Reviews of OK Studios
Laugarvegur 74, 101 Reykjavík, Iceland
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Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewReviewed: 9 March 2023 · Stayed in March 2023
Verified reviewBeautiful and comfortable room! Middle of main Street, perfect location
Wifi was slow, wasn't more places to put our garbage we did not want to leave a mess
I'm glad to hear you found the room beautiful and comfortable in the perfect city center location. Thanks for mentioning the wifi issue and the garbage situation—it's valuable feedback. Hopefully, these aspects can be addressed for an even better experience next time. Safe travels!
I'm glad to hear you found the room beautiful and comfortable in the perfect city center location. Thanks for mentioning the wifi issue and the garbage situation—it's valuable feedback. Hopefully, these aspects can be addressed for … Show more
Reviewed: 8 March 2023 · Stayed in March 2023
Verified reviewExcellent location and large room.
Keypad system was unreliable. Initial access for the room was using access code through a restaurant then another access code for room. I had to contact the 24 hour helpline on three occasions to get access to the room which was a massive inconvenience and not a brilliant situation to be in as a lone traveller and late at night. The shower had not been cleaned at all from the previous guest. There was also no kettle available, l had to ask for one.
Thank you for sharing your experience. I'm glad you appreciated the excellent location and the size of the room. However, I'm sorry to hear about the challenges with the keypad system, cleanliness of the shower, and the missing kettle.
Thank you for sharing your experience. I'm glad you appreciated the excellent location and the size of the room. However, I'm sorry to hear about the challenges with the keypad system, cleanliness of the shower, and the missing kett… Show more
Reviewed: 5 March 2023 · Stayed in January 2023
Verified reviewThe location of this hotel was very central and you could reach the most hot spots by walking. The distance to a super market is 2 minutes which was very comfortable.
There were several things which will avoid us to book again this place. At first we noticed a lot of human hairs on 1 of our 4 blankets. Unfortunately the personnel of this hotel was already gone and we could not get a clean blanket for the 1st night. Then we had only 3 chairs on the table although it was clear that we are 4 persons according our booking. Here we could order at least for the 2nd day a 4th chair. The last thing was the room temperature - as we arrived at the hotel the temperature was already very hot (around 25 °C) and it was not able to control the temperature somehow besides the only window in the room which was a roof window. The source of the warm air was coming from the bottom and our assumption was that there are heating pipes to other rooms in this house going through the ground floor which can´t controlled from our apartment according the information of the hotel personnel. The result was a very hot temprature which was awful especially during the night. The problem with the roof window was also that the rain comes in the room when the window opens to much.
I appreciate you sharing your detailed feedback. It's great to hear the positive aspects about the central location and proximity to amenities. However, I'm sorry to learn about the issues you encountered with cleanliness, the number of chairs, and the room temperature. These are crucial aspects that can significantly impact the overall experience. Your insights will likely be valuable for the improvement of services. I
I appreciate you sharing your detailed feedback. It's great to hear the positive aspects about the central location and proximity to amenities. However, I'm sorry to learn about the issues you encountered with cleanliness, the numbe… Show more
Reviewed: 25 February 2023 · Stayed in February 2023
Verified reviewReviewed: 18 February 2023 · Stayed in February 2023
Verified reviewOn website lots of information and photos prior to making a booking. Answered my queries very quickly before booking. Booking the actual hotel was very easy and I didn’t have to pay upfront which was even better as I booked it around Christmas time. Once I played, I had some information sent to me about how to get there from the airport and time of arrival and what to expect and how to get in. They were even generous enough to offer sorting out a taxi from the airport to the hotel for us. on arrival to the hotel, it was really easy to find with the instructions and it was really nice. Welcome very homely feel soon as we arrived. No key to get in. However, everything was electronic key code which took off that pressure of potentially losing a key ! Throughout our stay, if I needed anything, they were very quick to sort us out. I’ll give us additional information. Hundred percent would recommend, and if I ever go back to Iceland, I would definitely look to see if this hotel was available again to stay.
we didn’t like about the property other than there wasn’t as many plugs as we used to.
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments - thank you very much. We are glad that you loved our accommodation, and it feels great to know that our service left a positive impression on you.
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments - thank you very much. We are glad that you loved our accommodation, and it feels great to know … Show more
Reviewed: 11 February 2023 · Stayed in February 2023
Verified reviewThis apartment is right in the centre of the town so easy accessible for town and all day trips out into Iceland.
Nothing
It’s lovely to hear your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
Reviewed: 30 January 2023 · Stayed in January 2023
Verified reviewThe apartment was really central and had good facilities. The kitchen was helpful for us to save money on eating out, the shower was nice and the bed was really comfortable. Response times over message were also very fast.
It was a bit confusing trying to find our room at first, the instructions mentioned a lift but the door we went through had no lift. Equally there was no mention of "ok studios" all the signage was for hotel vera which confused us. The room also looked completely different to the ones shown in the photographs, it was still a really nice room but the photos may need updating on the listing. Our front door also whistled when it was shut, which was very annoying when trying to sleep, so we had to leave the door slightly ajar.
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconvenience that you experienced during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconvenience that you experienced during your stay. Your feedback is extremely valuable to us, as we strive to improve wi… Show more
Reviewed: 25 January 2023 · Stayed in January 2023
Verified reviewThe location was amazing very close to everything you might need. Also very clean and welcoming.
It’s lovely to hear your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
Reviewed: 25 January 2023 · Stayed in December 2022
Verified reviewPerfect location! It was centre to everything: shops, bars, restaurants, travel limks nearby, tour pick ups nearby, sea front nearby. Luxury bed, modern room. comfortable, warm and cozy. Would love to stay again!
Couldn't arrange an early check in or put luggage anywhere. We had to wait to get rid of cases.
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Unfortunately, early check-in is subject to availability.
Reviewed: 24 January 2023 · Stayed in January 2023
Verified reviewThe hotel room and the location.
Nothing except for the name of ok studios became hotel vera which is a small issue.
Thank you for giving us a perfect rating and I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.
Reviewed: 20 January 2023 · Stayed in January 2023
Verified reviewReviewed: 20 January 2023 · Stayed in January 2023
Verified reviewClean, large and comfortable
Broken lock on patio door. Door remained unlocked for all our stay. Told not to worry 'Reykjavik is safe'. Of course it is until it isnt.....
Thank you for pointing out the different ways to improve our service in the future. I want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team. The lock for the patio door has been fixed.
Thank you for pointing out the different ways to improve our service in the future. I want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team. The lock for the patio door has b… Show more
Reviewed: 16 January 2023 · Stayed in January 2023
Verified reviewReviewed: 11 January 2023 · Stayed in January 2023
Verified reviewReviewed: 10 January 2023 · Stayed in December 2022
Verified reviewReviewed: 9 January 2023 · Stayed in November 2022
Verified reviewReviewed: 6 January 2023 · Stayed in January 2023
Verified reviewSuper kind support and very quick response to all of our questions. Very clean and beautiful room with all kind of kitchen stuff we need for cooking. Big enough for me and my two teen boys. We absolutely loved it.
Thank you for your positive feedback! It's great to hear that you experienced super kind support and received quick responses to your questions. I'm also delighted to know that the room was very clean, beautiful, and well-equipped with everything you needed for cooking. It's wonderful that the space was big enough for you and your two teen boys, and I'm thrilled that you absolutely loved your stay.
Thank you for your positive feedback! It's great to hear that you experienced super kind support and received quick responses to your questions. I'm also delighted to know that the room was very clean, beautiful, and well-equipped … Show more
Reviewed: 6 January 2023 · Stayed in January 2023
Verified reviewlocation was nice. everything was near by
the services, room was not clean, toaster was not there , the bed sheets were dirty , comforters were smelly. inspite of putting the tag to clean the room, it was not clean. we were just given the towels.
Thank you for sharing your feedback, and I'm sorry to hear about the cleanliness issues you encountered during your stay. It's important that your accommodations meet your expectations, and I apologize for any inconvenience caused. I recommend bringing these concerns to the attention of the property management or owner. They should be made aware of the shortcomings in cleaning and amenities to address them promptly and ensure a more comfortable experience for future guests.
Thank you for sharing your feedback, and I'm sorry to hear about the cleanliness issues you encountered during your stay. It's important that your accommodations meet your expectations, and I apologize for any inconvenience caused. … Show more
Reviewed: 5 January 2023 · Stayed in January 2023
Verified reviewI booked this stay at OK because I enjoyed my short stay there 5 years ago. It was just as good this time around. Location is fantastic, check-in process is easy if you follow the instructions (although the keypads are a bit fussy). Room was clean and had shampoo/conditioner/body wash in shower. Kitchen had a toaster, kettle, nespresso and plenty of dishes, pots/pans, and utensils.
Nothing I disliked, but just a few things that could make it more comfortable/easier to navigate: - there was no dish soap in the kitchen (we bought some and left ours there) - no pantry items: would be nice to have salt/spices/oil for cooking…nothing crazy, just a few staples that a person wouldn’t reasonably be able to use all of if they bought their own - a few more hooks in the bathroom would be helpful for hanging up towels - pillows were okay but really flat.. it would be nice to have 2 pillows per person
Thank you for sharing your feedback about your stay! It's wonderful to hear that your experience was just as good as your previous visit, and the fantastic location, along with the easy check-in process, added to your positive impression. I'm glad to know the room was clean and well-equipped. Your suggestions for improvement are valuable, and I appreciate your insights. It's great that you provided dish soap and left it for future guests. Adding pantry items and a few more hooks in the bathroom are thoughtful suggestions that can enhance the overall guest experience. Additionally, noting the preference for two pillows per person is helpful feedback.
Thank you for sharing your feedback about your stay! It's wonderful to hear that your experience was just as good as your previous visit, and the fantastic location, along with the easy check-in process, added to your positive impressio… Show more
Reviewed: 2 January 2023 · Stayed in November 2022
Verified reviewReviewed: 31 December 2022 · Stayed in December 2022
Verified reviewthere was confusion with the room number and we ended up knocking on a door which they said was ours but there were people in it and then on the last night there was a couple standing outside our room trying to get in as they had been given the wrong room for there stay
Thank you for sharing your insights with us. It’s hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. Unfortunately, there was some system error on our end. We are working to fix it so that an incident like this never happens again.
Thank you for sharing your insights with us. It’s hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. Unfortunately, there was some system error on our en… Show more
Reviewed: 23 December 2022 · Stayed in December 2022
Verified reviewReviewed: 20 December 2022 · Stayed in December 2022
Verified reviewthe layout and amenities were excellent
unable to check in early
Thank you for taking the time to give us your valuable feedback. We allow early check-in if there was no check out on the day of your arrival.
Reviewed: 19 December 2022 · Stayed in December 2022
Verified reviewlocation was very good the room was nice and warm enough
I don’t think the water was clean. It smelled like onions or something and we were disgusted by it. Also very small kitchen supplies not practical for 3 persons
I apologize for any inconvenience this has caused you and sincerely appreciate you taking the time to offer helpful suggestions. The source of the smell is sulphur dioxide, and even though sulphurous gas is considered toxic, the water is not.
I apologize for any inconvenience this has caused you and sincerely appreciate you taking the time to offer helpful suggestions. The source of the smell is sulphur dioxide, and even though sulphurous gas is considered toxic, the water is … Show more