Lots of stairs to reach our room

Very central & decent sized rooms

Stayed in September 2025

Standard of the room was a bit disappointing, but was clean. Accessibility to rooms is difficult for anyone with hip, knee or back issues as you will need to climb a very long, steep set of stairs upon entry and then another easier set of stairs to the room

Location was amazing, and staff were very accommodating and friendly.

Stayed in September 2025

The water temperature in the shower was tepid at most, but that was actually fine with me since I worked up a sweat every day. Another issue that wasn’t a problem for me, but might be for someone with mobility issues, is that the elevator only worked sporadically. They were getting it fixed so may not be an issue going forward, but a good question to ask before booking if you can’t climb stairs.

The staff - every one of them! - was so friendly and helpful. They helped me avoid a major mistake (going to the wrong bus station) and made sure my trip ran smoothly.

Stayed in August 2025

Dragging luggage up flights of stairs to lobby. Room was noisy.

Fantastic location. Extremely helpful and friendly staff.

Stayed in August 2025

There are many stairs to the reception. This was fine but could be an issue for some. There was a lift after the first flight of stairs.

The team at the hotel were very welcoming and looked after us nicely. The room was great for our purposes and the location was ideal. They kindly stored our luggage for a few hours too.

Stayed in August 2025

The reception desk is at the second floor which requires hauling your luggage to the first where there is a small elevator which can fit only 2 people, they should have some bellhops for tired travelers to help with the luggage movement

Location is amazing, walkable to Duomo, the Accademia and other landmarks, Florence is really beautiful and the hotel allowed us to explore it very easily

Stayed in August 2025

Amazing location, staff was the best and very helpful.

Stayed in August 2025

Everything was perfect! This was such a wonderful stay in the heart of Florence, I was given a free upgrade to a spacious room with a view of the river, and the owner and all the staff were so friendly and helpful. There was plenty of variety for breakfast too. I would definitely come back!

Stayed in July 2025

None

Staff were lovely. Room was clean and spacious.

Stayed in July 2025

Nothing, there are some stairs to climb but the building is not modern so it was to be expected.

The staff makes you feel right at home the second you arrive. The rooms are gorgeous and super clean. If you need a place to stay in Florence, please stay here, you won’t regret it!!

Stayed in July 2025

Really friendly and helpful staff, giving plenty of recommendations. The location is also ideal, as close to the historic centre as it's possible to be.

Stayed in July 2025

Perfect location. Perfect for us.

Stayed in July 2025

The elevator was weird.

The Room was gorgeous and spacious. The view to the river was magnificient. The breakfeast was delicious especially the croissants. The staff were really welcoming and helpful with great tips to the city's places to eat or to visit. Excelent location near the Vecchio Bridge and the city center.

Stayed in June 2025

The stairs

The room was very nice, clean and fit our family of 3. The staff was wonderful especially Monti

Stayed in June 2025

The ataíra

Google search

Stayed in June 2025

Limited breakfast but that is common in Italy so expected.

Beautiful room. Great view. Lovely friendly staff.

Stayed in June 2025

Staff was wonderful, especially Monte. Very comfortable beds and quiet. Great location and air conditioning. Wonderful breakfast.

Stayed in June 2025

Friendly staff and perfect location!

The staff were incredibly kind and helpful! The location was perfect and walkable. Room and lobby were clean and comfortable. Great place to stay!

Stayed in June 2025

Nothing really.

Convenient location. Clean and spacious room. Friendly staff.

Stayed in June 2025

Access to the Lift is difficult, (30 stairs) but once their all good.

Very friendly staff and management. Excellent breakfast. Quirky outdoor balcony for afternoon drinks.

Stayed in May 2025

Perfect central location. Very friendly staff.

Stayed in April 2025

85 steps up stairs to our room

Location was excellent

Stayed in May 2025

The location is very convenient to Ufizzi, Duomo, Bobboli gardens, Academia. The staff is very friendly and helpful.

Stayed in May 2025

The location was great. Turn right or left outside the door and you find yourself in the Centre of historic Florence. Monti, our host / concierge, was terrific. from the minute we arrived at the front desk, he made us feel welcome and comfortable. He provided us with great information about sites that were a little off the beaten path, restaurant recommendations that are normally only frequented by locals, and was able to find find us a taxi when we were running late for a local event. Monti and the staff at Hotel Alessandra were instrumental in making our stay in Florence very memorable.

Stayed in May 2025