Reviews of Hotel Bigallo 3 stars
Vicolo degli Adimari 2, Duomo, 50122 Florence, Italy
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe staff was was really friendly and helpful. The view of the room is gorgeous!!
The breakfast could be better - no vegetables:(
Dear Katsiaryna, Thank you very much for your review. We’re delighted to hear that you appreciated the kindness of our staff and the view from your room. We hope to welcome you back soon for another pleasant stay. Best regards, Edoardo
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewWe loved the location and the staff .
The room needed little TLC and working AC. The AC temperature could not be changed so even when we felt cold we had no choice except for switching off the AC that made the room very hot after some time. It was a major inconvenience while sleeping in the night. The breakfast needed major improvement. Would appreciate more fresh breads with better cheese choices and not just store bought packaged stuff. The juices were also just flavored sugary drinks instead of fruit juice.
Dear Anjana, Thank you for sharing your experience. We are glad to know that you appreciated our central location and the professionalism of our staff. We are sincerely sorry for the issue you encountered with the air conditioning. Unfortunately, there was a problem that required the intervention of a specialized technician. Our breakfast buffet, complimentary for all our guests, consists of a selection of hot and cold drinks, cakes, cookies, corn flakes, cold cuts, cheeses, jams in various flavors, yogurt, fresh fruit, and a selection of fresh pastries prepared daily by our trusted bakery, including assorted croissants, rolls, and flat bread. We are sorry to hear that it did not meet your expectations. I remain at your disposal for any further clarifications. Best regards, Edoardo
Dear Anjana, Thank you for sharing your experience. We are glad to know that you appreciated our central location and the professionalism of our staff. We are sincerely sorry for the issue you encountered with the air conditioning. Unfortu… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe location is close to most things but the hotel and sister hotel didn’t appeal to me.
I was sent to the sister hotel because the air conditioning was broken all of a sudden in my booked room. Also, they don’t have parking, you have to pay a garage they have a deal with for a price which you need to pre book so I was told. Also, if you drive near the hotel it’s a pedestrian zone which could risk a fine. 90 euros added on to my trip and then sent to the sister hotel which was very old and unappealing. It wasn’t the cleanest either with a poor breakfast selection. The staff on the desk in the initial hotel came across very hostile to my feedback in my opinion and wouldn’t even give me a managers name to escalate my concerns with. Just an “info@“ generic email.
Dear Danny, We are very sorry for the issue you experienced with the air conditioning. Unfortunately, one of the air conditioning units broke during your stay. We immediately called a technician, who had to order a replacement part that takes a few days to arrive. For this reason, in order to still provide you with the room type you had booked, including air conditioning, the only solution was to assign you a room in another hotel we own, located just 100 meters from Hotel Bigallo. I would like to sincerely apologize for this. Regarding the garage, what you wrote is completely false. We clearly explain to our guests that we do not have on-site parking and that we work with an external garage, which costs €40 per day. It is not necessary to reserve in advance, and although we are located in a pedestrian area where car traffic is restricted, you will not receive a fine if you use our partner garage. Here are the garage details we sent you via Booking.com prior to your arrival: "Our Hotel is located inside the pedestrian area, therefore non-authorised cars are not allowed to drive or park in this area. We have an agreement with Garage Alfani located in via degli Alfani, 97/r. By parking the car in this garage it is possible to drive directly to the hotel to unload the luggage. Garage costs 40 euro per 24 hours for a standard sized car (€50 for larger cars or small vans). The rate includes: parking spot always reserved for our guests; registration of the number plate on the police list for transit inside the restricted area; valet service from/to the hotel. Guests can also drive to the garage first and then reach the hotel from there. In order to have the car delivered at the hotel, the garage must be informed the evening before the requested delivery. Please note that the Garage opens at 08:00 AM and closes at 11:30 PM." I honestly do not understand what the €90 you mentioned refers to, as you paid for the room through Booking.com, and at the hotel you only paid €24 in city tax since you chose not to use our partner garage. I’m glad the staff provided you with the correct email address to use for further assistance. I strongly encourage you to reach out through that channel if you need any more clarification, you can refer to my name directly. Best regards, Edoardo
Dear Danny, We are very sorry for the issue you experienced with the air conditioning. Unfortunately, one of the air conditioning units broke during your stay. We immediately called a technician, who had to order a replacement part that ta… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewThe location is amazing, literally a stone’s throw from the Duomo. Having said that, the accomodation is pretty basic; we did not mind it though since it was a short city visit for us.
Dear Christina, Thank you for sharing your experience. We’re glad to hear that you appreciated our central location. If we have the opportunity to welcome you again in the future, we will do our best to offer you a better experience. Best regards, Edoardo
Dear Christina, Thank you for sharing your experience. We’re glad to hear that you appreciated our central location. If we have the opportunity to welcome you again in the future, we will do our best to offer you a better experience. Best… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect – the Cathedral of Santa Maria del Fiore was just across the street from the hotel. Other main attractions (the Uffizi Gallery, Accademia Gallery, Medici Palace, and others) were only a 5–10 minute walk from the hotel.
On the last night of our stay, the air conditioner stopped working, and it was quite hot throughout the night.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThey stole my gold chain 5.000$ Really disappointed
Dear Mirela, Given your serious and unfounded accusations against our establishment, I feel compelled to clarify what actually happened. About a month before posting this review, you stayed at our hotel, and during your time here, you never once mentioned this alleged theft. After checking out, you asked us to check if any passports had been left behind in the room you had occupied. As per your request, we inspected the room but found neither the passports nor anything else. If it’s true that you lost a necklace in our hotel, I don’t understand why you didn’t mention it when you asked us to search the room for the passports. Instead, you are now making these serious accusations a full month after your check-out, without ever having mentioned this alleged theft before. I imagine that perhaps the necklace was lost at another property where you stayed and you may be confusing the locations. If that is not the case, we strongly encourage you to file a report with the appropriate authorities, and we will be happy to provide all the information we have. I still fail to see the logic in waiting an entire month before saying anything about the incident. Best regards, Edoardo
Dear Mirela, Given your serious and unfounded accusations against our establishment, I feel compelled to clarify what actually happened. About a month before posting this review, you stayed at our hotel, and during your time here, you nev… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewGreat location
Triple room could have been larger
Dear Elizabeth, Thank you for your positive feedback. We’re glad to hear that you appreciated our central location. We would be happy to welcome you again during your next stay in Florence. Best regards, Edoardo
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewLocation
Breakfast could be better
Dear Loiane, Thank you for your positive comment. We’re glad to hear that you appreciated our central location and the friendliness of our staff. We hope to welcome you again for another pleasant stay in Florence. Best regards, Edoardo
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewGreat location within Florence. Centrally located. Rooms were spacious, clean and had A/C. Staff were friendly and super helpful arranging transport to the airport. Would recommend.
Dear Jessica, Thank you sincerely for your kind comment. We’re delighted to hear that you appreciated the central location of our property, the comfort of the rooms, and the helpfulness of our staff. We’re very pleased to know that you had a pleasant stay with us, and we truly appreciate your recommendation. We hope to welcome you back to Florence soon. Best regards, Edoardo
Dear Jessica, Thank you sincerely for your kind comment. We’re delighted to hear that you appreciated the central location of our property, the comfort of the rooms, and the helpfulness of our staff. We’re very pleased to know that you had… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe location is truly unbeatable—right in the heart of Florence, just steps from the iconic Duomo. The room was cosy and thoughtfully maintained. The staff were professional and always ready to assist, making the stay feel genuinely welcoming.
The hotel is situated in a restricted traffic zone, making it very difficult to access by car. Fortunately, the hotel offers a valet service. The breakfast lacked variety and quality compared to expectations. The elevator is small, making it inconvenient, especially when travelling with luggage or during busy hours.
Dear Moutia Ayari, Thank you for sharing your positive experience. We’re glad to hear that you appreciated our central location in the heart of Florence, the attention to detail in the room, and the helpfulness of our staff. We’re also pleased that the parking service was useful in making your stay more comfortable. We hope to have the pleasure of welcoming you again soon for another enjoyable stay in our city. Best regards, Edoardo
Dear Moutia Ayari, Thank you for sharing your positive experience. We’re glad to hear that you appreciated our central location in the heart of Florence, the attention to detail in the room, and the helpfulness of our staff. We’re also ple… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewBreakfast
Shower, air conditioning not working.
Dear Aguinaldo, We are very sorry to hear that you did not enjoy your stay at our property, and I thank you for sharing your experience. Following your comment, I personally checked the room you stayed in and found that both the shower and the air conditioning are working perfectly. Our maintenance staff is always ready to resolve any issues as quickly as possible, had you reported the problem to the reception, we would have addressed it during your stay. I remain at your disposal for any further clarification. Best regards, Edoardo
Dear Aguinaldo, We are very sorry to hear that you did not enjoy your stay at our property, and I thank you for sharing your experience. Following your comment, I personally checked the room you stayed in and found that both the shower and… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewBreakfast was lovely. The staff were Exceptional, Ester and Ivan... all lovely people.
There was a smell in our unit, a little like sewer backup.
Dear Suzanne Martineau, Thank you for your review. We’re thrilled to hear you enjoyed our central location, the breakfast, and our staff. We look forward to welcoming you back soon. Best regards, Edoardo
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewThe location
Most of the staff was rude and argumentative. Not what I deserve for what I’m paying. The one nice guy was the man with the beard.
Dear Clay, We are very sorry to hear your complaints about our staff, as we consider them one of our strengths. For this reason, we kindly ask you to contact us privately to explain in more detail the issues you encountered. Best regards, Edoardo
Dear Clay, We are very sorry to hear your complaints about our staff, as we consider them one of our strengths. For this reason, we kindly ask you to contact us privately to explain in more detail the issues you encountered. Best regards,… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewAmazing location at the Duomo! Very clean, and excellent staff!
Nothing
Dear Clay, Thank you for your wonderful comment. We are delighted to hear that you appreciated the cleanliness, the helpfulness of our staff, and the central location of our hotel, right in the heart of Florence. We look forward to welcoming you again very soon. Best regards, Edoardo
Dear Clay, Thank you for your wonderful comment. We are delighted to hear that you appreciated the cleanliness, the helpfulness of our staff, and the central location of our hotel, right in the heart of Florence. We look forward to welcomi… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewCharming hotel in the heart of Florence. We had a lovely room with a view on Cathedral, it was amazing and made our stay unforgetable. Room was spacious, modern bathroom with bath tube, nice toiletries, cleaning was very thorough, staff was very friendly and helpful. Breakfast was decent (cereals, cheese, ham, croissant, cakes, jam, yaourt, coffee), but slightly boring if you stay for long time.. We appreciated mini fridge in the room.
Hotel rooms could be a problem for people with mobility issues (there are steep stairs between floors and inside of the room also). Pillow could be more thick.
Dear Olena, Thank you sincerely for your wonderful review. We are delighted to hear that you enjoyed our central location, the view of the Cathedral, and the comfort of the room. Knowing that your stay was unforgettable is truly rewarding for us. As required by Italian law, we have several rooms fully equipped for guests with mobility impairments, with no steps in the room and bathrooms designed for accessibility. Please don’t hesitate to contact me for any further information. We hope to welcome you again soon for another pleasant stay. Best regards, Edoardo
Dear Olena, Thank you sincerely for your wonderful review. We are delighted to hear that you enjoyed our central location, the view of the Cathedral, and the comfort of the room. Knowing that your stay was unforgettable is truly rewarding … Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewWe really enjoyed the location!
Property seems dingy compared to last tíme there.
Dear Teresa, Thank you for your review and for your kind words about our staff and location. We’re glad to hear that you enjoyed your stay and we hope to welcome you again soon. Best regards, Edoardo
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewThe room was fantastic and we had a great view of the Duomo
Nothing
Dear Sharon, Thank you so much for your wonderful review. We’re delighted that you enjoyed the room and the view. We hope to see you again soon. Best regards, Edoardo
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewGreat location. Staff very helpful. Comfortable room with lovely bathroom.
Dear Lynda, Thank you for your positive review. We are delighted to hear that you appreciated our central location, the room, and the professionalism of our staff. We look forward to welcoming you again soon for another enjoyable stay. Best regards, Edoardo
Dear Lynda, Thank you for your positive review. We are delighted to hear that you appreciated our central location, the room, and the professionalism of our staff. We look forward to welcoming you again soon for another enjoyable stay. Be… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewLocation
Not much choice at breakfadt
Dear Philippa, Thank you for your review. We’re glad to hear that you enjoyed your stay at our property and appreciated our central location. We would be happy to welcome you again when you return to Florence. Best regards, Edoardo