Reviews of Ca' San Polo - Ferretti Hotels Collection

Absolutely terrible experience, the worst in years of booking through Booking.com. The photos on Booking.com were completely misleading. In reality, it was a nightmare. The hotel was moldy and smelled bad. The room was like an unfinished attic space. Everything was dirty, moldy, and smelled of smoke, mold, and urine. The fabric wallpaper, curtains, and mattresses were covered in stains. When I requested a room change to the one we had booked, the receptionist said they didn’t have another one. Calling the Booking.com helpdesk, I was advised to negotiate directly with the hotel, which was impossible. They refused to refund the payment, cancel the reservation, or shorten our stay. NOTHING was possible. They offered us a different room for the 2nd and 3rd night, but it was just as horrible as the first. The extra bed was a folding metal cot with a metal bar in the middle and a thin foam mattress — impossible not to feel. In the end, the three of us slept on a double bed. Dirt, bad smells, mold, and cigarette odor were everywhere. The receptionist offered a diffuser to cover the odor, which didn’t help. Even with the scent sprayed, the smell of cigarettes and toilets was still noticeable. Google reviews mention bedbugs. We didn’t lift the mattresses and stayed in the room only when necessary, from 11:00 PM to 9:00 AM, spending the rest of the time elsewhere. It was a huge disappointment, ruined our stay in Venice, and the hotel’s approach was terrible. Booking.com promised a 20% discount via credits but has sent nothing, and my emails receive only automatic replies. Everything was one big disappointment. I have comparison photos of the rooms and sent them to Booking via email. This is FRAUD from the hotel! The photos were likely edited, or maybe just one model room — otherwise, it was a horror.

Absolutely terrible experience, the worst in years of booking through Booking.com. The photos on Booking.com were completely misleading. In reality, it was a nightmare. The hotel was moldy and smelled bad. The room was like an unfinished attic space. Everything was dirty, moldy, and smelled of smoke, mold, and urine. The fabric wallpaper, curtains, and mattresses were covered in stains. When I requested a room change to the one we had booked, the receptionist said they didn’t have another one. Calling the Booking.com helpdesk, I was advised to negotiate directly with the hotel, which was impossible. They refused to refund the payment, cancel the reservation, or shorten our stay. NOTHING was possible. They offered us a different room for the 2nd and 3rd night, but it was just as horrible as the first. The extra bed was a folding metal cot with a metal bar in the middle and a thin foam mattress — impossible not to feel. In the end, the three of us slept on a double bed. Dirt, bad smells, mold, and cigarette odor were everywhere. The receptionist offered a diffuser to cover the odor, which didn’t help. Even with the scent sprayed, the smell of cigarettes and toilets was still noticeable. Google reviews mention bedbugs. We didn’t lift the mattresses and stayed in the room only when necessary, from 11:00 PM to 9:00 AM, spending the rest of the time elsewhere. It was a huge disappointment, ruined our stay in Venice, and the hotel’s approach was terrible. Booking.com promised a 20% discount via credits but has sent nothing, and my emails receive only automatic replies. Everything was one big disappointment. I have comparison photos of the rooms and sent them to Booking via email. This is FRAUD from the hotel! The photos were likely edited, or maybe just one model room — otherwise, it was a horror.

The beds were comfortable and the location was halfway between train station/parking and San Marco square. Breakfast was good too.

The perfume smell was so strong. For those with allergies to strong scents this is not the place for you.

It was convenient to things I was interested in

The air conditioner wasn’t as cold as I would have liked

Location good, the bed of my son was broken .

Location . Stuff

Too many stairs . No breakfast included .

Malsha is an excellent receptionist. She is very cooperative, helpful and greated us with smiling face.

Overall hotel's ambience is marvelous.

The room was in good shape, it looked like Venice in the 60s

It was very loud we were able to hear every stepped up was made in the building.

Very authentic hotel in venician style!

The room was really nice and cozy

Absolutely nothing

Location is perfect. Calm, close to all must visit poits

Great location, easy to find / access. Friendly helpful staff

bathrooms need more ventilation - smelt musty & damp

Good value for Venice. Loved the drapes but needed a good clean. Would stay again

It was ok for us with just cabin bags but if large luggage it would be a struggle to take them up the narrow stairs

Loved that it was a small old hotel with colourful red and gold curtains and bedspreads giving it a luxury touch to a budget hotel, however the lovely curtains and material wallpaper were dust collectors. The hotel is in a small side street in San Polo so it was nice and quiet at night. There is a breakfast option and a very small roofspace providing a view of the surrounding rooftops. Good selection of teas provided in our room. Would stay again.

The room could have done with a good vacuum of the floor, walls and curtains, otherwise we loved our room

Very good bed and comfort sleep. Very calm place, you nearly do not hear the noise from the town. It is not far to go every direction of Venice. Room 31 has a beautiful rooftop view

The bathroom sink must be washed properly, it also relates to doors and windows. Maybe that is hard to do when the ceiling is to high, but dust on the curtains wasn’t clean for a long time. Please do it! I do believe it could be an hour clean of the room and 9 points are well deserved by now

The place is quiet and the bathroom is clean. However, the room is very small, making it difficult to move around. There is air conditioning, a kettle with tea and coffee, and a mini fridge.

The room was extremely small, which made moving around quite difficult.

The room was spacious and comfortable and nicely decorated. The host was friendly. The location was good for the 'other side' of the Grand Canal.

The "other side" (other side from San Marco) seemed to be more of the 'party side' so was noisier and in particular, the street outside the window had some noisy people go by late in the evening. There was also a plumbing issue where the upstairs dripped into our bathroom for a little while. Not sure what the cause of that was.

Location and price

The air conditioning really didn’t work. It was uncomfortable at night

Cozy

To little

The location of the hotel is great , with restaurants and shops around , walkable distance to Realto and San Marco, not far from bus station

Windows were facing the wall if other buildings

Great location - quiet room and good space for Venice. This property has great potential - if I owned it - it would be “pristine” and get 9+ ratings and probably more revenue / nite…

Not clean, found mold in the shower… the beds are “twin beds” then put together to make a “full bed”… the shower has inconsistent “hot” water, errr… our request would be “more attention to details”.