Reviews of Caroline Hotel 4 stars
via Motta 4/A, 21037 Brusimpiano, Italy
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewThe staff, room cleaning team, and bathroom.
Location, parking, old furniture, hygiene. The rooms are spacious but the furniture is very old.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewpool, free parking, BREAKFAST, air conditioning, restaurant right next to the hotel, Blacky (dog), free water & peanuts, very comfortable beds
The fridge didn't work & one morning, the shower only had cold water.
Good morning, Xenja. Thank you so much for your contribution. Your compliments are very kind. As for what could be improved, the refrigerator is working. We'll simply unplug it, as some guests prefer to keep it off so as not to hear the inevitable, albeit low, whirring sound of the motor. Simply plug it in. Regarding the cold water, there may have been a problem with the boiler, but we didn't receive any complaints during your stay, so we're not aware of any lack of hot water. Thank you again, and we hope to see you again soon.
Good morning, Xenja. Thank you so much for your contribution. Your compliments are very kind. As for what could be improved, the refrigerator is working. We'll simply unplug it, as some guests prefer to keep it off so as not to hear the… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewCharming, beautiful, and clean. Kind and helpful staff. Walkable to the lake and a couple restaurants. Great views. Nice pool. Poolside drinks and snacks in the afternoon. Best breakfast for an affordable place.
Nothing.
Dear Jessie, we're so happy to read your kind words. It's so moving to see our efforts rewarded in this way. Thank you!
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewPoor service in the restaurant, head man very rude. Pool out of action for quite a time
Good morning, we're sorry to hear that you weren't satisfied with the restaurant service. It's likely that since we were only opening our doors every week, we didn't live up to your expectations. We promise to improve on our mistakes. Best regards.
Good morning, we're sorry to hear that you weren't satisfied with the restaurant service. It's likely that since we were only opening our doors every week, we didn't live up to your expectations. We promise to improve on ou… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLovely location- walkable to the lake Great breakfast. Room was fine. Would stay again.
Parking was a little tight but free parking was available about 50m away
Dear gordon we just love it! thank you so much and really hope to see you again
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewGreat location, comfortable classic hotel, friendly staff, great breakfast, great atmosphere, dog friendly
Nothing except that cappucino machine at the breakfast bar could be adjusted not to provide for coffee to the rim of the cup: everybody was struggling to get their coffee to the table without spilling!
Good afternoon, dear Madeleine. You& are absolutely right, and we have adjusted the coffee machine. Thank you for your valuable feedback.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewVery nice and considerate staff. Great rooms with aircondition and fridges. Relaxing poolarea.
Dear Joachim, thank you for your positive and heartfelt comment. Thanks to this satisfaction, we continue to work towards making all our guests happy.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in May 2025
Verified reviewReviewed: 30 June 2025 · Stayed in May 2025
Verified reviewStaff was friendly Breakfast was amazing.
The furniture was old. I did not like that they are asking you to sign a privacy permission form. They want to save your data mobile etc. I did not want to sign but they insisted. I signed to avoid more discussion in my holiday.
Good morning, thank you for your feedback. We are currently undergoing extensive renovations of our rooms and common areas to offer an increasingly positive experience. Regarding the required documents, we are required to comply with public safety regulations. However, we guarantee that your data, always in compliance with these same laws, will not be stored but deleted from the system to ensure maximum privacy. Thank you again for choosing us.
Good morning, thank you for your feedback. We are currently undergoing extensive renovations of our rooms and common areas to offer an increasingly positive experience. Regarding the required documents, we are required to comply with public… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThe staff were ultra attentive. The pool was perfect and amazing after a 6hour motorbike journey in 35° heat. Good breakfast and a nice late check out so we could catch a little chill time by the pool this morning. Perfecto!
Thank you so much, Mr. Flonn. It's a joy for our work to receive comments like yours. It warms our hearts. Thank you!!
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewGreat location right at the Lugano lake. Amazing breakfast and super friendly staff, including Blacky, the owners German shepherd.
thank you so much Azat. thank you!!! and see you soon
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewI booked the Superior King room and it had an amazing view of the pool and lake/mountain panorama. There was free parking. Pool could be used any time even during the night. The breakfast was very good with plenty of options and the staff was super friendly, you could tell they love doing their job. Thea area is very good as it's a short walk from the beautiful lake side, park and great restaurants. Very happy with the value this hotel provided and it exceeded expectations.
Corridors and some common areas were a bit worn down.
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewThis hotel is beautiful, excellent location, and friendly staff. The room was clean and it had a unique view of the lake
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewLovely location. Friendly helpful staff
Shower cubicle was tiny. Had to squeeze through the dooor to it
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewWe had hoped it would be a nice place to stay, however it was disappointing.
Very terrible customer service and the management was even worse. I definitely would not recommend staying here. Stay anywhere else instead.
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewVery good for both