Reviews of Welcomhotel By ITC Hotels, Katra 5 stars
Welcomhotel Katra 9 Shrine View, Katra Reasi Road, 182301 Katra, India
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Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe view only
Room cleaning is not done daily. Food items not good. Neither any taste
Dear Mr. Avinash, Namaste! Thank you for your feedback. We would like to respectfully clarify a few points for transparency. During your stay, the room was kept on “Do Not Disturb,” and our housekeeping team had checked with you upon arrival regarding cleaning services, which was done after your confirmation. Regarding food, the booking was on an EP plan (room only), and meals were not availed at the hotel. We have been trying to reach you with regards to the same for few days to clarify but in vain. We are pleased that you appreciated the view and surroundings and we do hope to welcome you again for a more complete experience of our services. Responsibly yours MUKUND KUMAR General Manager
Dear Mr. Avinash, Namaste! Thank you for your feedback. We would like to respectfully clarify a few points for transparency. During your stay, the room was kept on “Do Not Disturb,” and our housekeeping team had checked with you upon arri… Show more
Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in April 2025
Verified reviewReviewed: 15 June 2025 · Stayed in April 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewWell-behaved staff and good ambiance
Dear Mr. Durgesh, Namaste! Thank you for your kind words about the staff and the ambiance of the Welcomhotel by ITC Hotels, Katra! We are glad you appreciated the ambiance and our team's hospitality. We hope to welcome you again soon. Responsibly yours MUKUND KUMAR General Manager
Dear Mr. Durgesh, Namaste! Thank you for your kind words about the staff and the ambiance of the Welcomhotel by ITC Hotels, Katra! We are glad you appreciated the ambiance and our team's hospitality. We hope to welcome you again soon. … Show more
Reviewed: 2 June 2025 · Stayed in March 2025
Verified reviewLocation for Veshnu Devi.
Dear Ms. Anita, Namaste! Thank you for your kind review and rating on Booking.com. We are happy to know you had a good experience with us and truly appreciate your support. Looking forward to welcoming you again soon! Responsibly yours MUKUND KUMAR General Manager
Dear Ms. Anita, Namaste! Thank you for your kind review and rating on Booking.com. We are happy to know you had a good experience with us and truly appreciate your support. Looking forward to welcoming you again soon! Responsibly yours … Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewVery clean and comfortable hotel , the staff are especially nice
Nothing to mention
Dear Mr. Sunil, Namaste! Thank you for your kind words on Booking.com! We are glad you found the hotel clean and comfortable and truly appreciate your compliment about our staff. We hope to welcome you back soon! Responsibly yours MUKUND KUMAR General Manager
Dear Mr. Sunil, Namaste! Thank you for your kind words on Booking.com! We are glad you found the hotel clean and comfortable and truly appreciate your compliment about our staff. We hope to welcome you back soon! Responsibly yours MUKUN… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe food, restaurant and housekeeping staff, very polite and helpful. The shrine view was stunning. Very clean and maintained property.
The female staff at the reception was a little incompetent. They don't know how to deal with the customers. Male staff was very good. Female staff don't know much about the booking and other facilities. They need a counselling or review training coz welcome by itc is a brand and they are ruining their reputation.
Dear Ms. Sharma, Namaste! Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the food, found our housekeeping and restaurant staff polite and helpful and appreciated the stunning shrine view and the cleanliness of our property. We also sincerely appreciate your honest input regarding your experience at the reception. We deeply regret any inconvenience caused and assure you that your comments have been taken seriously. We are already addressing the matter with the concerned team and will ensure additional training and guidance are provided to maintain the high standards expected from a brand like Welcomhotel by ITC Hotels. Your feedback is invaluable in helping us improve, and we truly hope to have the opportunity to serve you even better on your next visit. Responsibly yours MUKUND KUMAR General Manager
Dear Ms. Sharma, Namaste! Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the food, found our housekeeping and restaurant staff polite and helpful and appreciated the stunning shrine view an… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in March 2025
Verified reviewReviewed: 6 April 2025 · Stayed in March 2025
Verified reviewReviewed: 5 April 2025 · Stayed in March 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewIt’s a decent product.
Menu was very limited post midnight. No onion/garlic - bit extreme position - guest should be able to decide this. Very limited guest transport for full occupancy - again how can you run only 1 car at night. Will not be returning.
Dear Mr. Akshay, Namaste! Thank you for your feedback. We are glad you found our property decent, but we regret that certain aspects of your stay did not meet expectations. We acknowledge your concerns regarding the limited late-night menu, transport availability and dietary restrictions. Your input is valuable and we will review these areas for improvement. We appreciate your insights and will strive to enhance our services for future guests. Responsibly yours MUKUND KUMAR General Manager
Dear Mr. Akshay, Namaste! Thank you for your feedback. We are glad you found our property decent, but we regret that certain aspects of your stay did not meet expectations. We acknowledge your concerns regarding the limited late-night men… Show more
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewReviewed: 13 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewBreakfast, service and room size was good.
The only problem was the view. Facing an open drain.
Dear Ms. Gitanjali, Namaste! Thank you for sharing your feedback about your recent stay with us. We are glad you enjoyed our breakfast options, attentive service, spacious rooms However, we apologize for the unpleasant view from your room, we understand this was a disappointment. We will take your feedback into consideration to improve our room assignments and explore solutions to address the issue with the concern authority. Looking forward to welcome you back. Responsibly yours MUKUND KUMAR General Manager
Dear Ms. Gitanjali, Namaste! Thank you for sharing your feedback about your recent stay with us. We are glad you enjoyed our breakfast options, attentive service, spacious rooms However, we apologize for the unpleasant view from your roo… Show more
Reviewed: 2 March 2025 · Stayed in December 2024
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewBreakfast
Everything
Dear Mr. Vijay, Namaste! At the outset, let me thank you on behalf of entire team of Welcomhotel by ITC Hotels, Katra for taking out time and review us on this platform of Booking.com. Your generous indication through star rating and feedback shows that you were delighted with hotel facilities, products and services. Looking forward to welcome you back again in near future. Responsibly yours MUKUND KUMAR General Manager
Dear Mr. Vijay, Namaste! At the outset, let me thank you on behalf of entire team of Welcomhotel by ITC Hotels, Katra for taking out time and review us on this platform of Booking.com. Your generous indication through star rating and feed… Show more
Reviewed: 15 February 2025 · Stayed in November 2024
Verified review