Reviews of The Hosteller Shimla, Valley View
Circular Road Kh No 1157/686 at Circular Road, 171001 Shimla, India
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation, confort, welcome
Nothing
Ohai Famille! Thank you for taking the time to share your positive feedback following your recent experience at The Hosteller. Our team works hard to create a welcoming and comfortable environment for travellers like yourself, and it's rewarding to see that reflected in your review. We understand the importance of a great travel experience, and we're grateful to have been a part of yours. It was great hosting you and we look forward to seeing you soon. -Team TH.
Ohai Famille! Thank you for taking the time to share your positive feedback following your recent experience at The Hosteller. Our team works hard to create a welcoming and comfortable environment for travellers like yourself, and it'… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewAwesome
Hi Mandeep! Thank you for sharing your feedback following your stay with us. We truly value hearing from our guests, as it helps us improve our services. Our Customer Experience team made multiple attempts to reach out to you for more information and to gain a better understanding of your experience. Unfortunately, we were unable to connect. We’d greatly appreciate it if you could share more details about your stay by emailing us at feedback@thehosteller.com. This will help us assess your concerns and ensure we continue to provide the best experience for all our guests. It was a pleasure hosting you, and we hope to welcome you back soon. - Team TH
Hi Mandeep! Thank you for sharing your feedback following your stay with us. We truly value hearing from our guests, as it helps us improve our services. Our Customer Experience team made multiple attempts to reach out to you for more inf… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewBREAKFAST WAS LIMITED.VEG ONLY.THEY CAN INCREASE NUMBER OF ITEMS.THE CHEF,ANKUSH THAKUR WAS VERY HELPFUL & HIS PREPARATIONS WERE VERY GOOD.LOCATION IS OK.LITTLE FAR FROM MALL ROAD
Hi Samir, first off we really appreciate you taking some time out to review us so soon after staying at The Hosteller! Your insights are important to us as we strive to enhance the overall experience. It was great hosting you and we look forward to seeing you soon. -Team TH.
Hi Samir, first off we really appreciate you taking some time out to review us so soon after staying at The Hosteller! Your insights are important to us as we strive to enhance the overall experience. It was great hosting you and we look fo… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewI recently stayed at The Hosteller Shimla Valley View in Shimla and had a wonderful experience. The combination of breathtaking views, comfortable accommodation, and warm hospitality made my trip truly memorable. The property offers stunning views of the hills and is conveniently located near Mall Road, Ridge. The rooms were well-maintained, spacious, and provided all necessary amenities. staff was very helpful and professionals Kudos to them.
Ohai Traveller! Thank you for taking the time to share your positive feedback following your recent experience at The Hosteller. Our team works hard to create a welcoming and comfortable environment for travellers like yourself, and it's rewarding to see that reflected in your review. We understand the importance of a great travel experience, and we're grateful to have been a part of yours. It was great hosting you and we look forward to seeing you soon. -Team TH.
Ohai Traveller! Thank you for taking the time to share your positive feedback following your recent experience at The Hosteller. Our team works hard to create a welcoming and comfortable environment for travellers like yourself, and it… Show more
Reviewed: 30 May 2025 · Stayed in March 2025
Verified reviewthey kept saying card is declined while it is working fine and the stress of booking being canceled is uncalled for. Then, we are only allowed to pay through their app/ site which adds on additional razaorpay charges which came to additional 500rs!! Don't know if this is to keep booking out of the payment but it is a hassle for the customer. I travel all the time so pls tell me- How is that EVERY single hotel is able to get their payment through booking (local and international) and you claim you are not able to?! Pls do not gaslight people to cover up what you are doing! Multiple other customers have raise issue about this as well so that is enough to prove the accuracy of my statements!
Hi Traveller! Thank you for sharing your feedback following your stay with us. We want to emphasize that we take all concerns seriously and are committed to addressing them with the utmost professionalism. However, we are of the standpoint that the concerns raised in your review are not accurate and do not reflect the true nature of the situation. We’d like to clarify that Booking.com does not allow us to charge your card directly. This is why we send a payment link to complete the transaction. We’d like to clarify that the convenience fee applied to your order is charged directly by our payment gateway partner, Razorpay. This fee helps cover the costs of providing secure and flexible payment options, including credit/debit cards, net banking and UPI - ensuring a seamless and reliable checkout experience. Please note that The Hosteller does not receive any portion of this fee; it is entirely processed and retained by Razorpay to maintain the security and efficiency of the platform. We appreciate your understanding and look forward to hosting you again! - Team TH
Hi Traveller! Thank you for sharing your feedback following your stay with us. We want to emphasize that we take all concerns seriously and are committed to addressing them with the utmost professionalism. However, we are of the standpoint… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewNothing
Staff is adamant and not accommodative
Hi Sumit, Thank you for taking the time to share your feedback. We would like to emphasize that we take all concerns seriously and are committed to addressing them with professionalism and care. However, we must clarify that the claims mentioned in your review do not accurately reflect the situation. According to our records, it appears that you have not stayed at our property and therefore have not experienced our services firsthand. As such, we believe the review may not provide a fair or accurate representation of what we offer. We welcome all genuine feedback, as it helps us grow and improve, but we also strive to maintain an honest and respectful review environment for our guests and team. Warm regards, Team TH
Hi Sumit, Thank you for taking the time to share your feedback. We would like to emphasize that we take all concerns seriously and are committed to addressing them with professionalism and care. However, we must clarify that the claims ment… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewGood
Food
Ohai Papiya! Thank you for taking the time to share your positive feedback following your recent experience at The Hosteller. Our team works hard to create a welcoming and comfortable environment for travellers like yourself, and it's rewarding to see that reflected in your review. We understand the importance of a great travel experience, and we're grateful to have been a part of yours. It was great hosting you and we look forward to seeing you soon. -Team TH.
Ohai Papiya! Thank you for taking the time to share your positive feedback following your recent experience at The Hosteller. Our team works hard to create a welcoming and comfortable environment for travellers like yourself, and it's… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewNeat and clean
Vegetarian only, limited breakfast
Ohai Manish! Thank you for taking the time to share your positive feedback following your recent experience at The Hosteller. Our team works hard to create a welcoming and comfortable environment for travellers like yourself, and it's rewarding to see that reflected in your review. We understand the importance of a great travel experience, and we're grateful to have been a part of yours. It was great hosting you and we look forward to seeing you soon. -Team TH.
Ohai Manish! Thank you for taking the time to share your positive feedback following your recent experience at The Hosteller. Our team works hard to create a welcoming and comfortable environment for travellers like yourself, and it's… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewNice stay
Ohai Omesh! Thank you for taking the time to share your positive feedback following your recent experience at The Hosteller. Our team works hard to create a welcoming and comfortable environment for travellers like yourself, and it's rewarding to see that reflected in your review. We understand the importance of a great travel experience, and we're grateful to have been a part of yours. It was great hosting you and we look forward to seeing you soon. -Team TH.
Ohai Omesh! Thank you for taking the time to share your positive feedback following your recent experience at The Hosteller. Our team works hard to create a welcoming and comfortable environment for travellers like yourself, and it's … Show more
Reviewed: 18 May 2025 · Stayed in April 2025
Verified reviewStaff was very courteous, Food/Shef was good.
They should mentioned that the Hotel is Veg only, even eggs were not served. Major drawback, Pl ensure to mention at the time of Booking that Veg food is being served in this Hotel . AC blower was very loud, could not sleep.
Hi Mohit! Thank you for sharing your feedback following your stay with us. We want to emphasize that we take all concerns seriously and are committed to addressing them with the utmost professionalism. However, we are of the standpoint that the concerns raised in your review are not accurate and do not reflect the true nature of the situation. We take great care to ensure that all essential information about the amenities included in your booking are accurately presented on booking platforms. This information is available to help our guests make well-informed decisions and ensure a seamless experience. We expect all guests to review these details before making a reservation to prevent any potential miscommunication. We hope this clarifies the situation and will be beneficial for any future visits you may consider with us. Thank you for choosing The Hosteller, and we look forward to hosting you further. -Team TH
Hi Mohit! Thank you for sharing your feedback following your stay with us. We want to emphasize that we take all concerns seriously and are committed to addressing them with the utmost professionalism. However, we are of the standpoint th… Show more
Reviewed: 15 May 2025 · Stayed in April 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewLocation and food and amenities
Nothing
Ohai Sarvesh! Thank you for taking the time to share your positive feedback following your recent experience at The Hosteller. Our team works hard to create a welcoming and comfortable environment for travellers like yourself, and it's rewarding to see that reflected in your review. We understand the importance of a great travel experience, and we're grateful to have been a part of yours. It was great hosting you and we look forward to seeing you soon. -Team TH.
Ohai Sarvesh! Thank you for taking the time to share your positive feedback following your recent experience at The Hosteller. Our team works hard to create a welcoming and comfortable environment for travellers like yourself, and it'… Show more
Reviewed: 10 May 2025 · Stayed in February 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewVery clean and great views
Breakfast could be a little better but was still good.
Ohai Nigel! Thank you for taking the time to share your positive feedback following your recent experience at The Hosteller. Our team works hard to create a welcoming and comfortable environment for travellers like yourself, and it's rewarding to see that reflected in your review. We understand the importance of a great travel experience, and we're grateful to have been a part of yours. It was great hosting you and we look forward to seeing you soon. -Team TH.
Ohai Nigel! Thank you for taking the time to share your positive feedback following your recent experience at The Hosteller. Our team works hard to create a welcoming and comfortable environment for travellers like yourself, and it's … Show more
Reviewed: 8 May 2025 · Stayed in March 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewBeds were comfortable.
Very difficult location to get to, and from. Not particularly close to the Mall road, and difficult to find by car for our driver. The check in process is also highly convoluted.
Hi Roy, first off, we really appreciate you taking some time out to review us so soon after staying at The Hosteller! We're sorry to hear that your experience did not meet expectations in certain aspects. We sincerely apologise for any inconvenience you may have faced during your stay. Please note that we will take proactive measures to enhance the areas that you have highlighted. We regret that you didn’t reach out to us via Glu during your stay, as our team is always available and ready to address any concerns promptly. Had we been informed, we would have acted swiftly to resolve the issue to ensure your satisfaction. We take great care to ensure that all essential information about our hostel, including the location, address, local surroundings, and pictures, is accurately presented on all booking platforms. This information is available to help our guests make well-informed decisions and ensure a seamless experience. We expect all guests to review these details before making a reservation to prevent any potential miscommunication. We regret to inform you that we currently do not have the provision to charge your credit card directly through Booking.com. As an alternative, we have sent you a secure payment link via our official channels on WhatsApp and email for your convenience. As part of our 100% prepayment policy, this ensures a safe and hassle-free transaction. We hope this clarifies the situation and will be beneficial for any future visits you may consider with us. Thank you for choosing The Hosteller, and we look forward to hosting you further. - Team TH
Hi Roy, first off, we really appreciate you taking some time out to review us so soon after staying at The Hosteller! We're sorry to hear that your experience did not meet expectations in certain aspects. We sincerely apologise for any … Show more