mr. Kunal, Greetings from The Grand New Delhi! Thank you for taking the time to share such kind words about your recent stay with us. We are truly delighted to know that you had a memorable experience and appreciated our hospitality … Show more