Reviews of Hotel Duus by Keflavik Airport 3 stars
Duusgata 10, 230 Keflavík, Iceland
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewVirtual check-in was a flop.
It’s decent and close to the airport
Dear Joshua, Thank you for your review. We apologize if we may have caused any inconvenience. We will do our best to improve ourselves even better in the future. Kind Regards, Boge
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewIt is important to note that, in general, the level of service in Iceland is very low and costs are very high. Therefore, it makes no sense to give very high ratings. A high rating is given if the hotel/apartment is fantastic and equipped with all amenities or if the value for money is exceptional. Neither of these two cases applies in Iceland. The feeling that all tourists have is that they are victims of a system where everyone tries to earn as much as possible in the few months when there is high demand. The entire hospitality policy is therefore flawed. Let's move on to the accommodation: Close to the airport and clean...but very expansive for what you get
Value for money not good. The bathroom is completely inadequate. The sink is tiny, there is no bidet (and being Italian, cleanliness is important to us). Furthermore, I don't know what Icelanders are used to, but one medium-sized towel per person seems insufficient to me.
Dear Alessandro, Thank you for your review. We appreciate your honest review and that you have enjoyed our property. We will do our best to improve ourselves even better in the future. Kind Regards, Boge
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewClose to airport, due to a very early flight, which was the reason to select Keflavik
My worst experience through Booking.com after more than 10 years using it for personal travelling. Which I’ll look for change in the future. Iceland is expensive, but this is a robbery, a big one. And Booking.com collects its own margin. How does Booking.com allow such type of properties to be comercialized? No staff to help, other self-service hotels in Iceland had at least until 10pm one person at the hotel. All the hotel, and the room 103 need to be closed for total refurbishement, it is everything more than used. It is not proper. Hotel is not clean, vacuum cleaner abandoned at the entry hall, room not clean and towels from last guest were still in the room. Towels provided at the room were as the hotel, all torn and destroyed after years of service. I could continue, but this hotel and Booking.com don’t deserve I continue to waiste my time. Future trips ahead, there are other platforms as Aribnb and plus, certainly I’ll look at it.
Dear Joaquim, We're very sorry to hear about your experience. Your feedback regarding the cleanliness and condition of room 103 is concerning, and we’re taking immediate steps to address it. This is not the standard we aim to provide, and we sincerely apologize. While we operate as a self-service hotel, we understand the importance of support, and you could have reached out to us at any time so that we could have assisted you immediately. Thank you for your feedback; it helps us improve. We regret that your stay did not meet expectations and wish you better experiences ahead. Regards, Darko
Dear Joaquim, We're very sorry to hear about your experience. Your feedback regarding the cleanliness and condition of room 103 is concerning, and we’re taking immediate steps to address it. This is not the standard we aim to provide, … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat location…close to airport and right on the sea front
They no longer serve breakfast.
Dear Gary, We appreciate your positive remarks about our location. We understand your concerns about breakfast no longer being available and value your feedback. Regards, Darko
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewWe stayed here the night before catching an early flight. It was alright for this purpose. Bed was comfortable enough Wifi was good, easy walk to restaurants and shops nearby.
This room was extremely hot, seemed to have some underfloor heating in patches that could not be turned off. No way to cool the room down. Door to "courtyard" was broken and unable to be opened. Bathroom was TINY and extremely close to the bed, really not well set up for more than 1 person. Very expensive for an extremely average room.
Thank you for your feedback. We’re glad you found the location convenient, the bed comfortable, and the Wi-Fi reliable. We sincerely apologize for the issues with the heating, the broken door, and the bathroom layout. Your comments are important, and we will take them into consideration to improve the experience for future guests.
Thank you for your feedback. We’re glad you found the location convenient, the bed comfortable, and the Wi-Fi reliable. We sincerely apologize for the issues with the heating, the broken door, and the bathroom layout. Your comments are impo… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewWe travel a lot and use booking.com and rarely write reviews but this hotel was so bad we felt like we had to warn people. Our first choice hotel was cancelled and in desperation stayed at Duus, which was extremely overpriced. The hotel is self check in and we never saw any staff. There were no towels of any kind in our room and there was one very small sleeping pillow. We were not able to take a shower or wash up without a towel which is an important amenity in my view. The hotel sent us a lengthy email with instructions to email or call with problems 24/7 and we emailed them about the towels and we never got any response even after we left. I later got in touch with them through booking and they claimed to have never gotten the email and blamed me for communicating through the email that they sent me and not booking.com. The place was dark and dreary with worn carpet with thread hanging out. The sign outside (with more instructions) was banging on the cement walkway every time the wind blew and it kept me up all night. It slammed down so regularly that I actually could anticipate the sound. Wind gust,slam slam,quiet, wind gust slam,slam,quiet over and over. The owner of this so called hotel obviously has no pride of ownership. Top ten worst place that we’ve stayed.
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. We would like to clarify that the check-in instructions were sent on August 5th, as per our standard procedure, two days before arrival. Regarding the email for the towels, it appears there may have been a typo or error in the email address provided, which is why the message was not received. We want to assure you that our team is available 24/7 via phone, messages, and Booking.com to assist with any issues. We regret that this situation caused inconvenience and discomfort during your stay, and we appreciate your feedback as it helps us ensure smoother communication and a better experience for future guests.
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. We would like to clarify that the check-in instructions were sent on August 5th, as per our standard procedure, two days before arr… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewlovely modern room
There is no staff at rhe recrption, it's self check-in and check-out. We asked the staff at the restaurant Duus about a shuttle service. They were very unfriendly. We had to call the taxy ouerself because there is no shuttle service to the airport.
Thank you for your feedback. We’re glad you liked the modern room and the self check-in/out system. We apologize for any confusion regarding shuttle services—our property does not offer airport shuttles, and this is noted in our information. We’re sorry to hear about your experience with the restaurant staff and appreciate you letting us know. We hope to welcome you again.
Thank you for your feedback. We’re glad you liked the modern room and the self check-in/out system. We apologize for any confusion regarding shuttle services—our property does not offer airport shuttles, and this is noted in our informa… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewClose to airport.
The room was dark, bedding was poor quality. The window didn’t close fully so it was noisy. The shower curtain was mouldy. Complicated door system for self check-in.
Dear ELIZABETH, Thank you for your feedback. We’re glad you found the location convenient. We apologize for the issues you encountered with the room, bedding, window, and shower curtain. These concerns will be addressed to ensure a better experience for future guests. We also appreciate your comments on the check-in process and will look into simplifying it. best regards, Izzy
Dear ELIZABETH, Thank you for your feedback. We’re glad you found the location convenient. We apologize for the issues you encountered with the room, bedding, window, and shower curtain. These concerns will be addressed to ensure a better e… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThank you for your feedback. We're glad you found the facilities in line with expectations for the price. We understand that not having someone on-site to assist can be frustrating but we provide phone service 24/7 and we always send a caretaker in case you need assistance. Your input is appreciated, and we hope to provide a smoother experience on your next visit.
Thank you for your feedback. We're glad you found the facilities in line with expectations for the price. We understand that not having someone on-site to assist can be frustrating but we provide phone service 24/7 and we always sen… Show more
Reviewed: 1 August 2025 · Stayed in May 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in June 2025
Verified reviewThe proximity to water, stores, airport & restaurants. The view from the room balcony
The mid age Icelandic/American female staff was very rude and scolded my husband and I upon arrival as if she was sending 2 children up to their rooms. I was simply giving the woman a compliment on her English and she said “Alright guys” in a loud rude range as if she was asking me to be quiet and for my husband and I to leave the front desk and go upstairs. It was 6 pm when we arrived and she non inviting to the guests. & the restaurant in the hotel serves no breakfasts or lunch and doesn’t open until 5 pm, so we had to leave the hotel to go find food.
Dear Jessica, Thank you for sharing your experience. We’re happy to hear you appreciated the location and the view from your room. We’re sorry to learn that the interaction with our staff did not meet your expectations, this is not the welcoming atmosphere we aim to provide. We will address this with our team to improve future guest experiences. Also, we apologize for any inconvenience caused by the restaurant’s opening hours, and appreciate your understanding. Best regards, Marija
Dear Jessica, Thank you for sharing your experience. We’re happy to hear you appreciated the location and the view from your room. We’re sorry to learn that the interaction with our staff did not meet your expectations, this is not the wel… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewHotel location is good for an overnight between Icelandair flights. Just a 10- minute taxi ride from KEF.
We booked the only double room available for our night's stay, paying more than we would have liked but justified that with the "ocean view" description. Upon arrival, we found that our room, #103, was a floor below the entry, on ground level on the back side of the building, and had that basement room feeling. Though the room was on the water side, there was no ocean view, only a concrete/wooden half wall and parking lot. No hotel staff is onsite, but we used the lobby phone provided to contact an employee, who told us the hotel was fully booked, and no room change was possible. We took pictures of the misrepresented room and it's "ocean view" to send by email to the hotel. A response from a hotel representative, Ivan, let us know he had forwarded our message to Management, and subsequently that Management offered no refund or partial refund. We won't go back.
Dear Carlson, We appreciate your taking the time to leave a comment, and we apologize to hear about your experience at our place. We hold ourselves to the highest standards and have addressed this issue. We hope to get another chance to prove ourselves sometime in the future. We wish you many safe travels. Best regards, Dani
Dear Carlson, We appreciate your taking the time to leave a comment, and we apologize to hear about your experience at our place. We hold ourselves to the highest standards and have addressed this issue. We hope to get another chance to pr… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewBig room with great restaurant next inside. Comfy bed, good fridge and good bathroom. Fast taxi service.
Hair in the bed.
Dear Steven, Thank you for your feedback. We're glad you enjoyed the spacious room, nearby restaurant, and convenient amenities like the fridge and bathroom, as well as the quick taxi service. About the hair, note that we have personnel available 24/7 via phone or e - mail, and one call or mail would have reacted with a proper assistance. However, we are glad that you still had a nice stay with us. Kind wishes, Boban
Dear Steven, Thank you for your feedback. We're glad you enjoyed the spacious room, nearby restaurant, and convenient amenities like the fridge and bathroom, as well as the quick taxi service. About the hair, note that we have personne… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified review- A practical place to stay at near the airport. - The surrounding area is mostly beach side and you have the giant's cave behind the hotel. - They have a self check in which is convenient.
- The restaurant only opens after 5 and there is nothing else in the hotel.
Dear Sultan, Thank you for your review! We're glad you found the location convenient and enjoyed the nearby beach and Giant's Cave. We appreciate your feedback about the restaurant hours and amenities, and we'll keep it in mind as we continue to improve. We hope to welcome you again! best regards, Izzy
Dear Sultan, Thank you for your review! We're glad you found the location convenient and enjoyed the nearby beach and Giant's Cave. We appreciate your feedback about the restaurant hours and amenities, and we'll keep it in mind … Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewIt was in keflavik, close to airport. A town that was built around American army base, so not the most picturesque. The hotel has restauraunt and the town had some good places to eat.
Older hotel, shower and toilet in room, but didn't have to share which was a bonus.
Dear Aingeal, Thank you for your review! We’re glad you appreciated the convenience of our location near Keflavik airport and the privacy of having your own shower and toilet. We hope to welcome you again on your next visit! Best regards, Marija
Dear Aingeal, Thank you for your review! We’re glad you appreciated the convenience of our location near Keflavik airport and the privacy of having your own shower and toilet. We hope to welcome you again on your next visit! Best regards,… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewClose to the airport
Far from anything else, good for a layover
Thanks for your review! We’re glad the location worked well for your layover. Hope to welcome you again if you’re back in the area!
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewClose to the airport. Close to the town of Keflavik. Check in information was good.
There was no staff on site except a maintenance person. The restaurant was closed. I had a problem and I called the hotel. They told me they couldn’t help as I had booked with Booking.com. They gave me a phone number to call for Booking.com. When I called Booking.com I talked to some one in Hong Kong who told me they couldn’t help me over the phone. When I told them I was afraid to share credit card information over an insecure line agent she could not help me and hung up on me.
Thank you for your feedback. We’re glad the location and check-in information met your needs. Regarding your experience with support, we understand how frustrating it can be. Please note that while we’re always available to assist directly with issues related to your stay, the support provided by Booking.com is managed independently, and unfortunately, we don’t have control over their customer service processes. We appreciate you sharing this, and we hope your future travels go more smoothly. Kind regards, Bisera
Thank you for your feedback. We’re glad the location and check-in information met your needs. Regarding your experience with support, we understand how frustrating it can be. Please note that while we’re always available to assist directly … Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewso cozy and nice
that the sink wasn’t in the bathroom
Thank you so much for your continued trust and loyalty! We’re thrilled you find our hotel cozy and nice enough to book again. We appreciate your feedback about the sink location and will keep it in mind as we look for ways to improve. Looking forward to welcoming you back soon!
Thank you so much for your continued trust and loyalty! We’re thrilled you find our hotel cozy and nice enough to book again. We appreciate your feedback about the sink location and will keep it in mind as we look for ways to improve. Looki… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewBezkontaktní check in a check out.
Thank you for your email
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewNot applicable. There was no breakfast
We requested a room without stairs as my 87 year old mother has mobility issues. We were told that this would be possible. When we arrived we were assigned a room with stairs inside the room in order to access the bathroom as well as the door to enter and exit the room. This was a significant issue for us that was not resolved as the hotel was fully booked
Dear John, Thank you for taking the time to share your feedback. We're truly sorry to hear about the challenges you faced during your stay, especially regarding the room assignment. While we do our best to accommodate all special requests, we regret that we were unable to fulfill yours as intended due to availability constraints during a fully booked period. We hope to have the opportunity to welcome you back and provide a much more comfortable and seamless experience. Best regards, Natasha
Dear John, Thank you for taking the time to share your feedback. We're truly sorry to hear about the challenges you faced during your stay, especially regarding the room assignment. While we do our best to accommodate all special re… Show more