7.4

Reviews of GH Hotel Fratazza 3 stars

via Passo Rolle n 2, 38054 San Martino di Castrozza, Italy

  • Mara

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    The landscape outside the window, from the bed. The convenience of the place, given the location.

    The food was in the right amount, but it was average, like eating at home with an average-skilled mother as a cook.

  • 7.0 Good
    Jitender

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review
  • Jenifer

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review

    Nice and friendly staff willing to help.

    Road noise at night.

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  • Federico

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review
  • 7.0 Good
    Philip

    Reviewed: 7 August 2025 · Stayed in August 2025

    Verified review

    helpful and friendly reception

  • Gianluca

    Reviewed: 23 July 2025 · Stayed in July 2025

    Verified review
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  • Ana

    Reviewed: 21 July 2025 · Stayed in July 2025

    Verified review
  • Harold

    Reviewed: 17 July 2025 · Stayed in July 2025

    Verified review

    Close to the city center

    Nothing

  • Connors

    Reviewed: 17 July 2025 · Stayed in July 2025

    Verified review
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  • Stirbu

    Reviewed: 15 July 2025 · Stayed in July 2025

    Verified review

    What I liked about the property was that everything was very clean and well-maintained, which made our stay comfortable. The facilities were modern and in good condition — we especially appreciated the attention to detail in the common areas and the overall atmosphere of the hotel. The breakfast was also very good, with a nice variety of fresh options, both sweet and savory, and the staff at breakfast were friendly and efficient. It was a pleasant way to start the day.

    We booked a room for three people — we are the parents of an 8-year-old boy — so I reserved a room with a double bed, assuming an extra bed would be provided for our son, as he was included in the reservation. To my surprise, we only received a room with one double bed and no extra bed. Needless to say, it was a very crowded night for the three of us in one bed. This is the first time something like this has happened. We always book a double bed, and in our experience, an extra bed for our child is usually included without needing to request it separately. We also asked to reserve a table for dinner, but the restaurant was fully booked that evening, which is understandable. However, when I tried to reserve a table for the next evening, I was first told it was already booked, and then told, “We’ll see tomorrow,” which didn’t feel very reassuring. Overall, I’m not sure how I feel about this experience. We were a group of 13 people staying at the hotel, and I expected things to be handled a bit more smoothly.

    Property response:

    Dear Guest Thank you for choosing our hotel, If you had expressed your concerns about the accommodation at the reception, the staff would have offered you a viable alternative or tried to solve any problems in order to make your stay as pleasant as possible. Best Regards Customer Service

    Dear Guest Thank you for choosing our hotel, If you had expressed your concerns about the accommodation at the reception, the staff would have offered you a viable alternative or tried to solve any problems in order to make your stay as ple… Show more

    GH Hotel Fratazza
    8 August 2025
  • John

    Reviewed: 6 July 2025 · Stayed in July 2025

    Verified review
  • Vilius

    Reviewed: 3 July 2025 · Stayed in June 2025

    Verified review
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  • Maciej

    Reviewed: 3 February 2025 · Stayed in January 2025

    Verified review

    location close to the skilift, good heating, social room available, free parking, free ski bus stop near by, close to the main road

    no footpath to ski lift, small room, I was watched during the beakfast if I am not taking food outside, lift in the hotel was out of order, expensive double room (180 EUR) for one night from Sat to Sunday, poor playground for kids

    Property response:

    Dear Guest, Thank you for choosing our hotel and we are delighted that you had a pleasant stay. We look forward to having you among our guests again on a future occasion. Best regards. Customer Service

    GH Hotel Fratazza
    7 February 2025
  • Laura

    Reviewed: 13 January 2025 · Stayed in January 2025

    Verified review

    Continental style breakfast was good.

    Property response:

    Dear Guest Thank you so much for sharing your experience and for the kind words about our restaurant! We are thrilled that you enjoyed the quality of the dishes and the service we strive to provide with great dedication. It’s always a pleasure to know that our guests have had a pleasant and satisfying stay. Your feedback is a great motivation for our entire team, who work hard every day to ensure the utmost comfort and an unforgettable culinary experience. We hope to welcome you back for another stay filled with great food! Looking forward to seeing you again and thanks once again for your review! Best regards Customer Service

    Dear Guest Thank you so much for sharing your experience and for the kind words about our restaurant! We are thrilled that you enjoyed the quality of the dishes and the service we strive to provide with great dedication. It’s always a pleas… Show more

    GH Hotel Fratazza
    7 February 2025
  • Karen

    Reviewed: 30 December 2024 · Stayed in December 2024

    Verified review

    Great location for ski. Small friendly hotel

    Breakfast was minimal, no vegetables, no eggs and limited choice of food.

    Property response:

    Dear Guest, Thank you for choosing our hotel. We look forward to having you among our guests again on a future occasion. Best regards. Customer Service

    GH Hotel Fratazza
    31 December 2024
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  • Chloe

    Reviewed: 4 September 2024 · Stayed in September 2024

    Verified review
    Property response:

    Dear Guest, Thank you for choosing our hotel and we are delighted that you had a pleasant stay. We look forward to having you among our guests again on a future occasion. Best regards. Customer Service

    GH Hotel Fratazza
    6 September 2024
  • 7.0 Good
    Buraacek

    Reviewed: 22 August 2024 · Stayed in July 2024

    Verified review

    The accomodation was fine, clean room

    Room was quite small and pillows really uncofortable. Really poor breakfast experience with very limited offer (no vegetables), wifi was unusable, even their tv did not work most of the time since it had poor signal

    Property response:

    Dear Guest, Thank you for choosing our hotel and we are delighted that you had a pleasant stay. We look forward to having you among our guests again on a future occasion. Best regards. Customer Service

    GH Hotel Fratazza
    23 August 2024
  • Nicolette

    Reviewed: 12 July 2024 · Stayed in July 2024

    Verified review

    Breakfast was good and we could leave some luggage, unattended, as we were doing the Palaronda trek.

    We arrived and wanted dinner but restaurant was already fully booked. Surely hotel guests should have first option to decline? An email to ask before arrival would have done the trick.

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  • Xiaodong

    Reviewed: 10 July 2024 · Stayed in June 2024

    Verified review

    It is outside of a small town and parking is free. The beds are comfortable. We liked the breakfast . Very good value!

    The room is small and a bit crowded for 3 people

  • Istvan

    Reviewed: 10 July 2024 · Stayed in July 2024

    Verified review
  • Ahmad

    Reviewed: 8 April 2024 · Stayed in March 2024

    Verified review
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  • Ivo

    Reviewed: 12 March 2024 · Stayed in March 2024

    Verified review

    Good breakfest

    Bad weather, few restaurants.

    Property response:

    Dear Guest, Thank you for choosing our hotel and we are delighted that you had a pleasant stay. We look forward to having you among our guests again on a future occasion. Best regards. Customer Service

    GH Hotel Fratazza
    19 March 2024
  • Miroslav

    Reviewed: 19 February 2024 · Stayed in February 2024

    Verified review

    Within 5 minute walk of Tognola cable car.

    Dinner at 7:30 pm, too late for small kids. Juice machine not available for dinner. Waiters don't take away forks after salad at dinner, you're supposed to use them both for salad and "First Course". Pillows hard and uncomfortable.

    Property response:

    Dear Guest, Thank you for choosing our hotel. We look forward to having you among our guests again on a future occasion. Best regards. Customer Service

    GH Hotel Fratazza
    19 February 2024
  • Andrew

    Reviewed: 13 February 2024 · Stayed in January 2024

    Verified review

    I've stayed in this hotel before and used the Garibaldi chain quite often. The menu is rather formulaic, but you do know what is coming

    There isn't really a footpath/sidewalk to the nearest lift (only a few hundred metres away) but this really is being too picky

    Property response:

    Dear Guest, Thank you for choosing our hotel and we are delighted that you had a pleasant stay. We look forward to having you among our guests again on a future occasion. Best regards. Customer Service

    GH Hotel Fratazza
    13 February 2024
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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