Reviews of B&B Cascina Moncrava
Via Moncrava, 7, 10015 Ivrea, Italy
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Reviewed: 12 October 2023 · Stayed in October 2023
Verified reviewLarge room, very good breakfast, host was very friendly, was knowledgeable about the history of the place, and gave recommendations. Flexibility for early check-in was appreciated.
The interior of the room was humid and felt stuffy.
Reviewed: 2 August 2023 · Stayed in August 2023
Verified reviewReviewed: 12 April 2023 · Stayed in April 2023
Verified reviewReviewed: 2 April 2023 · Stayed in April 2023
Verified reviewThe breakfast was good.
Owner was very confused about payment. Upon departure, she gave me a written hard copy receipt that our payment was made in full, yet the next day, she notified booking that it wasn’t paid. This is not my responsibility to know whether or not a payment was made - it is the owner’s responsibility.
Good morning Lisa and Mark. I am very sorry for the misunderstanding. From 1 January 2023 the method of payment with booking.com has changed. First, the guests paid in the structure upon their arrival, after which booking took care of taking the payments. I hadn't checked that your booking was for 27 December 2022 and therefore I didn't ask you to pay because I thought you had already done it with booking. I don't know the terms with which booking subsequently requested payment from you, probably the method of the request annoyed you. I just asked booking how I could resolve the situation and the assistant told me they would contact you. Of course it wasn't your responsibility. I'm sorry that this misunderstanding has erased the great effort I put into welcoming my guests. Best wishes Antonella
Good morning Lisa and Mark. I am very sorry for the misunderstanding. From 1 January 2023 the method of payment with booking.com has changed. First, the guests paid in the structure upon their arrival, after which booking took care of takin… Show more
Reviewed: 2 October 2022 · Stayed in October 2022
Verified reviewVery comfortable, exceptional host, great location.
Zero
Reviewed: 11 September 2022 · Stayed in September 2022
Verified reviewEverything was perfect in every way, from the beautiful accommodation to the wonderful breakfast, all provided by a sweet and helpful hostess and her daughter.
We loved everything about it and wished we could stay longer
Grazie!🥰
Reviewed: 4 September 2022 · Stayed in August 2022
Verified reviewStunning rooms with original features. very clean. Calm location. thoughtful host. Amazing breakfast in the garden