Reviews of Civico 5 Florence - Silenzioso appartamento nel cuore di Firenze San Lorenzo
5 Via Sant'Antonino, Santa Maria Novella, 50123 Florence, Italy

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReally good location.
Dear Na thank you for your rewiev 😃
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewCivico was centrally situated and close to the station for onward transfers.
Dear Bruce thank you for your rewiev and thanks for highlighting this aspect of the apartament Regards Paola Civico 5 Florence
Reviewed: 27 July 2025 · Stayed in May 2025
Verified reviewVery good location, close to the main railway station and city center. Multiple cafes, bars and restaurants in the neighbourhood. Despite its central location, the apartment is very quiet. It is spacious, clean and well equipped.
It would be better if self-check in would be possible. Sometimes it is difficult to predict what time you will arrive and someone may have to wait for you or vice versa.
Thank you for your rewiev and beautiful words, it is possible check in self service or in presence,since your arrived very early in the morning you did not use the self service check in because I was there weating for you and you left your luggage weating for the appartament to be ready,but as you can see from other reviews there is the possibility,and it is very simple. Paola Civico 5 Florence
Thank you for your rewiev and beautiful words, it is possible check in self service or in presence,since your arrived very early in the morning you did not use the self service check in because I was there weating for you and you left your … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewFantastic place to stay! Near the train station but also near the Mercado and the main attractions in Florence. We were very well received by the host and had no issues during our stay. We would definitely stay there again!
Thank you Tiago for your rewiev,it was a pleasure 🙏 Paola
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewClean cozy and well prepared!
It was all good
Thank you Peter for your rewiev Paola Civico 5 Florence
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe location was great and the host super helpful. It was quite exceptional in that she provided a lot of basic cooking necessities and a welcome basket of goodies.
Can’t think of anything
Dear Linda thank you for your rewiev,it was a pleasure for me meet you 😊
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewAbsolutely the most stunning apartment in the most fabulous and perfect location in Florence. Was beyond our expectations and more lovely than the photos! The cleanest apartment with the most lovely host. We could not be more grateful to Paola for her warmth and kindness and for welcoming us into her stunning apartment. Its high ceilings are so inviting, the bathroom lovely, the outdoor terrace lovely, and the apartment just perfect!
Nothing because it was perfect!
Dear Eva,thank you so much for your rewiev and for your kind words It was a pleasure to meet you You are always welcome 🙏 ❤️ Paola
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewEntire process was smooth and host was lovely and always ready to answer our questions. The place was spacious and well located, clean and had everything we needed! Was a great stay
Nothing!
Dear Gemma, Thank you for your review 🙏🏻
Reviewed: 20 June 2025 · Stayed in May 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewA very well equipped apartment in an excellent location, close to the railway station and in a great area. An excellent host who really cared about making our stay enjoyable and comfortable.
Not much!
Dear Patrick, thank you for your beautiful Review 🙏🏻 Paola
Reviewed: 8 June 2025 · Stayed in May 2025
Verified reviewWe recently had the pleasure of staying at Civico 5 in Florence, and we couldn't be more impressed. From the moment we arrived, everything exceeded our expectations. The Apartment was spotless, beautifully furnished, and equipped with everything we needed for a comfortable stay. The location was perfect, close to the train station, restaurants and city center. What really stood out was the hospitality of the owner Friendly/professional/helpful, going above and beyond to ensure we had a great stay, They responded quickly to any questions. Overall, we highly recommend Civico 5 to anyone looking for a relaxing and convenient place to stay in Florence. We would definitely return in the future. 5 Stars from us
Dear Christopher, thank you for your beautiful review 🙏🏻 I Hope see you soon,you are Always welcome Paola Civico 5 Florence
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewExcellent location for station and all of central Florence. Very pleasant and efficient hostess - Paola. Although central - very peaceful.
No complaints
Thank you Trevor for your review It was a pleasure meeting and having you as guests Paola Civico 5 Florence
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewGreat location and very clean.
Thank you Jessica for your review 🙏🏻
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewPicture this… staying in a lovely property that is 10mins walk or less to - Railway Station, dozens of restaurants and takeaways, Mercator Markets, old city major sights and land marks and everything you would want in Florence! Now include a less than 5mins walk to mini marts and supermarkets, laundrette, breakfast cafes and shopping - perfect! Our host, Paula, was fantastic and accomodating to our requests and the clean modern apartment was so convenient to access for international travellers with large luggage. A true Gem of a spot and our standout across 5 weeks of Europe travel! 100% would return when coming to Florence.
Seriously - Nothing
Dear Steve thank you for your beautiful review and for appreciating my commitment.It was a pleasure having you as guests and meeting you we are Always welcome Soon Paola civico 5 Florence
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewRight in the center. The host was amazing, so helpful and accommodating!! She left us some goodies for breakfast !! House was spotless clean!!! Had a small balcony to enjoy some fresh air.
Thank you For your review 🙏 It was a pleasure having you as guests and meeting you Paola civico 5 Florence
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewLocation is very close to all major points including the main squares and the station. The house is very private and is complete with all amenities. Paola is also very responsive and accommodating. Free food and drinks were also left for us to consume. :)
None
Thank you For your review,It was a pleasure meeting and having you as guests 😊🙏
Reviewed: 20 April 2025 · Stayed in January 2025
Verified reviewThe host showed great hospitality—she was very kind and welcoming. Whenever I had questions, she replied patiently and in a friendly manner. She even prepared some food, including yogurt, snacks, and other treats, which was such a lovely surprise! The room was very spacious. The living room had a dining table and a sofa. On the first day, we were able to relax there for a bit before heading out for dinner, which was just what we needed after a long journey. The heating was also much appreciated, especially during the cold winter weather. The location is super convenient—just a few minutes’ walk from the train station.
The mattress was a bit soft, so movements could slightly affect the other person, but overall, the stay was very comfortable and enjoyable!
Thank you for your review 🙏☺️
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewThe unit is absolutely fantastic with great location with most tourist attractions at walkable distances including the train station. The unit in itself is big, spacious and both beds are very comfortable. Paola had left so many little things in the unit to make our life comfortable and she also was there early to take in our bags and put them inside when the cleaning was complete.
Thank you For your review 🙏 It was a pleasure having you as guests 😊
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewWonderful host. Kept in touch to see how I was doing and give me information. The apartment was equipped with everything you need and more. It was spotless and modern. Lovely fluffy white towels. Beautiful bathroom. Nice otsde space. Great location, 5 mins to trains and buses, 8 mins to duomo. Great value.
Thank you Wendy for you review It was a pleasure meet you and having you as guest,you are Always welcome!Soon Paola 😊💞
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewQuiet. Well appointed. Okay for 2 people. Needs more plates and things for more people. Comfortable. Hostess was very nice and helpful.
Thank you can for your review 🙏
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewGreat location and Paola was the perfect host. The apartment was spacious, clean and well equipped.
Thank you for your review 🙏 best regrads to you and your beautiful family Paola