Reviews of Welcomhotel By ITC Hotels, Hamsa Manali 5 stars

Great experience created by all staff | Special mention - Mr. Sahil Nayyar & Ms. Pihu.

I had a great time there. I had a great time there, and I really enjoyed the time I was there. The location was great, and the staff was friendly. I would definitely recommend staying there to others.

I am not sure why the food isn't very good at this 5-star resort. While they're not running out of ingredients, there is a limited number of choices in buffet. The tea and coffee also aren't very good, which is too bad because it's located in a hill station.

View, Location, heated pool, play area, toilet

Size of the property is small, bfast menu can be more expansive as compared to other ITC properties

Quiet location in the mountains, junior staff need more training. Not great value for money

Restaurant menu choice could have been better especially for vegetarians

Only decent place in Manali where you can experience peace, fresh air and landscape of the valley. Rest of the city is crowded, noisy and polluted.

The view The layout of rooms The landscaping The facilities Staff Food options and quality

Food was expensive.

Breakfast was good but little mismanaged.

staff us not trained as per 5 star norms...behavior of the staff was good but they dont know how to serve and offer food like a trained one.

Good location Good views from property

Lack of breakfast options Better ITC hotels,manali one is highly falling behind Slow check in process

Beautiful property, located in the valley a little outside town surrounded by snow capped mountains and apple trees. Very spacious and comfortable rooms which were well heated even in Manali's cold winter days. The staff were efficient and warm. The food at ITC Hotels is always great and this time was no exception. Would definitely strongly recommend it.

Staff was courteous and very accommodative to cater to our meal preferences and ensured we were well fed and especially kids were taken care of. Huge shout out to folks at the restaurant (Sandeep) and house-keeping staff (Aman)

Could have had more activities / facilities like pool etc within the premise.

The location, the ambience and the view.

Slowness of carts

The property is beautifully done. The location makes it perfect. Overlooking the mountains ranges makes it even more worthy. The staffs are cordial and supportive. In a hotel if the staffs are polite and welcoming then we feel more at home. The linen the drinking water to the small cookies in my room was so cute. The breakfast spread was also fantastic. Loved my stay totally.

There is nothing that I can complain off.

I am a tourist from London visited this place - on the afternoon of 15 January 2025. No one at the entrance helped us to guide us to the reception. We had to walk around 10 mins to locate the reception and then the reception staff (Sunny) at the front office desk looked grumpy. I was interviewed as if I was at the airport immigration. I was then guided to our room which to be fair was quite nice (only nice thing about this 5 star resort, which you would expect it). Food/dining service was average. Over night there was a very heavy snowfall. We were unable to leave as our car was stuck. We asked to speak with the manager who never introduced and apparently he was on holiday. Then we spoke with FOH staff Pihu who claimed to be a decision maker for all the guests. She was extremely arrogant, and was was unable to not only help us with our stressful situation but she was also very concerned about our bill. She asked us to check out as soon as possible and do not forget to the bill. We then asked her if she can speak with her manager (which she claimed she did over a call). The manager was again very unhelpful and told us that only help they can provide us is that they can shift our luggage to a hotel nearby (200 meters away), which we fortunately found our self and it was 1/4 of the price. We then checked out and took our luggage to the reception and we were told that it will be delivered within 15 mins. While we walk to the property. This was a complete lie. As i had to contact the property 4 times after 2 hours to check when our luggage will be delivered. Out of four times, twice the line was busy and two times I spoke with someone different from the hotel who said it will be delivered soon but was unable to give us an estimate and they hung up on me both times. The truth is that the luggage was never delivered as we had to go back to the property to pick it up.