Reviews of Relais Hotel Antico Palazzo Rospigliosi 4 stars

It was close to almost all the attactions.

The AC was old and it was a bit warn inside the room.

The courtesy of the reception staff, especially Pereira.

Everything else. This is a glorified dump. No idea how it can hold four stars. I paid at check-in then was shown rooms. Two had very noisy A/C blowing right on the bed. The third one the A/C was not working and a fan was in the room. I asked for a refund so I could find another location. This was refused as I had already paid. Finally I was show a fourth room that was barely acceptable, only to find later that one of the shower doors was missing. So for my entire stay I had to put a towel on the floor to catch water. Also, most of their rooms have safes, but the safes are not attached to anything, could pickup and walk away...at breakfast the pastries felt a day old. And not to miss, the huge stains on the carpets in the rooms, and the bathroom fan that was as loud as a jet engine. The bathroom fan was measured at 51.3 db (SPL) with a peak of 76.8. The room AC at 40.8 db (SPL) with higher peak. Stay away from this place.

The guy at the reception (I forgot his name) gave us excellent service, explaining the walking route, storing belongings and making us feel safe. He deserves all the credit. The ability to park the car in the back parking lot is a big advantage.

Disappointing breakfast, not much choice. Air conditioner not very strong A bit expensive for a stay of less than 24 hours

The location was perfect for accessing things. The courtyard was nice to have. Compared to other places around the price was good.

The ac never got very cool. The bedroom was clean enough but worn out (ex: peeling wallpaper). We were put in a part of the hotel with no elevator (everywhere else seemed to have access to one). The fridge in the room could not be plugged in (wrong type of plug) so was useless.

Great location and it looked smart on arrival.

Bedroom was very dated but typical of a city centre older Hotel. Would have expected a bottle of water in the room for the price. Shower didn't work but managed a bath. Room smelt musty had to open the windows to make it feel fresh.

Good location lovely staff

Sockets did not work loo was broken and not even a glass in the room there was a fridge don’t know if it worked and tv did not work very poor valve for the price

I left without checking in due to the extremely rude and hostile demeanor of receptionist

Wrong information in the list. Extremely rigid policy application: I booked a room for per and three people. I arrived alone with dog. They still wanted to charge extra money. Their right but the attitude was offensive and I decided to leave the hotel. I get 100 plus hotel per year and these people have been the worst experience at all levels. Date of cancelled check in: 3/03/2025. I paid 151 euros Bad . I strongly recommend to avoid this specific location and there are several other options in the neighborhood at same price range.

The Internet was very weak.

Lack of an in-house bar.

Actually during the check-in process, the front desk gentleman (Alien) was very rude, and unhelpful. We asked hem if we can stay in the same floor, and he answered the hotel is full, and no more rooms. We got our keycards to get rest, then one room air condition is not working and they transfer me to a room next to my friend. Third one found leakage in his room, and then they transfer him next to us. I don't know why the front desk guy was rude, and unhelpful. My advice don't book in the hotel, because of noisy, dirtiness.

Nothing

Close to everything: train, restaurants, tourist attractions.

AC just okay

In summer time the air conditioner was not working they lied every day that it will be working in hour.

Nothing