Hodnocení – Hotel Alan 3 hvězdiček

Dear guest, We thank you for sharing your opinion, although we regret to read such a harsh comment, especially in light of the fact that upon your arrival we prepared to welcome you with a small welcome gift, trying to make you feel comfortable while waiting, ten minutes. We are aware that we are not a five-star hotel, nor do we present ourselves as such. However, we strive every day to offer a welcoming, clean and functional environment with good value for money. The definition of "hostel" seems to us reductive and not in line with what we offer, as confirmed by many other guests satisfied with our service. We are also surprised by your observation about the bathroom, which has recently been serviced by qualified professionals. If something did not turn out to his liking, we would have expected an alert during the stay, so that we could intervene promptly. Finally, we regret to learn only now of an alleged presence of cobwebs, element that does not reflect absolutely our standards of cleaning. Each room is carefully inspected before the arrival of a new guest. We accept constructive criticism, but we also believe it is right to defend our work from overly harsh judgments. We still welcome your feedback as an opportunity to improve ourselves, but we feel it is our duty to firmly defend the dignity of our work and the commitment that we put every day to ensure a pleasant stay for our guests. Best regards, Team Hotel Alan.

Dear guest, We thank you for sharing your opinion, although we regret to read such a harsh comment, especially in light of the fact that upon your arrival we prepared to welcome you with a small welcome gift, trying to make you feel comfort… Zobrazit více