Reviews of The Lalit Great Eastern Kolkata 5 stars
1, 2 & 3, Old Court House Street, 700069 Kolkata, India
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewFantastic room but not a good view from the window. Amazing room size - we stayed at The Legacy wing. Great breakfast. Frendly and courteous staff.
Poor location. Lobby not up to the mark. Initial reaction was not very exciting.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewIt was nice , location good , staff was very good, enjoyed breakfast
Nothing
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe staff was incredibly friendly and helpful.
The room was a bit too humid.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewCleanliness
I had choosen 1 double bed but offered 02 single bed.
Dear Guest, Namaskar At the outset, please accept my sincere apologies for the inconvenience caused due to the bed preference not being met during your stay. We fully understand how important such details are for your comfort, and I truly regret that we fell short on this occasion. We did try reaching you but were unable to connect. Requesting you to share a suitable time, so that I may personally get in touch and understand your experience better. Your feedback is extremely valuable, and I would greatly appreciate the opportunity to speak with you directly. We truly value your patronage and are committed to providing an exceptional experience. It would be our pleasure to welcome you back to The LaLiT Great Eastern Kolkata and restore your confidence in us. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata Kamal.raza@thelalit.com
Dear Guest, Namaskar At the outset, please accept my sincere apologies for the inconvenience caused due to the bed preference not being met during your stay. We fully understand how important such details are for your comfort, and I trul… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewIt’s not worth to pay that much
Staff and facilities
Dear Guest, Namaskar At the outset, please accept my sincere apologies for the inconvenience you experienced during your recent stay with us. I am truly sorry to hear about the delays at check-in. This is certainly not the standard of service we strive to deliver at The LaLiT Great Eastern Kolkata. Your feedback regarding team responsiveness and facilities have been noted with utmost seriousness, and I will personally review them with my team to ensure immediate corrective action is taken. While we deeply regret that your experience fell short of expectations, I hope you will give us another opportunity to serve you better. We truly value your patronage and would love the chance to win back your confidence. We are committed to providing an exceptional experience and would love the opportunity to welcome you back at The LaLit Great Eastern Kolkata. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata Kamal.raza@thelalit.com
Dear Guest, Namaskar At the outset, please accept my sincere apologies for the inconvenience you experienced during your recent stay with us. I am truly sorry to hear about the delays at check-in. This is certainly not the standard of se… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewStaff Behaviour
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat property that retained the charm of the bygone era. Lovely staff who are already keen to go the extra mile
I was in the old rooms and while I liked it, there was always a smell emanating from the room, maybe the furniture that was musty
Dear Guest, Namaskar Thank you for your kind words and for sharing your recent experience with us. I am pleased to know that you enjoyed the charm of our heritage property and appreciated the efforts of our team members in making your stay comfortable. I have noted your observation regarding the musty smell in the old rooms. Please accept my sincere apologies for the inconvenience caused. We will review this with our housekeeping and engineering teams to ensure the matter is addressed promptly. We look forward to welcoming you back to The Lalit and providing you with an even better experience in the future. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata Kamal.raza@thelalit.com
Dear Guest, Namaskar Thank you for your kind words and for sharing your recent experience with us. I am pleased to know that you enjoyed the charm of our heritage property and appreciated the efforts of our team members in making your st… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewI particularly enjoyed the French Toast served at breakfast, and I found the overall food quality to be commendable. The staff exhibited professional and courteous behavior, and the amenities and toiletries provided were entirely satisfactory. A significant consideration for my travels is the nearby availability of affordable accommodation for my personal driver & security staff etc. I appreciate the convenience of readily available options in the neighboring buildings for their lodging.
Few observations from my back to back recent stays that I believe could enhance the guest experience. First, I noticed that there's an opportunity to improve the bakery items offered. Additionally, regarding the breakfast serving area, I suggest reducing some of the six-seater table arrangements to four-seaters. This change could help create more space for movement and improve the overall flow during breakfast. Attention required that the cleanliness of the WC in my initial bathroom was an issue, which led me to request a room change.
Dear Guest, Namaskar Thank you for your kind words and for sharing your recent experience with us. I am delighted to learn that you enjoyed the French toast at breakfast, found the overall food quality to be commendable, and appreciated the professionalism of our team. I am equally pleased to know that our amenities, toiletries, and the convenience of nearby accommodation for your driver and security team met your expectations. I have also carefully noted your observations for improvement. Your feedback on enhancing the variety and quality of our bakery items, optimizing the breakfast seating layout, and addressing cleanliness concerns in the bathroom will be shared with our culinary, service, and housekeeping teams for immediate review and action. Please accept my sincere apologies for the inconvenience that led to your room change, and rest assured we are committed to preventing such occurrences in the future. Your constructive suggestions are invaluable in helping us elevate the guest experience while maintaining the standards we strive for. We look forward to welcoming you back and providing you with a more seamless and memorable stay. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata Kamal.raza@thelalit.com
Dear Guest, Namaskar Thank you for your kind words and for sharing your recent experience with us. I am delighted to learn that you enjoyed the French toast at breakfast, found the overall food quality to be commendable, and appreciated … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewStaff and Courteous and Polite.
They could do with some fabric cleaning in Reception.
Dear Guest, Namaskar Thank you for sharing your feedback with us. I am pleased to know you found our team courteous and polite, and I truly appreciate your kind words about their service. I have noted your observation regarding the fabric in our reception area. Please accept my apologies for any inconvenience this may have caused. We will review this with our housekeeping and maintenance teams to ensure it is addressed promptly. We look forward to welcoming you back and providing you with an even better experience. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata Kamal.raza@thelalit.com
Dear Guest, Namaskar Thank you for sharing your feedback with us. I am pleased to know you found our team courteous and polite, and I truly appreciate your kind words about their service. I have noted your observation regarding the fabr… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewNice and classic Hotel Alsoo the restaurant have a really good food and professional stuff
Dear Guest, Namaskar Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the classic charm of our hotel and had a great experience at our restaurant. Our team takes pride in providing professional and warm service, and your appreciation means a lot to us. We look forward to welcoming you back in the future. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata Kamal.raza@thelalit.com
Dear Guest, Namaskar Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the classic charm of our hotel and had a great experience at our restaurant. Our team takes pride in providing professional and w… Show more
Reviewed: 5 August 2025 · Stayed in May 2025
Verified reviewVery decent staff, royal ambience specially the heritage block . A big thanks to the reception team. They have upgraded my room. It’s was very very comfortable stay. Restaurant breakfast is fantastic . I prefer to choose the same hotel for my upcoming visit
Nothing . Everything is perfect.
Dear Guest, Namaskar Thank you for sharing your feedback with us. We are delighted to know that you enjoyed the royal ambience of our heritage block, the comfort of your upgraded room, and the fantastic breakfast at our restaurant. We look forward to welcoming you back in the future. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata Kamal.raza@thelalit.com
Dear Guest, Namaskar Thank you for sharing your feedback with us. We are delighted to know that you enjoyed the royal ambience of our heritage block, the comfort of your upgraded room, and the fantastic breakfast at our restaurant. We … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewVery poor service lift card room card not working fridge not working it's ridiculous and shameful
Nothing
Dear Guest, Namaskar At the outset, please accept my heartfelt apologies for the inconveniences you experienced during your stay — from the room and lift card issues to the minibar fridge not functioning. I fully understand how frustrating and disappointing this must have been, and I deeply regret that we fell short of providing the seamless experience you rightfully expected. For clarity, the minibar is intended for water and minibar items. We truly value your comfort, and as a gesture, we would be delighted to offer a complimentary in-house Bengali sweet platter on your next visit. We sincerely appreciate your patronage and would be honored to welcome you back, personally ensuring a far more comfortable and memorable experience. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata Kamal.raza@thelalit.com
Dear Guest, Namaskar At the outset, please accept my heartfelt apologies for the inconveniences you experienced during your stay — from the room and lift card issues to the minibar fridge not functioning. I fully understand how frustrati… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewGood food, nice location, Good service, clean environment, very good staff , Nice room, overall pleasant stay and I always love to stay there..
Dear Guest, Namaskar Thank you for your wonderful feedback! We’re truly delighted to know that you consistently enjoyed the food, service, cleanliness, and hospitality at The LaLiT Great Eastern Kolkata. Your appreciation for our team and the overall experience means a great deal to us. It’s always a pleasure to welcome you again soon for another memorable stay. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata Kamal.raza@thelalit.com
Dear Guest, Namaskar Thank you for your wonderful feedback! We’re truly delighted to know that you consistently enjoyed the food, service, cleanliness, and hospitality at The LaLiT Great Eastern Kolkata. Your appreciation for our team an… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewGood
Dear Guest, Namaskar Thank you for your wonderful feedback! We’re thrilled to hear that you had a nice stay. It’s always our priority to provide our guests with a memorable and enjoyable experience. We look forward to welcoming you back in the future! Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata Kamal.raza@thelalit.com
Dear Guest, Namaskar Thank you for your wonderful feedback! We’re thrilled to hear that you had a nice stay. It’s always our priority to provide our guests with a memorable and enjoyable experience. We look forward to welcoming you back … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe hotel staff and food. Food was quite delectable
The facilities weren't good. The floor was slippery and my mom fell and had her shoulder dislocated. The hotel staff was quite apologetic. And they really helped. But overall experience wasnt good.
Dear Guest, Namaskar At the outset, please allow me to once again extend my heartfelt apologies for the unfortunate incident that occurred during your recent stay with us at The LaLiT Great Eastern Kolkata. We truly regret the distress caused to your mother and your family, and while I’m grateful to know our team was prompt and supportive in assisting you, I fully understand that the experience as a whole fell short of your expectations. Your kind words about our team and food are deeply appreciated, and I want to assure you that we have taken your feedback regarding the floor and overall safety very seriously. Necessary measures have already been initiated to avoid such occurrences in the future. We genuinely value your patronage and hope you will give us the opportunity to welcome you back and provide the seamless, warm hospitality that The LaLiT Great Eastern is known for. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata Kamal.raza@thelalit.com
Dear Guest, Namaskar At the outset, please allow me to once again extend my heartfelt apologies for the unfortunate incident that occurred during your recent stay with us at The LaLiT Great Eastern Kolkata. We truly regret the distress … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewDear Guest, Namaskar Thank you for your wonderful feedback! We’re thrilled to hear that you had a nice stay. It’s always our priority to provide our guests with a memorable and enjoyable experience. We look forward to welcoming you back in the future! Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata Kamal.raza@thelalit.com
Dear Guest, Namaskar Thank you for your wonderful feedback! We’re thrilled to hear that you had a nice stay. It’s always our priority to provide our guests with a memorable and enjoyable experience. We look forward to welcoming you back … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewTheir room service is inferior, I tried to order the food and they called me back after one and a half hours to take the order. I had to order medicine, and a concierge asked me to come down and pick up the medicine where i requested them to deliver the medicine to my room. As in Kolkata ; Dharmatola area maintain the road one way in different time and its very narrow road to enter into the hotel. and the outside area is full of junk people.
Dear Guest, Namaskar At the outset, I would like to extend my heartfelt apologies for the inconveniences you experienced during your recent stay at The LaLiT Great Eastern Kolkata. It is truly disappointing to learn about the delay in our room service and the lapse in handling your request for medicine delivery. This is far from the level of hospitality and responsiveness we strive to offer, and I deeply regret the discomfort it caused. We also acknowledge your concerns regarding the surrounding area and accessibility due to traffic conditions in the Dharmatala region. While certain external factors may be beyond our immediate control, we are actively working on improving guest convenience and support at every touchpoint. Please know that we made several attempts to reach out to you during your stay to assist and make amends, and I am truly sorry that we could not connect in time. Your feedback has been taken very seriously and shared with the relevant teams for immediate action and improvement. I would appreciate the opportunity to personally speak with you and requesting you to share a convenient time. We sincerely hope to have the chance to welcome you back and restore your faith in our service. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata Kamal.raza@thelalit.com
Dear Guest, Namaskar At the outset, I would like to extend my heartfelt apologies for the inconveniences you experienced during your recent stay at The LaLiT Great Eastern Kolkata. It is truly disappointing to learn about the delay in ou… Show more
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewThe staff attitude, the cleanliness, the decor
The old building room had no windows and was claustrophobic. It also smelt like unused for some time.
Dear Guest, Namaskar Thank you for your wonderful feedback. We’re truly pleased to know you appreciated the warm attitude of our team, the cleanliness, and the décor of the property. Your kind words are deeply encouraging and will be shared with the entire team. We also sincerely regret the discomfort caused by the room in our heritage wing. While these rooms reflect the original architectural style of the historic property, we understand that the absence of windows and ventilation can be challenging for some guests. Please be assured that your feedback regarding the room’s freshness has been noted, and our housekeeping and engineering teams have been briefed to ensure enhanced upkeep moving forward. We truly value your feedback and would love the opportunity to welcome you back. During your next visit, we would be happy to assist in selecting a room that better suits your preferences. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata Kamal.raza@thelalit.com
Dear Guest, Namaskar Thank you for your wonderful feedback. We’re truly pleased to know you appreciated the warm attitude of our team, the cleanliness, and the décor of the property. Your kind words are deeply encouraging and will be sh… Show more
Reviewed: 10 July 2025 · Stayed in May 2025
Verified review