Alcohol should be less pricy …

The staff is exceptionally friendly and helpful as well as very professional in their jobs. The design of the hotel is very interesting. I would say among all the hotels I stayed in, this room/ bathroom I liked the most. It is a combination of retro with luxury with modern comfort and fantasy. Trip by boat to the private beach is awesome. Food was good.

Stayed in October 2024

Nothing

Stunning view, great room, very friendly staff

Stayed in October 2024

Nothing

Beautiful room overlooking the water. Absolutely stunning hotel.

Stayed in September 2024

Beautiful property with an extraordinary pool, private beach access, lovely shops and good food. Great location, close to Porto Cuervo. Great beds - as expected of a luxury resort. Staff is extremely attentive and provides friendly, prompt and efficient service.

Stayed in September 2024

tennis courts

Stayed in May 2024

I have nothing to complain about

The service is exceptional the staff is so friendly and accommodating my husband got an allergy on a Sunday and they brought him a doctor to the hotel. The concierge team is lovely. The hotel is so charming and cute the beach is beautiful and the rooms are so comfortable.

Stayed in June 2024

Amazing.

Incredible.

Stayed in May 2024

nothing

Everything! the hotel is amazing. the concierge analese was a great help! had an amazing time

Stayed in May 2024

Although we knew and accepted by booking that a beautiful room in this fantastic hotel is expensive, the price level for drinks and food is crazy. We are not filthy rich, but from time to time we still spend a little extra for a great hotel. However, we have never before experienced a general price level like this in any other top class resort in their restaurants and bars, and we have been to quite a few during the years. 18 euros for two cups of coffee, 70 euros for two drinks in the bar, and not possible to have dinner and share a bottle of decent wine for less than 200 euros pp. Indirectly, we almost felt "if you´re not very rich, we do not want you here". We talked to other guests who felt exactly the same and they went elsewhere to eat. This is a shame and probably not necessary in order to run the hotel with the same profits. If you have a few more choices and make it just a litte more affordable most people would stay, eat and drink more in the hotel. You would probably also get more people with a little more different backgrounds as guests, which also might be good. If you don´t agree, that is fine, but you should at least then publish your menus and price lists clearly on your web site, so people know in advance. Other than that, fantastic place and very nice people working there (not their fault the prices are so high).

Fantastic place, something special.

Stayed in May 2024

Rooms are too small , bedsheets

Location , and Spa

Stayed in June 2023

The weather on some days

OUTSTANDING, BEAUTIFULL AMAXING SERVICE RSNKSVAS ONE OF THE BEST IN THE WORLD IN MY VIEW. THE STAFF WERE BETTER THAN EXCELLENT IN EVERY RESPECT.. A REAL TREAT TO STAY THERE.

Stayed in June 2023

The prices are really very high and I think they are unreasonable. Didn't like the massage.

the hotel is really authentic and very beautiful.

Stayed in June 2023

We went in May, not peak season, so the beach and some restaurants were closed which was a shame but there are plenty of nearby beaches

Staff were exceptional, very attentive and nothing was too much trouble. Stunning location and good amenities and food.

Stayed in May 2023

not one thing to complain about

every single thing was absolutely perfect! interiors to die for, exceptional location, stunning and crystal clear waters, superb staff - it was impeccably beautiful

Stayed in April 2023

The main thing that stands out for me was our meal at the Nobu restaurant. We have dined at other Nobu’s as well. We don’t mind spending money at very nice restaurants but this particular one had a $20 charge for a small bowl of just regular white rice for one person. There is a line between paying money for a nice meal and gouging which clearly the rice charge falls in that group. I could have bought them a 20 pound bag of rice for the charge of this ridiculous price on a scoop of rice. Yes it’s a small thing but so ridiculous I had to comment.

beautiful property, fantastic location, great staff

Stayed in October 2022

everything was just perfect!

Stayed in September 2022

nothing to be honest

everything

Stayed in September 2022

refund

nothing

Stayed in May 2025

Completely dissapointed.. even the breakfast starts at 7 am and we have to live by 6.40 am and even the concierge confirmed before that they can arrange a breakfast for us cause we payed with the room rate.. last night before we check out they changed their mind and even they confirmed by e mail they chnaged their mind and disturbed us while we were sleeping, 4 times called us. It was a nightmare and they said they can only offer fruits what a shame for a 5 star famous hotel.. I think they are just grocery adn all the facilities were not good the hotel totally waste of time.

Stayed in May 2025

Service staff at breakfast/lunch Cleanliness of room I reserved king bed it was not king Room very old and smell of kitchen comes to it Spa very underwhelming and therapist not great

Soaps

Stayed in June 2023

Nothing only thing which could of been better was the breakfast

the architecture and colour of the property

Stayed in September 2022

we paid for a premium sea view room but we were right above the live music (outside our sliding door!) from the bar which played until midnight. the hotel wifi did not work, they have forbidden irons and charge a fortune for pressing/laundry service. the cost of food and drinks were completely over-priced. for example €110 per person fixed price for lunch in the pool area and €25 for a glass of local white wine. Whilst we knew it was a premium resort hotel when we booked it the pricing we experienced was excessive and we want to make sure other people understand the scale of extra expense before you book here.

beautiful old hotel and gardens, nice room internally, beach and pool were very good

Stayed in September 2022

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in May 2025