Comentários de B&B Di Piazza Del Duomo

Muito obrigado pela sua avaliação! Ficamos muito felizes em saber que gostou do nosso café da manhã, da recepção e da cordialidade da equipe. Agradecemos também pela observação sobre o sabonete — vamos levar em conta a sua sugestão para continuar melhorando nossos serviços. Esperamos ter o prazer de recebê-lo(a) novamente em breve! Um cordial abraço, luisa

Muito obrigado pela sua avaliação! Ficamos muito felizes em saber que gostou do nosso café da manhã, da recepção e da cordialidade da equipe. Agradecemos também pela observação sobre o sabonete — vamos levar em conta a sua sugestão para co… Mostrar mais

Dear Thalisse, First of all, I would like to clarify that the room assignments are an automatic process and are not personally managed by me. My B&B has 6 rooms, each different from the others. Therefore, I can confirm that you have been assigned the room you originally booked, which is the "small double room without a view of the Duomo." If you wanted a larger room with a view, you could book it at the time of your reservation. During your stay, all the other rooms were already occupied, so I don’t understand how you could claim otherwise. Regarding the elevator, as clearly stated on our website and in the photos, I would like to emphasize that our B&B DOES NOT have an elevator. The breakfast is served at the bar located on the lower floor, directly in Piazza del Duomo, with a wonderful view of the cathedral. I believe this location offers a much more enjoyable experience compared to an anonymous room inside the B&B. As for breakfast, I assure you that the selection is wide: you can choose from coffee, cappuccino, tea, croissants, fruit juice, and various types of sandwiches. I don't think there is a lack of options. Finally, I am sorry that your expectations were different, but I encourage you to reread the description of your reservation, as the issues you raised do not correspond to the details provided at the time of booking. Best regards, Luisa

Dear Thalisse, First of all, I would like to clarify that the room assignments are an automatic process and are not personally managed by me. My B&B has 6 rooms, each different from the others. Therefore, I can confirm that you have be… Mostrar mais

Dear Maria Jorgelina, Thank you for taking the time to leave a review, your opinion is important to us! We are glad you enjoyed your stay at our b&b. We just want to make you notice that it is well statated on the website and other reviews that we have no elevator and as for the fridge, there's one at the reception desk that you can use for free! Hoping to welcome you again we wish you a lovely day!

Dear Maria Jorgelina, Thank you for taking the time to leave a review, your opinion is important to us! We are glad you enjoyed your stay at our b&b. We just want to make you notice that it is well statated on the website and other revi… Mostrar mais

WOW THANK YOU SO MUCH!!! I am extremely happy to hear that you enjoyed your stay at my B&B, and thank you so much for the kind words about me. I'm also glad that the tips were helpful to you, I think it's important to get advice about a city you don't know from people who live there. I look forward to your next vacation in Florence :-) Thanks again, Luisa

WOW THANK YOU SO MUCH!!! I am extremely happy to hear that you enjoyed your stay at my B&B, and thank you so much for the kind words about me. I'm also glad that the tips were helpful to you, I think it's important to get advice… Mostrar mais

Dear Marcela, Everything you wrote is not true! We don't have an elevator and we never wrote that we had one and this is written everywhere: on our website and on all the portals! All you had to do was read…! You booked a room with 2 single beds and that's what you got, if you wanted a double room you just had to book it. Breakfast includes a coffee or cappuccino or tea, a croissant, a juice and a sandwich: if you took less it's your choice. The breakfast bars are on the ground floor of our building, right below the b&b, in front of the Florence Cathedral with a breathtaking view. I think you should pay more attention to what you book!!! And if having your bedroom window facing Brunelleschi's dome isn't enough for you, then I think you're in the wrong city too!

Dear Marcela, Everything you wrote is not true! We don't have an elevator and we never wrote that we had one and this is written everywhere: on our website and on all the portals! All you had to do was read…! You booked a room with 2 single… Mostrar mais

Dear Adriana, as written in the B&B description and specified many times in the reviews, we have NO LIFT. The lift that is in the building is private, we use the stairs, but this is clearly written on the website. The change of towels is every 3 days and this is a choice for environmental protection but if you want a daily change just ask at the reception. The curtains cover the whole window, I don't understand what you mean. Luisa

Dear Adriana, as written in the B&B description and specified many times in the reviews, we have NO LIFT. The lift that is in the building is private, we use the stairs, but this is clearly written on the website. The change of towels i… Mostrar mais

Dear Tatiane, YOU booked a 'small double room with external bathroom', what did you think you would find? The change of bed and bathroom linen is every 3 days if you want an extra change, just ask! There is NO LIFT! This is written in the B&B services. Next time I advise you to read better what you book. Kind regards, Luisa

Dear Tatiane, YOU booked a 'small double room with external bathroom', what did you think you would find? The change of bed and bathroom linen is every 3 days if you want an extra change, just ask! There is NO LIFT! This is writte… Mostrar mais