Opiniones del 7Rooms - Lecce Selection

Dear Viviana We are sorry to read your review and to hear about your disappointment with your stay. However, we would like to clarify — for the benefit of those reading — that from the very beginning we made ourselves fully available to resolve any issues you reported. Unfortunately, we were not given any real opportunity to intervene, as you chose to leave the property after the first night, regardless of any possible solutions we could have offered. As for breakfast, we were informed by the staff at the partner café that you arrived very close to lunchtime, when the selection is inevitably more limited. We were also told that, despite your rather impolite tone, the service was provided with courtesy and professionalism. That said, we always welcome guest feedback in a constructive spirit and see it as an opportunity to improve. In fact, we have already taken steps to make the sofa beds more comfortable by adding high quality toppers. We hope that in the future you will have more satisfying experiences that better match your expectations. Best regards, Lecce Selection Team

Dear Viviana We are sorry to read your review and to hear about your disappointment with your stay. However, we would like to clarify — for the benefit of those reading — that from the very beginning we made ourselves fully available to res… Mostrar más

Buenos días amable Jorge Alejandro Gracias por su comentario y por compartir su experiencia. Nos complace que haya elegido nuestro alojamiento, situado a poca distancia de la estación y en una ubicación estratégica para visitar la ciudad, rodeado de restaurantes, tiendas y principales atracciones. En cuanto a las zonas comunes, entendemos que la estética puede no satisfacer las expectativas de todos. Se trata de un edificio de época, en el que la gestión de las zonas comunes es compartida con otros condominios y está sujeta a restricciones de condominio. Sin embargo, esto no afecta a la calidad y el confort de nuestras habitaciones, que son exactamente como se muestra en las fotos: bien mantenido, limpio y equipado con todas las instalaciones necesarias para una estancia agradable. Siempre estamos disponibles para proporcionar toda la información necesaria a nuestros huéspedes para que puedan tomar una decisión informada. Esperamos volver a darle la bienvenida en el futuro!

Buenos días amable Jorge Alejandro Gracias por su comentario y por compartir su experiencia. Nos complace que haya elegido nuestro alojamiento, situado a poca distancia de la estación y en una ubicación estratégica para visitar la ciudad,… Mostrar más

Dear guest, We’re glad to hear that the location was convenient for visiting the city center and that the accommodation met your expectations. Upon arrival, due to the weather conditions, we agreed together to leave the luggage first in order to avoid any inconvenience in the rain. Our check-in and garage access system is designed primarily to ensure safety and order. Moreover, at check-out, we were happy to let you keep the car in the garage beyond the scheduled time to make things easier for you. We hope to welcome you again soon—hopefully on a sunny day! ☀️

Dear guest, We’re glad to hear that the location was convenient for visiting the city center and that the accommodation met your expectations. Upon arrival, due to the weather conditions, we agreed together to leave the luggage first in ord… Mostrar más