Reviews of Lacroma Bio Hotel & Apartments 3 stars

Good localisation quiet room good breakfast nice staff

The air conditioning didnt work sufficiently

Very unprofessional behavior from the hotel. Our reservation for 4 nights was not in the hotel’s booking system. The manager re-located us to another hotel twice, with no compensation. The level of accommodation did not match the price or service level we have reserved. On Booking, our reservation was deleted from history, showing that it does not exist. No response from booking customer service. I am passing this case on to our legal representative."

Staff a top 10. Located centrally in Grado.

Kitchen knives were not sharp and useless. Missed bowls for salad.

Very pleasant hotel with super nice personnel. The room is great, the beds very comfy, the breakfast is tasty and fresh. The hotel is close to the center and the beach.

There was no parking place to find around the hotel

Very spacious room with lovely terrace. Close to the old town. Great breakfast.

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Receptionist, Victoria :), super contactable and nice girl. Very helpful, happy to suggest where to go, what to eat. Location, room facilities. Comfortable bed. Contact with the hotel Also after our stay, we left a sweatshirt in the wardrobe and they managed to organise a send back without any problems.

Shower cubicle very tight.

The staff was very professional and always willing to help with a genuine smile. Thank you, Victoria, it was a pleasure!

Location was very close to city centre, very clean and welcoming. The staff was super friendly and nice.

Everything was perfect 😍

Very cosy apartment with two bathrooms and a nice balcony. The app. Easily accommodated 4 persons and there is a extra single bed. Nice and clean. The location was great as it’s in the city center. You can also use the hotel bicycles for strolling around. Bicycles seams to be the main mode of transportation in Grado.

Great location, very nice receptionist

The staff was nice and helpful. We had a slow drain in the shower and it was fixed the same day. We had a very late check-in that went smoothly with the help of the staff who pre-arranged access to our key. Grado is a great resort town with plenty to do and see. The restaurants were nice and the beach was great. The room was adequate for our needs.

The biggest issue we had while staying at Lacroma Bio Hotel was the air conditioning. There were two rooms in our apartment, but only one of them had an AC unit. During the night that room would be adequately cool (23C), but the main bedroom would be a bit warmer even with the door open (25C). They also shutoff the air conditioning in the whole hotel Sunday morning when most of the guests were checking out. Around 8am, the unit started blowing hot air into the room and we weren't able to shutoff the fan. It was close to 30C by the time we were able to get out of the room with our belonging. We were sweating and uncomfortable. When I asked if the AC had broken, the woman at the front desk said that it had been shutoff. I was a bit surprised by this response. When I walked in the hotel at 11am Sunday (after checkout time), the AC was back on and the hotel lobby was cool again. It seemed they wanted everybody out. Also, the bathroom was setup for someone with disabilities and was not great. The toilet bowl was oversized without a proper seat (only a plastic cover) that wasn't very comfortable. The shower floor was level with the rest of the bathroom floor and would create a bit of a water mess. We chose not to purchase the breakfast as it was only some fruit, fruit juices, cheese, and meats. For 15 Euro/person, we decided it didn't meet our needs and bought items from the grocery stores in town. Finally, parking is a major issue at Lacroma Bio Hotel as you are limited to street parking. During the offseason, it probably isn't a problem, but during August parking was a big concern every time we needed to leave. We got lucky the night we checked in at 12midnight and our last night at the hotel, but that was the extent of our luck. It took me 20 minutes to find a spot on Friday and Saturday mid-day that were a half mile away from the hotel (another 20 min walk).

Parking is challenge in the neighborhood. The air conditioning did not work. The breakfast was excellent, and the manager/owner was super helpful. The location is OK. (small town, everything is within walking distance).

Perfect location in the same square of the bus station (Grado can be reached only by bus), and next to the historical centre. Very clean. Comfortable beds. Good breakfast. Staff was helpful and friendly.

The shower was a little small.

Location and kids play area.

Dated furnishing.

Very nice place with perfect location near city center. Bikes for rent is a big advantage. Great and helpfull staff.

Clean, close to old town

Air conditioning not working. Loud if you have open the window, because air conditioning not working....