Reviews of Albergo Serena 3 stars

It does perfectly the job and beyond

The hotel failed to provide basic services (there was no running water during my stay). Due to this, I had to leave the hotel early. Booking.com confirmed my early departure approval, but the hotel refused to process the refund and falsely reported that I left without justification.ı will go to EU consumer protection law since hotel failed to provide essential service

Great location. Easy drive to beach or less than an hour to Pisa. Quiet modest accommodation. Good breakfast.

Floor was a bit messy between bathroom and bedroom. A little extra tlc.would make the accommodation and outside space even better. It's basic but clean and usable, the views and locations and staff make it a relaxed place to be.

Personale efficiente

Great location, lovely room with balcony and view, staff were friendly and helpful.

Nothing it was fabulous.

Without doubt the best value for money in a very long time. Parking is fine, welcome is warm, clean, chilled, people come with their own aperitif and sit in the grounds, breakfast is Excellent. It’s how things should be

Couldn’t find the pepper at breakfast

The gentleman at the reception was very helpful Good breakfast Serena location Beautiful panorama

I highly recommend Albergo Serena in Lerici, Italy. The room was nice and clean, and the bed was comfortable. The shower was a bit small, even though it was extremely clean. The breakfast was amazing overall. Our stay was very good, and we will definitely be back. The hotel also allowed us to store our luggage ahead of time so we could visit Cinque Terre. When we returned, our luggage had already been taken to our room, which was great. The hotel offers very comfortable parking with easy in and out access.

The shower was a bit small

The view from the window was amazing ;)

Very quite and nice location

The hot water was not available all the time

Comfortable warm rooms, very helpful staff, very attentive especially Walter who guided us about everything. Breakfast was great and the staff, very pleasant.

- Location was away from main village - Nothing for dinner close by so had to go to village (5 mins drive ) for dinner - WiFi didn't work. -

Nice staff, big breakfast

Mattress a Lil bit uncomfortable

Very familiar and cozy. A good option if we want to see Cinque Terre. The breakfast was very good.

Nothing.

Large rooms

It was a bit hard finding the property

The views and breakfast spectacular. Lots of choices

There weren’t staff in the reception and parking not big

breakfast. panoramic view (from outside). value/money.

booking.com's mistakes(this hotel is not in Lerici,checkout time is not 11,00).

value/money breakfast.

booking.com's informations about location(not in lerici)and about check out time(not 11,00).

Staff at the reception was very responsive and allowed late check in without any problem. So staff sympathy and Mountain View from the garden were the best things for us

Our room was very small and kind of different that we saw on photos. Probably we had the worst room but it was difficult open even a small cabin bag in this room

Delicious breakfast, everything clean, nice room and a cozy garden to sit in in the evening.

Location is too far from everything, a car is a must.