Overall great experience with some very efficient and friendly staff

Stayed in August 2025

Nothing

The staff was so friendly and very helpful. They were also so kind. When I arrived I was very ill from the windy roads and jet lag and they helped me pay my cab and check in in my room so I could be comfortable and they brought me aid so I could hydrate and get comfortable.

Stayed in August 2025

NA

Nothing to tell more.

Stayed in August 2025

Loved it all.

Fabulous heritage hotel. Amazing lounge area. Swimming pool also a bonus. Staff friendly, professional, knowledgeable and helpful.

Stayed in July 2025

The hotel is a little distance away from the Mall and walking is not easy. A complimentary hotel shuttle every two hours to the Mall road lift area would be great

Cleanliness and helpful staff. Other facilites, such as gym, activity room etc were also very good.

Stayed in June 2025

Nothing much

I had a truly exceptional experience at The Oberoi Cecil. From the moment I arrived, the staff went above and beyond to ensure every detail was perfect. The ambiance is luxurious yet welcoming, the rooms are immaculately maintained, and the dining options are top-notch. Every corner of the hotel reflects elegance and thoughtful service. Highly recommended for anyone looking for a premium and memorable stay! A special mention to chef Rajeev, whose culinary creations were both exquisite and comforting. Every meal felt thoughtfully prepared, with a perfect balance of flavor and presentation. The serving team - Nikhil(Dinner) and Harsh(Breakfast) were equally commendable — courteous, prompt, and always with a smile. Their care truly elevated the entire dining experience. A heartfelt thank you for making our visit so memorable!

Stayed in June 2025

Food was fresh and delicious, and the sites are chosen. The staff in the restaurant. Meera tried local Himachal Lee food, which we really liked.

The food was very delicious as usual, mostly, we had dinner in the hotel itself. And the breakfast was out of this world. Chef Rajkumar was so generous. Each time he would come to our table and ask whether we need any changes in the food preferences, and overall, the staff was very cooperative and very much wanting to help us in all respects.

Stayed in May 2025

Chef Rajkumar was so generous and has been asking about the food quality any recommended some Himachal dishes, we really liked it besides a regular hotel menu

We usually had breakfast and dinner in the hotel restaurant. The food was too good.

Stayed in May 2025

The restaurant dining experience was not satisfactory - neither the food nor the service.

- Warmth of hospitality - Cleanliness and general upkeep of the property - Ease of checking in and welcome - Prompt room service (housekeeping and laundry) - In room dining experience - Preparing customized toddler's meal - Swimming pool trainer was helpful - Ease of checking out - Sustainability : The hotel avoids use of plastic as much as possible such as toiletries, water bottle in room, etc and has a naturally lit lounge ceiling. - Attention to details for guest comfort

Stayed in June 2025

Only on parking for drivers no Bathroom for showers

Every thing

Stayed in May 2025

Everything was good

Super hospitality

Stayed in April 2025

Room near road noisy - although apparently they are fitting double glazing so will improve soon

Beautiful old building- quality fixtures and fittings. Lovely pool.

Stayed in April 2025

My introduction to The Oberoi Hotels at The Cecil was an absolute delight, largely due to the remarkable warmth and professionalism of the staff. I have rarely encountered such genuine courtesy. Our stay was incredibly relaxing and comfortable, with the team consistently going above and beyond to ensure our needs were met. I would especially like to recognize Swati, Raghav, Sujata, and Sahil, whose individual efforts truly made our stay memorable. Their keen eye for detail and personalized approach made us feel exceptionally welcome and completely at ease. For unparalleled hospitality, luxurious comfort, exceptional food, and an unforgettable sense of indulgence, I wholeheartedly recommend The Cecil.

Stayed in April 2025

Our stay at The Cecil was a perfect blend of heritage and class, immersed in the serene embrace of nature. From timeless architecture to breathtaking views, every moment felt like a walk through history surrounded by tranquility. The staff truly made the experience unforgettable—friendly, attentive, and welcoming, they made us feel at home from the moment we arrived. Their warm hospitality added an extra touch of magic to our stay."

Stayed in April 2025

staff, location, food, architecture

Stayed in April 2025

The food wasn’t great a little bland maybe made for European palate

Stayed in March 2025

Nothing really.

The hotel has friendly staff, attention to detail and a genuine effort to delight the guests. Staff members struck up helpful conversations with suggestions without being intrusive. Overall, it was a lovely experience.

Stayed in April 2025

No fluffy white towels, they were a little worn. Fruit in room required replacing.

Another fabulous Oberoi, stunning views from balcony, comfy bed/pillows, all amenities in room you would require. Service outstanding by all staff, caring and lovely, giving us a few treats to take home. Swimming pool a nice experience.. reception can arrange car with chauffeur to most places for day trip or few hours, they can also arrange packed lunch. Hotel manager came to our breakfast table introduced herself, had a quick chat.

Stayed in March 2025

Our Dinner experience could have been better

Excellent stay, breakfast had a nice spread, room and facilities were awesome.

Stayed in February 2025

GOOD DAY We had an extremely pleasant stay at your Hotel Cecil, Shimla, as usual. That is the exact reason why we come there repeatedly year after year. The hospitality at this Hotel is par excellence, each and every member of the staff is extremely courteous and they all went out of their way to make us comfortable, specially so because we had a 15 month old toddler in our family group. I have to make special mentions of some of the members of the staff: Chef Rajkumar as usual surpassed himself to meet all our food requirements and specially that of my toddler grand daughter. He is a great asset to your Hotel. One of the main reasons why we choose this hotel over the others in your area. Even Chef Rajeev did a great job. Ms. Navya at the Reception saw to it that all our needs are well taken care of, from smooth checkin to Room specifications. Ms. Nysha in the activity room was very gentel in handling my baby in the play area. Ms. Preeti who was serving us in the day at the restaurant is really perfect, even Sahil is very efficient. The housekeeping staff is also very efficient, special mention Ms. Arunima and Shahnawaz. Even Sarthak is good. So are Saksham and Suraj. Hoping to come back soon with family. Thanks and Regards, Madhusudan Kejriwal & Family Mumbai

Stayed in February 2025

GOOD DAY We had an extremely pleasant stay at your Hotel Cecil, Shimla, as usual. That is the exact reason why we come there repeatedly year after year. The hospitality at this Hotel is par excellence, each and every member of the staff is extremely courteous and they all went out of their way to make us comfortable, specially so because we had a 15 month old toddler in our family group. I have to make special mentions of some of the members of the staff: Chef Rajkumar as usual surpassed himself to meet all our food requirements and specially that of my toddler grand daughter. He is a great asset to your Hotel. One of the main reasons why we choose this hotel over the others in your area. Even Chef Rajeev did a great job. Ms. Navya at the Reception saw to it that all our needs are well taken care of, from smooth checkin to Room specifications. Ms. Nysha in the activity room was very gentel in handling my baby in the play area. Ms. Preeti who was serving us in the day at the restaurant is really perfect, even Sahil is very efficient. The housekeeping staff is also very efficient, special mention Ms. Arunima and Shahnawaz. Even Sarthak is good. So are Saksham and Suraj. Hoping to come back soon with family. Thanks and Regards, Madhusudan Kejriwal & Family Mumbai

Stayed in February 2025

Was all good had a nice experience .Chef Rajkumar Bhatia was great.

Stayed in January 2025

Comfort,hospitality l,best in town,one the best in country.

Stayed in January 2025

nothing !

Most of all Ms Pema Chuzan at Front desk, who gave me a history booklet of Cecil's. Previous evening I was chatting with her about the pre-independence heritage Cecil is carrying and the next day as I was checking out, she made sure I have this booklet. This is hospitality through the ceiling!! Wow!! The entire front desk crew was outside to see us off.

Stayed in January 2025