Opiniones del ISOLA - Smart ApartHotel

Thank you very much for your review and for sharing your impressions of your stay! We’re glad to hear that you appreciated the location, the parking, and the convenience of the elevator. We would like to emphasize that there is truly no location more central than ours: we are right in the heart of Messina, with everything within walking distance. As for breakfast, it is usually served at the café just downstairs from the facility. Unfortunately, your stay happened to coincide with the café’s short closure during the Ferragosto holiday, which is why you were offered an alternative option about 200 meters away. We’re sorry for the small inconvenience and hope you still enjoyed it. Regarding the refrigerator, we're sorry you didn't find it at the temperature you wanted but we choose to switch it off between stays as not all guests use it, and we are mindful about energy consumption. It is a courtesy mini-fridge, which cools within about 15 minutes and also includes a small freezer compartment for guests who need a lower temperature in the quickest time. Thank you sincerely for your understanding, and we look forward to welcoming you again soon for an even more pleasant experience.

Thank you very much for your review and for sharing your impressions of your stay! We’re glad to hear that you appreciated the location, the parking, and the convenience of the elevator. We would like to emphasize that there is truly no lo… Mostrar más

We sincerely thank you for your kind and positive words. We are very pleased to know that you appreciated the quality, comfort, and style of our accommodation. It is truly rewarding for us to know that you would recommend our property. We hope to have the pleasure of welcoming you again in the future for another equally pleasant stay. Kind regards.

We sincerely thank you for your kind and positive words. We are very pleased to know that you appreciated the quality, comfort, and style of our accommodation. It is truly rewarding for us to know that you would recommend our property. We h… Mostrar más

Thank you for your review and for appreciating the order and cleanliness. We are sorry for the inconvenience with parking. In the welcome message we already provide all the useful information about the parking, but we will certainly take your suggestion into consideration to make it even clearer. We hope to be able to host you again :)

Thank you for your review and for appreciating the order and cleanliness. We are sorry for the inconvenience with parking. In the welcome message we already provide all the useful information about the parking, but we will certainly take yo… Mostrar más

Dear Guest, we thank you very much for your feedback and we sincerely regret the inconvenience encountered. However, we would like to point out that our form is available in five languages, including Spanish, easily selectable via the drop-down menu to ensure maximum ease of use for all our guests. Regarding the problem with the form, as was communicated, it was a temporary technical malfunction, promptly resolved in a few minutes also thanks to your report, which allowed us to intervene promptly. Furthermore, we would like to remind you that, as specified in the description of our facility, we offer a smart experience with access via self check-in, which entails the need to complete online registration, except during times when our staff is present for direct assistance. Naturally, the access codes are sent only after registration of the documents, as is the case of the delivery of the keys in all accommodation facilities, in compliance with current regulations. We thank you for choosing us and we hope to have you as our guests soon again.

Dear Guest, we thank you very much for your feedback and we sincerely regret the inconvenience encountered. However, we would like to point out that our form is available in five languages, including Spanish, easily selectable via the drop-… Mostrar más