Reviews of Reykjavik Natura - Berjaya Iceland Hotels 4 stars

Dear Þórbergur, Thank you for sharing your experience with us. We’re happy to hear you enjoyed the rest of your stay, though we’re sorry your arrival did not feel as welcoming as it should have. Our team is proudly international and we offer service in over 10 languages, including Icelandic, to ensure guests from all over the world feel at home. We’ll also share your feedback with our front desk team, as our goal is always to provide a warm and friendly welcome from the very first moment. Best regards, Sofia - Reykjavik Natura

Dear Þórbergur, Thank you for sharing your experience with us. We’re happy to hear you enjoyed the rest of your stay, though we’re sorry your arrival did not feel as welcoming as it should have. Our team is proudly international and we off… Show more

Dear Eileen, Thank you for your feedback. We’re delighted you enjoyed our restaurant staff’s service. We’re sorry to hear your front desk experience felt less welcoming. Regarding air conditioning, hotels in Iceland typically do not have AC as our climate rarely makes it necessary to cool rooms. We also appreciate your comments on pricing, which reflect local conditions. Your feedback helps us improve, and we hope to welcome you again for a warmer experience. Best regards, Sofia - Reykjavik Natura

Dear Eileen, Thank you for your feedback. We’re delighted you enjoyed our restaurant staff’s service. We’re sorry to hear your front desk experience felt less welcoming. Regarding air conditioning, hotels in Iceland typically do not have A… Show more

Dear Pascal, Thank you for your review. We are delighted to hear that you found the room very clean and the bed comfortable, as well as having plenty of parking available on site. Regarding the price, we do our best to offer good value in line with the quality of service and facilities provided, and your comments are very helpful for us. We truly appreciate your feedback and hope to welcome you again in the future! Warm regards, Sara Front Office

Dear Pascal, Thank you for your review. We are delighted to hear that you found the room very clean and the bed comfortable, as well as having plenty of parking available on site. Regarding the price, we do our best to offer good value i… Show more

Dear Katrina, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your stay did not meet your expectations. We regret that you found the service at the front desk lacking in warmth and helpfulness — this is far from the standard we aim to provide, and your comments have been shared with the team for immediate review and training. We also appreciate your feedback regarding the room amenities, breakfast, and location. While our proximity to the airport can be convenient for many travelers, we understand that it may not suit everyone's preferences. We are actively working to improve both the functionality of in-room features and the overall guest experience. We value your honest input and are sorry we missed the mark during your visit. Should you consider giving us another chance in the future, we’d love the opportunity to provide you with a more comfortable and enjoyable stay. Warm regards, The Reykjavik Natura Team Berjaya Iceland Hotels

Dear Katrina, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your stay did not meet your expectations. We regret that you found the service at the front desk lacking in warmth and helpfulnes… Show more

Dear Vincent, Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that you enjoyed the food and that our staff made a positive impression with their attentiveness and politeness. We also appreciate your feedback regarding the bed rating, and we’ll certainly take it into consideration as we continue to improve the guest experience. It was a pleasure having you with us, and we hope to welcome you back again soon! Warm regards, Reykjavik Natura – Berjaya Iceland Hotels

Dear Vincent, Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that you enjoyed the food and that our staff made a positive impression with their attentiveness and politene… Show more

Dear Can Ali, Thank you so much for your wonderful feedback and perfect scores across the board! We're especially glad to hear that the cleanliness of the room stood out to you — we know how important that is to a comfortable stay. We truly appreciate you choosing to stay with us and hope to welcome you back again soon. Warm regards, Reykjavik Natura – Berjaya Iceland Hotels

Dear Can Ali, Thank you so much for your wonderful feedback and perfect scores across the board! We're especially glad to hear that the cleanliness of the room stood out to you — we know how important that is to a comfortable stay. We… Show more

Dear Christopher, Thank you for your kind words about our location, rooms, and decoration. We are especially happy to hear that you found our restaurant and waiter to be nice and professional, that is exactly what we strive for. I am sorry for the misunderstanding regarding tipping. In our culture tipping is not expected, but it is always appreciated when guests wish to do so. Therefore, while tips paid by card are not given directly to a single staff member, they are shared among the staff, as we believe this reflects the way we work together as a team to create a good experience for our guests. That said, we completely understand your wish to thank an individual waiter directly, if guests would like to do so, cash can always be given and handed straight to the staff member. We truly appreciate your feedback and hope to welcome you again soon! Warm regards, Sara Front Office

Dear Christopher, Thank you for your kind words about our location, rooms, and decoration. We are especially happy to hear that you found our restaurant and waiter to be nice and professional, that is exactly what we strive for. I am so… Show more

Dear Chris, Thank you for taking the time to share your feedback, and for being a returning guest over the years — we truly appreciate your loyalty. We're glad to hear you found the hotel clean and efficient during your recent stay. That said, we sincerely appreciate your honest comments regarding the condition of the rooms, lighting, and breakfast offerings. Your observations are valuable, and we fully recognize that some areas of the property are in need of refreshment. Please know that we are currently reviewing future renovation plans and improvements to enhance guest comfort and experience. Guest feedback like yours plays a key role in that process. We hope to have the opportunity to welcome you back again and provide you with an even better stay. Warm regards, Reykjavik Natura – Berjaya Iceland Hotels

Dear Chris, Thank you for taking the time to share your feedback, and for being a returning guest over the years — we truly appreciate your loyalty. We're glad to hear you found the hotel clean and efficient during your recent stay. T… Show more

Dear Sandro, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our bar and found the breakfast to your liking, and we appreciate your kind words about our staff in those areas. We’d like to clarify that our standard check-in time is from 15:00, as clearly stated on our website and all third-party booking platforms. This is also in line with the standard check-in time for most hotels across Iceland. That said, we were happy to accommodate your request for an early check-in at 14:00, one hour earlier than usual, whenever possible depending on room availability and housekeeping schedules. We're sorry to hear that your experience with our reception team did not meet your expectations. We aim to provide warm and professional service to all our guests and will certainly take your comments into account as we continue to improve. Thank you again for your review, and we hope to welcome you back in the future. Best regards, Sofia - Reykjavik Natura

Dear Sandro, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our bar and found the breakfast to your liking, and we appreciate your kind words about our staff in those areas. We’d like to clarify t… Show more

Dear Guest, Thank you so much for your review and for staying with us! We’re really glad to hear you enjoyed the meals and our kitchen team will be happy to know their work was appreciated. We hope to have the chance to welcome you back again soon! Best regards, Katarzyna, Reykjavik Natura Hotel

Dear Guest, Thank you so much for your review and for staying with us! We’re really glad to hear you enjoyed the meals and our kitchen team will be happy to know their work was appreciated. We hope to have the chance to welcome you back ag… Show more

Dear Olivia, We appreciate you sending us your feedback! We are glad to hear the that you found our rooms to be clean and comfortable. We will take note of your comments about the buffet and spa facility access. Your feedback is important for us to look for more ways to improve. We hope to welcome you again soon! Best regards, Angelica Reykjavík Natura Front Desk

Dear Olivia, We appreciate you sending us your feedback! We are glad to hear the that you found our rooms to be clean and comfortable. We will take note of your comments about the buffet and spa facility access. Your feedback is important … Show more

Dear Piangtawan, Thank you so much for your wonderful review! We're delighted to hear that Hotel Natura exceeded your expectations and that you enjoyed your stay with us. It's great to know that you found the room spacious, modern, and clean, and that our location suited your needs perfectly — especially with the convenience of parking and proximity to the domestic airport and helicopter tours. We're also happy to hear you enjoyed your dining experiences at Satt Restaurant — your kind words will be shared with our kitchen and service teams. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Reykjavík! Best regards, Sofia - Reykjavik Natura

Dear Piangtawan, Thank you so much for your wonderful review! We're delighted to hear that Hotel Natura exceeded your expectations and that you enjoyed your stay with us. It's great to know that you found the room spacious, modern… Show more