Reviews of HighCrest Hotel 5 stars
Bakrajo Main Road, 31019 As Sulaymānīyah, Iraq
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Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewI sent pictures of a room to my friend and she had a suggestion to change the curtains, claiming they were old, didn't fit in these rooms and didn't look nice either.
Dear Muhammad, Thank you very much for your wonderful rating and kind feedback. We are truly delighted to know that you had an enjoyable stay and appreciated all aspects of our hotel — including the location, cleanliness, comfort, value for money, and our dedicated staff. Regarding your friend’s concern about the curtains in another room, we truly appreciate the comment and take all guest feedback seriously. Please be assured that we are in the process of updating certain furnishings, including curtains, to ensure they match the high standards we aim to deliver throughout the property. We hope to have the pleasure of welcoming you and your friends again soon. Warm regards Renas Mohammed Front Office Manager
Dear Muhammad, Thank you very much for your wonderful rating and kind feedback. We are truly delighted to know that you had an enjoyable stay and appreciated all aspects of our hotel — including the location, cleanliness, comfort, value fo… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewLocation, they upgraded my room to junior suit. The staff were amazing especially the receptionist Safwan was very kind and supportive
The toilets need maintainance, they are smelly and old.
Dear. Mr.Baha, Thank you very much for your kind review and for sharing your experience with us. We are delighted to know that you enjoyed your stay and appreciated our staff, especially our reception team. Your positive words mean a lot to us and will be shared with the entire team. Regarding your comment about the bathroom maintenance, we sincerely apologize for any inconvenience caused. Please rest assured that we have already informed our maintenance department to take immediate action and ensure this does not happen again in the future. We hope to welcome you again soon and provide you with an even better experience. Warm regards,
Dear. Mr.Baha, Thank you very much for your kind review and for sharing your experience with us. We are delighted to know that you enjoyed your stay and appreciated our staff, especially our reception team. Your positive words mean a lot … Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewComfortable bed , Quite room , room view, cozy hotel , spa , safe for solo female travelers, thanks Mr Emad for gift 🩵 Unfortunately I just record vide so have no photo to share on booking I do them on google
Breakfast can be better , housekeeping slow in response, I got receptionist attention to one cleaner that get back cutlery after fallen them on ground 🤐
Dear Ms. Lina, Thank you very much for taking the time to share your valuable feedback following your recent stay with us at High Crest Hotel. We are delighted to know that you enjoyed the comfort and quietness of your room, the beautiful view, and the overall feeling of safety and relaxation during your stay. It brings us great joy to hear that our hotel made you feel welcome and at ease, especially as a solo traveler. Your kind words about Mr. Emad and the gift are sincerely appreciated — we will be sure to pass along your thanks to him. We also appreciate your honest comments regarding the breakfast and housekeeping response time. Please accept our sincere apologies for any inconvenience caused. We are addressing these matters internally to ensure improvements in our service and guest experience. Thank you once again for choosing High Crest Hotel. We look forward to welcoming you back in the future for an even more enjoyable stay. Warm regards
Dear Ms. Lina, Thank you very much for taking the time to share your valuable feedback following your recent stay with us at High Crest Hotel. We are delighted to know that you enjoyed the comfort and quietness of your room, the beautiful… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified review1. The room size was very spacious, 2. The location is great (across the street from Majidi Mall). 3. The price for a junior suite is good.
1. The checkin and checkout process takes around (15 minutes) although I have booked the room a couple of hours before arriving. 2. The toilet was not clean as it was not flushed when used before I arrived. 3. The prices in the minibar list in the room DO NOT match what you will be charged for in the checkout. I used one bottle of water (1,500 IQD in the minibar price list and 2,500 IQD in the checkout) and one Coca-Cola (3,000 IQD in the minibar price list and 5,000 IQD in the checkout). Above all that, you will be charged 10% as a service charge 😤😤😤. 4. The exchange rate is higher than the market value (100 USD for 145,000 IQD while it is 141,200 IQD in the market).
Dear Mr. Mohammed, Thank you for your feedback. Kindly note that we always inspect and check each room carefully before the guest’s arrival to ensure everything is in order. Moreover, we would like to clarify that the Junior Suite you stayed in was offered to you as a complimentary upgrade from the hotel, with no extra charge beyond your original booking rate. We appreciate your comments and will take them into consideration to improve our service. Thank you once again for choosing our hotel, and we hope to welcome you back in the future. Best regards
Dear Mr. Mohammed, Thank you for your feedback. Kindly note that we always inspect and check each room carefully before the guest’s arrival to ensure everything is in order. Moreover, we would like to clarify that the Junior Suite you st… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewThe staff were so friendly and helpful. The facilities were top class. I'm definitely going to stay there when I return to Sulymaniyah
Dear Mr.William, Thank you very much for your kind words and for taking the time to share your experience with us. We are truly delighted that our team was friendly and helpful, and that you enjoyed our luxurious facilities. We were delighted to have you join us, and we look forward to welcoming you back to Sulaymaniyah soon. Best regards
Dear Mr.William, Thank you very much for your kind words and for taking the time to share your experience with us. We are truly delighted that our team was friendly and helpful, and that you enjoyed our luxurious facilities. We were del… Show more
Reviewed: 19 June 2025 · Stayed in May 2025
Verified reviewOne of my favourite places to stay.
Dear Ms. Zareena, Thank you very much for your wonderful review and perfect score! We are truly delighted to know that you enjoyed your stay with us and appreciated the cleanliness, comfort, staff, and facilities. Your kind words mean a lot to our entire team, and we look forward to welcoming you back again in the near future. Warm regards
Dear Ms. Zareena, Thank you very much for your wonderful review and perfect score! We are truly delighted to know that you enjoyed your stay with us and appreciated the cleanliness, comfort, staff, and facilities. Your kind words mean a … Show more
Reviewed: 19 June 2025 · Stayed in May 2025
Verified reviewThe staff are extremely courteous and accommodating. Great location and spacious rooms.
NA
Dear Ms. Zareena, Thank you very much for your wonderful feedback and for taking the time to share your experience with us. We are truly delighted to know that you found our staff to be extremely professional and helpful, and that you enjoyed the spacious rooms and great location. Your kind words are highly appreciated and serve as a great motivation for our team. We look forward to welcoming you back again soon! Warm regards
Dear Ms. Zareena, Thank you very much for your wonderful feedback and for taking the time to share your experience with us. We are truly delighted to know that you found our staff to be extremely professional and helpful, and that you enj… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewI like every things in my stay in the hotel, the staff is really professional, and the accommodation is so nice and well organized. The staff is so friendly, Mr Miras, Safwan and all the others so kind, supportive and motivated.
Every things was so great, only I can recommend to include all types of massage mentioned in the catalog to be provided, For example I would like to try head and foot massage, but unfortunately only other type of massage was available at that time, All the other things was great.
Dear Mr,Mustafa Fareed Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly delighted to hear that you enjoyed your stay and appreciated the professionalism and friendliness of our team — especially and all the others. It means a lot to us that you felt supported and comfortable throughout your visit. We also appreciate your constructive feedback regarding the massage services. We apologize for the limited availability at the time and will certainly take your suggestion into consideration to ensure a wider range of treatments are always accessible to our guests. We hope to have the pleasure of welcoming you back again soon for an even more complete experience. Warm regards, Renas Mohammed Front Office Manager
Dear Mr,Mustafa Fareed Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly delighted to hear that you enjoyed your stay and appreciated the professionalism and friendliness of our tea… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in April 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewI liked breakfast, good staff, lobby, position
I was in 7th flow, there was bad odor from toilet. Idont know other flws wether like my room or not, but it was nauseated, most probably the toilet need reconstruction and was old fashion related to sewerage
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewSafwan was great!
The place is too quite
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 April 2025 · Stayed in January 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewI stayed here during a recent business trip, and I couldn’t have asked for a better experience. From the moment I arrived, everything was handled with professionalism and care. A special mention goes to Safwan at the front desk—he was absolutely amazing! He made the check-in process incredibly smooth and hassle-free, which was much appreciated after a long day of travel. The room was immaculate, quiet, and very comfortable—perfect for unwinding and getting a good night’s rest before meetings. The work desk and Wi-Fi were excellent, making it easy to stay productive. Breakfast was fresh and offered a great variety. The hotel’s location was also ideal, with easy access to Majidi Mall and main road next to hotel then can move directly to city center, yet still peaceful enough to relax. The service, cleanliness, comfort, and attention to detail were all top-tier. I’ll definitely be booking here again for my future business trips. Highly recommend!
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Dear Mr. zeravan asaad, Thank you very much for your wonderful and detailed review. We are truly delighted to know that your stay with us was exceptional and that you appreciated the professionalism of our staff, the cleanliness of the rooms, and the value for money. We are especially pleased to hear that you found the check-in process smooth and the environment suitable for your business purposes. Your kind words about our breakfast and your overall experience truly motivate our team to continue delivering the highest standards of hospitality. It was a great pleasure hosting you, and we sincerely hope to welcome you again in the near future. Warm regards, [Renas mohammad] Front office manager
Dear Mr. zeravan asaad, Thank you very much for your wonderful and detailed review. We are truly delighted to know that your stay with us was exceptional and that you appreciated the professionalism of our staff, the cleanliness of the roo… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewThe really nice person specially in reception mr safwan was there very good and good hotel
Dear.Mr. Hayaman Olayou so much for your wonderful review and perfect rating! We are truly delighted to know that you had a luxurious and genuine experience with us. Your kind words about our staff, especially, mean a lot to us. We’re glad you the and found everything to be excellent. Your satisfaction is our greatest reward. We look forward to welcoming you back again soon! Best regards, [Renas mohammad] [Front office manager]
Dear.Mr. Hayaman Olayou so much for your wonderful review and perfect rating! We are truly delighted to know that you had a luxurious and genuine experience with us. Your kind words about our staff, especially, mean a lot to us. We’re glad … Show more
Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewThis was a real luxury experience. The staff, especially Mr. Safwan and Mr. Fiaz Ali, were very attentive. The price was very good and the view was excellent. The breakfast was amazing.
Everything was perfect
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewThis is an elegant hotel with full service. It is nicely located a the staff is so attentive. I had an upgrade to a junior suite that was really luxurious. Highly recommended
Everything was perfect.
Dear Mrs. Martha, Thank you for your wonderful review! We're delighted to hear that you had a wonderful experience at our hotel. We're pleased to provide you with excellent service, and we're delighted that you were pleased with our staff, location, and upgrade to a Junior Suite. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay. Best regards, Renas Mohammed Front Office Manager
Dear Mrs. Martha, Thank you for your wonderful review! We're delighted to hear that you had a wonderful experience at our hotel. We're pleased to provide you with excellent service, and we're delighted that you were pleased wit… Show more