Comentários de Reykjavik Natura - Berjaya Iceland Hotels 4 estrelas

Dear António, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the mattress in your room did not meet expectations and that this impacted your comfort. During your stay, we were fully booked in the room type you had reserved, which unfortunately limited our ability to offer a room change. That said, we take your comments seriously and will review the mattress condition immediately to ensure improvements are made. We sincerely appreciate your feedback and hope to have the opportunity to provide you with a much more comfortable experience in the future., Best regards, Sofia - Reykjavik Natura

Dear António, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the mattress in your room did not meet expectations and that this impacted your comfort. During your stay, we were fully booked in the room … Mostrar mais

Dear Helder, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the comfort of the bed, your room, and the convenience of our parking facilities. We understand that the size of the hotel may feel a bit overwhelming, and we appreciate you bringing that to our attention. Regarding the spa, we do our best to clearly communicate which amenities are included during the booking process. We’re sorry for any confusion. For future stays, if the spa is not included in your package, we offer our hotel guests a special discounted rate of 3,800 ISK — a 35% discount — as a gesture of appreciation for choosing us. Your comments are valuable to us, and we hope to have the pleasure of welcoming you back soon. Warm regards, Andrea Reykjavík Natura Front Desk

Dear Helder, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the comfort of the bed, your room, and the convenience of our parking facilities. We understand that the size of the hotel may f… Mostrar mais

Dear André, Thank you for taking the time to share your feedback! We’re glad to hear that you found the bed comfortable, but we’re sorry that other aspects of your stay did not meet your expectations. Regarding the spa access, we understand that it was disappointing to discover the additional charge. While spa entry is offered at a discounted price for our guests, we do our best to communicate this at our 24/7 front desk and the spa reception downstairs. We will review our information to ensure it is as clear as possible for future guests. We also appreciate your comments about the bathroom, and we will note down your feedback as we are always looking to upgrade our facilities and identify areas for improvement. Additionally, we have shared your comments about the noise with our housekeeping team, as maintaining a quiet and relaxing atmosphere is something we strive for. Thank you for informing us about this—we will work on improving our cleaning procedures to ensure a more peaceful stay for our guests. Our goal is to provide a comfortable and enjoyable stay, and we regret that we didn’t fully meet your expectations this time. We truly appreciate your insights and hope to have the opportunity to welcome you again for a better experience. Warm regards, Sara Front Office Assistant Manager

Dear André, Thank you for taking the time to share your feedback! We’re glad to hear that you found the bed comfortable, but we’re sorry that other aspects of your stay did not meet your expectations. Regarding the spa access, we understa… Mostrar mais

Dear Thais, Thank you for providing us your review. While we are glad that you liked our location, facilities and breakfast buffet, we’re saddened to hear that your experience with us was not up to expectations. Had we known of this, we would have gladly offered un upgrade for a small charge to higher categories with spacious showers. Nevertheless, we will communicate your feedback to our management team. We would love it if you would come back to stay with us again, for a nicer experience. Best regards, Agne - Front desk agent

Dear Thais, Thank you for providing us your review. While we are glad that you liked our location, facilities and breakfast buffet, we’re saddened to hear that your experience with us was not up to expectations. Had we known of this, we wou… Mostrar mais

Dear Luis, thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our location convenient for exploring Reykjavik and accessing domestic flights and tours around Iceland. It’s wonderful to know that you appreciated our facilities and the high level of hygiene we maintain. Our team takes great pride in providing helpful and friendly service, and we’re glad that their efforts made a positive impact on your stay. Thank you once again for your kind words. We look forward to welcoming you back on your next visit to Iceland! Best regards, Katarzyna - Reykjavik Natura

Dear Luis, thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our location convenient for exploring Reykjavik and accessing domestic flights and tours around Iceland. It’… Mostrar mais

Dear Fernando, Thank you for your positive feedback! We're delighted to hear that you found our service comfortable. Your satisfaction is our priority, and we strive to create a welcoming experience for all our guests. Best regards, Reykjavik Natura

Dear Fernando, Thank you for your positive feedback! We're delighted to hear that you found our service comfortable. Your satisfaction is our priority, and we strive to create a welcoming experience for all our guests. Best regards, … Mostrar mais

Dear MBucci, Thank you for sharing your recent experience with us. We appreciate your positive feedback regarding our hotel's location and breakfast offerings. We regret to hear about the issues you encountered with the bed and shower stall. Please rest assured that we will promptly assess your room to ensure everything meets our high standards. Your feedback is valuable to us as we strive to provide exceptional experiences for all our guests. We look forward to welcoming you back for an improved stay in the near future. Warm regards, Reykjavík Natura Staff

Dear MBucci, Thank you for sharing your recent experience with us. We appreciate your positive feedback regarding our hotel's location and breakfast offerings. We regret to hear about the issues you encountered with the bed and shower… Mostrar mais

Dear Rosely, Thank you for your wonderful feedback! We're thrilled to hear that you appreciated our central location and the convenience of our free parking. It's great to know that you enjoyed our breakfast offerings as well. We're glad you found our place to be a good choice for your stay. We look forward to welcoming you back in the future! Kind regards, Hotel Reykjavík Natura

Dear Rosely, Thank you for your wonderful feedback! We're thrilled to hear that you appreciated our central location and the convenience of our free parking. It's great to know that you enjoyed our breakfast offerings as well. We… Mostrar mais