The staff were very helpful. The location was great, easy walk to everywhere.

Stayed in August 2025

The hotel can help to leave my luggages for two days.

Stayed in July 2025

I find the price a bit expensive but it is the average cost in Florence in summer unfortunately and nothing to do with the hotel.

The hotel has an excellent location, it is clean, the room is spacious with everything you need and the staff is super welcoming, available and helpful. I would recommend it to people coming to Firenze. Within this price category, it is probably among the best hotels in town.

Stayed in August 2025

Perfect location, near the train station but quiet. Great AC. Extremely helpful and accommodating host. Room was larger than I expected actually, great deal for this price point. If its available, book!

Stayed in June 2025

Great staff. Great breakfast. Best pistachio croissant!

Stayed in August 2025

The only challenge was the hot water. A sign in the bathroom gives you a heads up that hot water is very limited and once you run out it takes approximately 30 minutes to get more. That can be tricky when you have 3 people in need of showers after a long day of sightseeing.

The location is absolutely fantastic! Close enough to the shops, restaurants, etc but on a relatively quite street just outside the main town center. Easy access from the train station - just a short 5 minute walk. Checking in was so easy and Paola and Roberto were so nice and accommodating. The room was clean and nicely decorated. Beds were comfortable. Shower was bigger than others we experienced during our stay in Italy. Room in comparable in size to many hotels in Italy.

Stayed in July 2025

It's very close to the city centre. It's clean and very comfy. The host was brilliant. Would stay again

Stayed in July 2025

Not too much space where to unpack; the in-room fridge is not cooling efficiently.

The location is the best. The reception was exceptional, they helped us to get our luggage upstairs as we arrived. Also we needed to exchange our luggage as we were staying there and the hosts kindly disposed the one we did not need anymore. Generally very helpful staff - allowed us to hang out at the lobby after check out, let us weigh our luggage and leave it safely while we explored the city. Coffee, tea, water available free of charge. Many good things

Stayed in July 2025

Perfect location and very comfortable to sleep. But besides the bed, limited space and furniture to enable staying longer periods indoors to read or do a little bit of work. I was there for a conference and spent most of the time outside (weather was very nice. neither rain nor too excessive heat) so this was not really an issue in my case.

Very friendly owner, centrally located yet very quiet as room was facing into a courtyard. High ceilings. simple yet comfortable accomodation.

Stayed in July 2025

Nothing!

I would highly recommend Hotel Bencidormi for your stay in Florence! Roberto went out of his way upon my arrival, carrying my case for me and trying to help me find my laptop that I lost on my journey here! The room was very clean and all facilities excellent, with a fridge, microwave and coffee pods/machine to enjoy with some biscuits supplied. Air conditioning was also much appreciated in the Italian heat! The location is excellent, a short walk to all attractions, around the corner from a big supermarket and only a 2 minute walk to the train station. It was very quiet and peaceful, once you close the front door all the hustle and bustle from outside. A perfect relaxing stay in the heart of Florence!

Stayed in July 2025

The guests in the room above us were quite noisy as bd the sound carried.

Our only stay in Italy without breakfast but that gave us a chance to go out to experience what the Italians do. Very convenient to everything.

Stayed in June 2025

Easy access to the train station and town centre, markets and cathedral.

Stayed in June 2025

The location was excellent and the room was lovely. Roberto and the team were very helpful and friendly. Would highly recommend Hotel Bencidormi when staying in Florence.

Stayed in June 2025

Nothing. Offered us everything we need

Spacious room, fantastic host

Stayed in June 2025

Gorgeous little hotel super close to Firenze SMN station. Very helpful staff who carried our bags up and down the one flight of stairs during our stay. The room was nice and quiet and very comfortable. I would happily stay here again when visiting Florence.

Stayed in June 2025

View from the room

Everything - The room was a tight squeeze but worked fine for my wife and myself and the host was very informative/ helpful. Location was perfect, walking distance to everything in the city. Very close to the tram stop for connection to the airport.

Stayed in May 2025

Spotlessly clean, very well-located, extremely nice staff. Roberto is an excellent host, lovely to talk to and very helpful. The accommodation is simple but comfortable - fantastic value for money and very easy to walk to the station, tram stop for the airport, and all the main attractions of the city.

Stayed in June 2025

Friendly staff Good facilities Clean Close proximity to the train station Close proximity to attractions

Stayed in June 2025

Really clean in a good location near the train station

Stayed in June 2025

It all was amazing

Roberto was amazing and really took care of us. He helped us understand Italian and Florence history and what to do and not to do (like getting tickets at Tabachi for the subway to the airport). It was in an amazing location also.

Stayed in June 2025

The owner was very kind and helpful. The location is perfect – close to the historical center, the train station, tram stops, and everything you might need. The rooms were clean and tidied up every day, which we really appreciated. There was also free coffee, tea, and similar amenities – a very nice touch.

Stayed in May 2025

Lovely host and ideally located property

Stayed in May 2025

Very confortable small hotel. Very close (walking distance) from train station. You're in the city center so all the main touristic spots are easily reachable. Very helpful staff who provided me a lot of good advice for my stay in florence. My room (single) not so big but well equipped. I was travelling lite (just with a small bag) so I had no problems to place it in the room It could be an issue in case you travel with big suitcase

Stayed in May 2025

Very friendly owner and great location

Stayed in May 2025