Reviews of The Leela Palace Jaipur 5 stars

An oasis in the middle of busseling jaipur a real jem

Location and staff behavior

Cleanliness was not upto the mark

Food was amazing, very tasty. Hospitality was excellent. Very well maintained property with aesthetic sense Reception desk needs more networking and more trained personnel

Noise level by children trying to play foot ball in corridors or playing in the dining hall, especially when the hotel property has separate spaces for these recreational activities. Room can have ease chairs to relax and bath rooms have hooks or rods to hang clothes. Room could have a sofa/setee for TV viewing

Some of the frontline staff were very friendly. We needed a personal care item that they didn't have on prem and they sent someone to purchase it for use.

There was construction on site that was not mentioned at the time of booking. The property was not clean and proper as other Leelas I've been to. When i shared feedback with the manager about my stay the manager offered me a partial reimbursement (I didn't ask for one - it was completely voluntary). There was no reimbursement..would have preferred that the hotel not make promises they don't keep.

The Leela Palace is beautiful

Some parts were under maintenance and we couldn't enjoy the spa

Most comfortable and hassle free check in. The staff are super impressive, professional and provide service at highest quality as expected from a brand like Leela.

This is by far the best hotel I have stayed in. The ambience created really does feel like Jaipur vibes. Staff were very warm and friendly, they had activities like cultural dance, puppet show and pottery making for the guests which were amazing! Hotel is comfortable, breakfast had a huge spread with a flute guy playing in the background, he is so talented! Overall it was a 12/10, would definitely recommend!

Nothing, everything was perfect!

The Hotel had an impressive decor like a Leela property is expected to have. The Best part of the stay was the magnificent meal at the Mohan Mahal. The food and the service here was impeccable!!

The property was old.. and very worn out, the AC water was dripping all over the coffee shop during breakfast, the carpet in our Villa was mouldy & had a damp smell, the marble was badly stained in the bathroom & chipped in the stairs etc The service of the staff also left a lot to be desired. They did not seem to be very well trained especially at the Coffee shop. Staff at check in were also not very well informed and borderline impolite.

Quality of food was good. But while leaving for my room after breakfast, I noticed that flies were roaming around in the kitchen and over the food, which took me aback. The taste was good though.

A long list First of all, the electricity backup was very poor. In my 24 hour stay, atleast 15 times the power went off. Once when I was in the lift with my wife! The generator always took like half a minute to turn the power on, which was a disappointment. I stayed in Tai Amer, just a day ago, and despite them also being in the same area, they had UPS running, which never let light being cut off. When I spoke to Leela's admin, they said it's a problem with the Rajasthan Electricity board's supply! That's a very casual reply, considering the same board supplies electricity to Taj also, and had no issues. Probably because of better arrangements. 2) Saw flies roaming in the kitchen and over the breakfast food. They definitely haven't done good pest control arrangements. 3) The in room service. I had to dial atleast 10 times to the in room dining service which for some reason, picked up calls and then hung them up. I spoke to the reception for transferring the line, but again once transferred the same phone call gets hung up. Eventually, my wife had to go all the way downstairs, since we were really hungry and it was late, and then scold the people responsible. I finally got the phone call in my room, and they took my order. The food came after another 45 minutes vigil, and I ordered ice cubes which they gave without a tong. Then had to wait another half an hour to finally receive the tong and start munching. Ultimately the food was OK enough to satisfy our hunger but not something our tongue's senses were excited to taste. All in all probably the hotel did their best, and it was their bad fortune, that we just had a far better experience in the same hotel category and in the same region.

Wide selection of food at buffet both indian and international.

- The staff: we constantly felt like a problem to the staff throughout our stay. We arrived early on our first day, in time for a quick breakfast, and had to pay the full price of the buffet despite arriving there just in time for a rushed service and feeling like a nuisance while the staff was cleaning around us (our package included breakfast in the price, and the Leela in Udaipur offered it to us in the same scenario). Later, there were waiters outside of the dinner restaurants asking us whether we’d like to go buffet or a la carte, but did not even know the price of buffet per person ("I think 3000 but you have to ask my colleague inside" - turned out to be 3500 equivalent to 35 euro, with unmentioned charges adding up to 48 euro per person at the end, service charges etc). Five stars? - The rooms: one word OUTDATED. They do not match the 5 star standard neither, have stayed in countless 5 star hotels worldwide and never seen this level of negligence and low maintenance, the rooms are really deserving a 3-star or motel rating at most. Room lock did not work, rainfall shower head did not work and let out a drainage odor at attempted use, room smelled stale. Balcony door had a huge crack on top letting in mosquitos and other insects, and Balcony was not usable due to pigeon droppings and feathers, not cleaned before our check-in nor later. Windows were all dirty and clearly not cleaned. The hall and staircase of the building we stayed in smelled of MOLD, a terrible moist stale smell that made us dread every entrance/exit to and from the room. One day it rained and a white rug was placed at entrance - nice touch, but it was not removed later, leaving a dirty rug there for us to step over each time (photo). Extra beds/trash/vacuum cleaners etc laying around the stairs (see photos) - when reported to reception, the guy told us its typical for resort type hotels, as they cannot carry extra beds between buildings on demand….

Stunning looking property well maintained clean and staff could not be more helpful

Nothing