Reviews of Aque cave
Vico delle Conche, 75100 Matera, Italy
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewStaying at Aque Cave was magical. We stayed in the junior suite which was very spacious and well optioned with amenities. The location was amazing in the heart of the Sassi close to all the sights and restaurants. The breakfast was delicious with plenty of options. Most of all the team were fantastic. The communication with Paola was always efficient and friendly and Francesco who was on site was super helpful and always willing to assist. Rosie and Valerie greeted us each morning with a lovely smile and a cuppa 😁.
We loved everything
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewWe had a great, very unique experience. Impressive rooms and very comfortable.
There was no hot water in the bath tab, so we couldn’t use it. Only the shower had hot water. Also the location is difficult to reach with the luggage and we were not given assistance during the check in.
Dear Christos, We are pleased to hear that you had an overall pleasant stay at Aque Cave and we thank you for taking the time to leave a review. However, we are both surprised and shocked by your comments regarding the luggage situation and the bathtub. First of all, check-in at our property is possible from 3:00 PM to 8:00 PM. This information is clearly stated on all booking platforms, on our website, and in the many informative emails we send to our guests. Despite this being clearly communicated — and reiterated in our direct messages — and although your arrival time was not affected by any external factors such as flight schedules, you chose to arrive at 7:56 PM, just four minutes before check-in officially ends. By that time, the road located just 30 meters from our reception (where you could have conveniently parked and unloaded your luggage) had already become a restricted traffic zone, effective from 8:00 PM. We informed you of this, yet you still decided to arrive at that time, which meant parking further away and walking a short 4-minute distance to reach us. We would expect that anyone traveling to Matera, especially to stay in its historic center (a UNESCO World Heritage site since 1993), would understand that ancient roads and stairways are part of the experience. Regardless, we always inform our guests in advance and recommend bringing light luggage and wearing comfortable shoes. Upon your arrival, you were welcomed and assisted. I asked for your identification documents, accompanied you to your room, and provided all the necessary information regarding the room, breakfast, as well as nearby bars and restaurants. I also sent you a list of these places, complete with links to their menus and descriptions. You reacted positively to all this information, even responding with a heart. If, however, the assistance you are referring to concerns your luggage, we are honestly stunned and incredulous to read that two young, healthy individuals like yourselves expected a 7-months pregnant woman to carry your four suitcases to your room, and that this left you disappointed. We have never encountered such a situation before and we find it truly disconcerting. Regarding the bathtub (which of course works perfectly), we are surprised that you never reached out to request assistance. We would have been more than happy to help and show you that, by simply turning the mixer lever to the left, you could have enjoyed the bathtub as well. It seems you chose instead to leave a misleading review several days after your departure rather than ask for help during your stay. It is rather unreasonable to assume that we would design a system where hot water is available for the sink and shower but not for the bathtub. We are extremely attentive to detail, and this is certainly not an aspect we would overlook. Once again, we thank you for being our guests. Kind regards, Paola
Dear Christos, We are pleased to hear that you had an overall pleasant stay at Aque Cave and we thank you for taking the time to leave a review. However, we are both surprised and shocked by your comments regarding the luggage situation a… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewStunning restored cave, attention to detail, everything you need, best breakfast with such a an amazing range of choices, family owned amazing hosts and great location
Nothing
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewPaula and Francesco have made our stay a very pleasant experience! From the beauty of the place to their amiable disposition and recommendations, everything was a delight. Thank you.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe owners were so wonderful and helpful
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewAmazing place. Amazing people. Even better than the photos! 1000% suggested.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewStunning hotel room in a very central part of Matera. All the best restaurants and attractions are only a few minutes walk. Everything about the room was luxurious including a very good sound system. The rooms are naturally cooler but the internal air con was an added bonus.
I honestly have no complaints. There’s nothing they could do better.
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThe location The room Breakfast Staff
Nothing
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThis property was amazing, even better than the pictures portrayed! The place was spacious, clean, and just incredible. The owners have put a lot of attention to detail from the decor to the utility of everything inside. The shower was nice, wifi worked well, there's a cute patio outside, good natural light, and good AC. Breakfast next door was very nice and included fruit, pastries, sliced meats, juices, coffee, bread, and jams. The location was very nice as well. While tucked away in the corner of the old town, it has restaurants just down the steps and a plaza with a beautiful view just a few mins away. Last, the owners were very helpful in providing recommendations in town and around the Puglia region.
Hauling luggage up the steps wasn't the funnest thing to do but it was manageable and worth it. Plus, you're in Matera so steps are to be expected.
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewGreat location, very comfortable and unique rooms with every comfort provided!
Good walking shoes, are essential for all of Matera!
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewThe design and decor was stylish , atmospheric, comfortable and really practical. The shower was huge and the toiletries supplied were comprehensive and good quality. The breakfast was excellent and you could either have it at a table outside or in the dining room which was in a cave room. Both the owners Paola and Francesco were very happy to help with places to see and where to eat. They even followed up after our stay with tips on things to do on the remainder of the trip. The location was excellent with most sights within 10-15 minutes distance. Matera is tricky to drive in and park but Paola suggested a secure car park out of town with a shuttle service which made for a stress free trip.
Nothing at all.
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewPaula, Veronica and Frederico will take good care of you. The room was lovely, cool and comfortable in the best part of this wonderful town. Four first rate restaurants within 20 m of the door. You will be sad to leave
Leaving
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewPaola and Francesco were the most attentive and caring hosts! Breakfast was great and service was excellent (we even got a courtesy reminder). The place is beautiful and it shows how much care has went into it with small personal touches everywhere. Location is excellent as well.
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewA great cave experience in the best location, close to lots of restaurants & with the best view of the old town of Matera
Nothing
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewUnique accommodation in a cave but luxuriously fitted out for the 21st century, close to the centre of the amazing Matera. Great breakfast in lovely restaurant area and amazing staff. Probably one of the best places we’ve stayed.
Nothing
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewThe room was absolutely stunning and the owners and staff very friendly, accommodating, and friendly
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewA really luxurious and quirky hotel. Spotlessly clean and great attention to detail.
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewIt had that Waw factor and the view from the front access was perfect
Everything, location was also the best