Reviews of Alessandro A San Pietro Best Bed

The location was good and we were the only guests. The towels were clean and there were all the mentioned facilities.

It was a quest to get inside, as there is no proper reception, but you need to solve all during the call. The rooms under the beds as for me and the carpet in the corridor were quite dusty. And the room is darker than on the photos. Some lamps were not working.

We were satisfied with the location. The room was clean, and the sheets and towels were also clean. The breakfast in the nearby café was good — a croissant and coffee (they also have decaf).All in all, we were satisfied.

The walls are quite thin, so you can hear everything from the rooms next to you, but we were lucky to have quiet neighbours. We had to call the owner when we arrived in front of the building door, and again when we reached the floor where the apartment is. The calls were made while roaming, but the charge wasn’t too bad (about 5 euros).

Not much

No kettle, no breakfast information, no toiletries other than liquid watered down soap.no Slippers, no coffee maker. Man on phone very rude, it was difficult to get into the hotel.

Nothing the customer service guy was so rude

The whole place looks a scum to me. I booked a room from 4-5 of June and they denied me and they was saying I didn’t booked any room there so I called the customer service of booking and I haven’t got my refund yet

Great location, nice and tidy place.

A bit uncomfortable bed, no glasses or simple plates, no microwave.

Great location, clean and spacious room, inexpensive price.

It is difficult to get contact with the staff. Better instructions for the check-in would be great.

Location

Mattress in bed was very hard, I had problems with sleeping. Walls was soooo thin.. I was reading other feedbacks about that, so I tought I was prepared.. I wasn’t. On of the mornings I waked up, because some Russian lady was angry, that her family didn’t wake up early enough and where late to something. She wasn’t even yelling, just talking in normal voice. And I am a heavy sleeper, but I did wake up couple hours before my alarm because of that. The other night I couldn’t fall asleep, because there was some Indian dude, who was singing. I heard it all.. I didn’t find fridge in my room and there was no kettle, that was a bummer, I had to eat out every meal because of that. I didn’t heard anything about breakfast (that was included in the price) but I didn’t ask, because I didn’t want make a call to owner, who was talking in English, but with very strong Italian accent. When I didn’t understand what he said, he started to get mean, so it was just an unnecessary call.

The owner is very very bad person,two hours waiting in front to chek in,won't answer the phone and very rude!After two hours I finally got him on the phone.And he says that I don't talk much and that if I listen to he he tratened, if I hadn't already paid, I would send him to his mother's .Very stupid man.Please don't go there .

Good location.

The room was dirty. There was all sigarettes, hairs and wisps of dist on the floor. The bed was terrible, hard, that you can feel the springs and creak could have been heard from the street. A little renovation would have been good!

BEWARE! The property owner shows complete disregard for guests' time and safety. We had a confirmed booking, arrived at 7 PM, only to be told 'shower is broken, you can't stay' - no prior warning, no message, no cancellation through Booking. When called, the owner's response was shockingly unprofessional: 'It's my decision, contact Booking yourself.' Imagine leaving a woman alone on Rome's streets in the evening, with luggage, searching for emergency accommodation - all because the owner couldn't spend 1 minute to cancel the booking or send a message. Complete lack of responsibility and basic human decency. The shower issue was known in advance, yet the owner chose to ignore it until we physically arrived. This level of negligence and unprofessionalism is unacceptable for any accommodation provider. Book at your own risk. UPDATE: The situation got even worse. When Booking.com tried to contact the owner about this incident, he completely ignored them. When I messaged him about his dishonest behavior, he called me and, upon learning I was Ukrainian, explicitly supported Russian attacks on Ukraine and wished for more bombing of our cities. This reveals not just unprofessional business practices, but deeply disturbing personal conduct. His behavior moves beyond mere negligence to deliberate malice. After filing a chargeback through my bank, I successfully recovered my money. Justice served.

Racist, aggressive, unprofessional, misanthrope, liar. The owner of the property is unsuitable for being a host. When I booked the room, I had chosen to pay on the spot. So at arrival, he informed me by phone (he never showed his face!) that he would come the following day at 09.00 to be paid. I asked him if he could come earlier than 09.00 as we had to leave very early. His answer was: "If you want, you can leave the room and search for another hotel. I will come at 09.00". So I was at the room at 09.00 waiting for the owner. Nobody came and of course he did not reply in my calls or text messages. Two days later, on the check out day, an Italian guy (who did not speak English of course!) knocked at our door at 08.00 asking to be paid. The amount was different so he called the owner. That being, that thing that calls himself a person, started shouting at me that this amount includes city tax (city tax was different - obviously!) and this is Italy, not Athens and I must pay this amount. When I tried to speak, he got even louder and he told me very aggressively FIRST YOU PAY - THEN YOU SPEAK. That two-leg being has no respect to the guests, or people in general. But this is not the end of the story... I paid what he asked for, and asked for an invoice with the whole amount that I have paid. I have contacted BOOKING CUSTOMER SERVICE 4 times until now. The invoice is wrong, it is not valid and the amount is not the one that I have paid. I explained to this 2-leg being that a proper invoice is required by law, since I have paid with my business card. I have already informed BOOKING CUSTOMER SERVICE about this and they have already contacted him 2-3 times. At first he was lying that he has sent me a second, correct invoice. Then he told CUSTOMER SERVICE that they should not contact him, if I wanted another invoice I should contact him directly! BOOKING Security control is now in charge. BOOKING NEEDS TO PROTECT THE GUESTS BY SUCH HOSTS!!!

The owner is very arrogant. We had an issue when I arrived and he started to shout to me with rude words. Have been using booking.com more than 14 years and never met this type of Hotel owner. Ruined my stay in Rome in which I had to reserve another Hotel.

It was okay

Transfer information was incorrect

The apartment's location is amazing and the bedroom is good size, clean and organized.

The arrival instructions were unclear and we didn't have the host's phone number. We waited outside of the apartment and fortunately, a couple was leaving the building and gave us access and the host's phone.

To be fair, the apartment was in normal condition, with acceptable comfort and service. Cleanliness is normal. However, we did not find slippers or a kettle in the room, which were supposed to be there. We were cold, and we asked for blankets, which were not provided.

I would like to share with you my experience of staying in this apartment. As for the attitude of the owner of the apartment, I want to tell you about his worst behavior. On the very first day and during the first call, he demanded that we immediately pay for the apartment and send him proof of payment. Accordingly, since I had a card linked to the reservation, I paid for the reservation and sent a photo as proof of payment in WhatsApp. There was no other way to pay at that time, because no one met us to pay on site. Morning came, Dmitry, the apartment inspector, came (thanks to him) and demanded immediate payment, since according to him, the money had not been paid and the owner demanded either immediate payment or that we be kicked out of the apartment. I explained to Dmitry that we had spoken to the owner Sandro the day before and had already sent a screenshot of the payment confirmation, and asked him to check the correspondence. On the spot, we only had to pay for a city taxi, which we paid in cash. We thought that the misunderstanding ended there, but it was not so. Sandro called Dmitry on his phone and decided to talk to us, calling us liars, frivolous women (prostitutes) and demanding that we pay immediately, otherwise we would be escorted out of the room. To which, of course, he received an appropriate response. After long arguments and swearing, he eventually (probably did so) checked the payment status and made sure that we had paid, but his impudence continued. Soon he came to the apartment and decided to see who we were. He did not even apologize for unfairly scolding us, his answer was that the apartment belongs to him and he does what he wants, and if we do not like it, we can leave it. I believe the owner tried to get the money twice, but failed. I even thought about calling the police if the owner decides to throw us out of the apartment. I advise you not to contact him. I advise Booking to check his behavior and finances.

There was no tea/coffee maker. Fridge didn’t work. Check in instructions were not clear