Reviews of The Bank Sleeping Guesthouse
20 Hafnarbraut, 740 Neskaupstaður, Iceland
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe property looked rather nice and it was very cozy, yet stylish. The kitchen was huge and had loads of free food to use. The owner also kept messaging us with updates about activities happening, e.g. the whales sightings in the harbour.
The front doors were not locking properly
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe kitchen!
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGood location, great shared kitchen and clean
Thank you Hannah 🥰
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewWonderful place to stay one night😄
Thank you 🙏 I hope that you will come back later 🥰
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewGreat kitchen facilities and the comfiest beds we have had on our trip.
No window to open in room 1 but the owner is working on that.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewSmall guesthouse in middle of this small town. Comfortable beds and room. Cosy bohemic atmosphere in the lobby with board games, books and puzzles.
There is no staff, only code for the room. It's and old bank and the transformation is not quite finished. Plastic chairs and matching tables does not fit with the first impression.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewOwner was super friendly, informative and kept you updated with any local events in the days leading up to your stay
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThe staff is super-helpful. They have informed us prior to our arrival there are the whales just nearby and sent us some info where to find it. The cleaning lady was absolute treasure, she was super-advising where to go and what to see. The guesthouse has really great and extremelly well-equipped kitchen. Be prepared, that the courtyard/garden is real mess yet:-)
The only two things: 1. the room for 5 is really small with almost no possibility to get there fresh air 2. In the small room it was very difficult to get to the bed down.
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewThis is a relatively new establishment; a former bank being converted to a guesthouse. Great walking area, a short distance to Easter Cave for a rock climbing and ocean view experience, and dock fishing possible. The host is very helpful even providing fishing poles. 😁
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewVery clean and quiet
Nothing
Reviewed: 1 February 2025 · Stayed in February 2025
Verified reviewWe enjoyed the shared facilities of the guesthouse. Location in town was excellent and walking distance from a gas station store and the hildibrand restaurant.
It's a lot of beds in the room.
Reviewed: 18 November 2024 · Stayed in November 2024
Verified reviewReviewed: 11 October 2024 · Stayed in August 2024
Verified reviewReviewed: 2 October 2024 · Stayed in October 2024
Verified reviewReally comfy beds and duvets! The location was good and easy to find. Lounge room super cozy and nice.
The check in was awful because there was already a man in our room. Turned out there was a double booking and the owner did not answer to our calls. Luckily her employee answers us and soon the owener called us. We were given a bigger room which was nice, but it was not nice thing after a long day. Also the main door could not be locked from inside, which was not nice. Two toilets/bathrooms is not enough for this many people. The kitchen was dirty, especially the microwave. Also there was not oven, which was a dissapointment. Also the recycling was not the Icelandic standard.
Dear Emilia, thank you for your comments. We are a small guesthouse, and we are not with a employees working all day and answering phone 24/7. Once again we are very sorry for this mistake, we are just human and we all can make a mistake. There was a last minute booking and something did not work at booking because we did not see it so when the other one called I did think that it was you. But from here we will not do this without confirmation about the booking number. But as soon as we knew we offered you a much bigger room for no extra fee. And about the calls, you called at 21:28 the first call, one of the owner did answer within 5 minutes and I did leave a meeting I was at to call you at 21:36. It is not a long time to wait for a call. And I want also to tell you that the main door is locked from the inside. You are the first one that can not lock it. If you have called we could have helped you if you do not know how to close the door. We have 2 showers today, we are a new guesthouse and we are changing the house from a bank to a guesthouse and every year we are trying to do better, we will add more showers, but over the wintertime it is enough. When you stayed at our guesthouse, the total number of guest that night was 5 people. And 2 showers are more than enough for 5 people. We are 6 people in my family and we have 1 shower and that is noproblem. Regarding the kitchen, we clean it in the morning after check-out, from that time until you came at 21:30 other people have used it so we can not have the kitchen clean 24/7, but it is cleaned every day. We have well equipment kitchen, and we get normally high recommended for that so this is a surprise. And regarding the recycling we are always improving but we have not staff all day to take care of that, but we have 4 box to sort the trash and our guest are not all very active, and we try when we clean to sort out of the box when we go with the trash to the recycling station. It is hard to have not possibility to fix things, if something is wrong then I have people in Neskaupstadur to come and fix it even we are not with a staff at our guesthouse except for the cleaning people. But I promise you that we are always trying to do better. I hope that you will come sometimes later so we can show you how cozy and nice it is to be at our guesthouse. Please let me know if you come again and we will do something extra for you. Kind regards from The Bank Sleeping Guesthouse
Dear Emilia, thank you for your comments. We are a small guesthouse, and we are not with a employees working all day and answering phone 24/7. Once again we are very sorry for this mistake, we are just human and we all can make a mista… Show more
Reviewed: 26 August 2024 · Stayed in August 2024
Verified reviewReviewed: 18 August 2024 · Stayed in July 2024
Verified reviewReviewed: 13 August 2024 · Stayed in August 2024
Verified reviewReviewed: 11 August 2024 · Stayed in July 2024
Verified reviewEverything
Reviewed: 11 August 2024 · Stayed in August 2024
Verified reviewReviewed: 9 August 2024 · Stayed in August 2024
Verified reviewReviewed: 6 August 2024 · Stayed in August 2024
Verified review