Triple room could have been larger

Great location

Stayed in July 2025

The hotel is situated in a restricted traffic zone, making it very difficult to access by car. Fortunately, the hotel offers a valet service. The breakfast lacked variety and quality compared to expectations. The elevator is small, making it inconvenient, especially when travelling with luggage or during busy hours.

The location is truly unbeatable—right in the heart of Florence, just steps from the iconic Duomo. The room was cosy and thoughtfully maintained. The staff were professional and always ready to assist, making the stay feel genuinely welcoming.

Stayed in July 2025

There was a smell in our unit, a little like sewer backup.

Breakfast was lovely. The staff were Exceptional, Ester and Ivan... all lovely people.

Stayed in July 2025

Hotel rooms could be a problem for people with mobility issues (there are steep stairs between floors and inside of the room also). Pillow could be more thick.

Charming hotel in the heart of Florence. We had a lovely room with a view on Cathedral, it was amazing and made our stay unforgetable. Room was spacious, modern bathroom with bath tube, nice toiletries, cleaning was very thorough, staff was very friendly and helpful. Breakfast was decent (cereals, cheese, ham, croissant, cakes, jam, yaourt, coffee), but slightly boring if you stay for long time.. We appreciated mini fridge in the room.

Stayed in June 2025

Property seems dingy compared to last tíme there.

We really enjoyed the location!

Stayed in June 2025

Great location. Staff very helpful. Comfortable room with lovely bathroom.

Stayed in May 2025

Not much choice at breakfadt

Location

Stayed in May 2025

breakfast

Location

Stayed in May 2025

not enough tables for 3-4 people for breakfast

location is perfect-just across the Duomo

Stayed in April 2025

The biggest advantage is location. It is just fine, when you want to stay very close to Duomo.

Stayed in January 2025

Breakfast was fine but quite limited.

The location could not be beaten! Over looking the duomo was exceptional.

Stayed in February 2025

Its better that the hotel should cater a wide variety of breakfast like bacon, scrambled eggs and other sweet pastries…

I like the doubled door for soundproofing because we stayed at the room near the breakfast buffet area and we cant hear the sounds from there..

Stayed in December 2024

Beds were not comfortable

Excellent location.

Stayed in October 2024

This was a very nice surprise. Despite being in the dead centre of the city, it's quiet enough given the location. The view of the church was just perfect. The room was clean, large and comfortable.

Stayed in October 2024

Getting to the room is a little difficult definitely not for someone who has mobility issues. LOTS OF STAIRS. lighting of the staircase should be better. Breakfast was mediocre. Elevator as with all elevators in Italy are small but this one in particular was unnerving at times

The room view was unprecedented.

Stayed in October 2024

Nothing to note.

Perfect location and friendly staff.

Stayed in September 2024

Great location to sites. Noisy because of the location. Refrigerator didn’t work.

Location. Nice breakfast.

Stayed in September 2024

Nothing

Fantastic location. A few minutes from the beach and train station. Exceptionally clean with everything you need for your stay including welcome bottle of wine and Italian biscuits. Responsive and kind host. Huge outdoor area for outdoor dining and relaxing. Excellent wifi. Would stay again no hesitation. Monterosso is the best of the 5 lands to stay in.

Stayed in September 2024

Kettle in the room for early tea.

Breakfast variety was limited but quality ok

Stayed in September 2024

The room wasn't very clean. Dusty picture rails, cobwebs and squashed mosquitos on the walls. There was also a small nail sticking out at the bottom of the doorway. It could be quite easy for a guest to stub a toe on it. I did point it out to the receptionist whilst she was showing us our room but it wasn't resolved during our visit. The air con was quite noisy and irrespective of temperature set it was always too cold as if the thermostat had failed. Breakfast was very basic. Yes we knew it would be a continental breakfast, which we love but felt it was too simple and not value for money. I have added photos to the review for proof of the issues, however they don’t always show up for same reason.

The location was spot on. We had seen this hotel on previous visits to Firenze and thought it would be nice to stay here.

Stayed in September 2024

Very minor negatives. Bed was nicely positioned by the A/C, which was needed to make sleeping comfortable, but it never seemed to disperse well throughout the rest of the room. Sink and shower water was consistently warm and actually struggled to get cold, which is likely great most of the time but was a struggle with the high temperature we dealt with.

Amazing location steps from the Duomo, with some rooms having a view of it, and centrally located to all the sites! Good variety breakfast and for a long time range. Staff were very friendly and helpful, even assisting with a restaurant reservation.

Stayed in August 2024

The shower head was a bit broken and the bed a little hard

Excellent location in the old town and very close to.major historic sites. Breakfast was basic but adequate. Staff were very friendly and helpful

Stayed in August 2024

We were there in June/July and it was HOT. The AC unit was directly above the bed and we were either hot or freezing.

Location was excellent. Hotel is located next to the Duomo, bell tower, and baptistry. The tower bells were rich and resonant in the mornings and evenings. The piazza in front of the duomo was busy, stepping into the hotel was very quiet and peaceful.

Stayed in July 2024

Stairway from breakfast area to upper rooms needs a handrail for safety. Step up to get from room into bath area.

Located steps from the Duomo and a short walk from S.M.Novella train/transit hub. Close to museums and points of interest like Ponte Vecchio. Nice breakfast selections. Courteous and helpful staff.

Stayed in June 2024