Reviews of Smy Carlos V Wellness & Spa Alghero 5 stars

+ Good location, close to the city center and the airport.

- The dinner was very bad, extremely poor compared to the price paid. There were no traditional Italian dishes at all, and the menu felt very cheap.

Excellent breakfast, friendly and helpful staff, nice pool area, location great, rooms comfortable and spacious, cleaning excellent, hotel busy but not crowded.

No air-con in the gym and cheap equipment, some guests allowed to reserve sun loungers with towels despite it not being allowed on the hotel rules. The light switches in the room were confusing (!), almost no English speaking channels on the TV.

Swimming pool was good. Staff were great. Breakfast good.

Not close to a good beach. The publicity photos gave the impression the hotel was across the road from a usable beach, but this was not the case. A bit expensive.

The swimming pool, although it wasn’t a 5 stars swimming pool.

The location was very good

Great location and great hotel !

Location excellent. 10 minutes away from town

All good

Fantastic location, lovely staff, great pool.

Only thing we could think of that could be updated is the gym, otherwise everything fantastic!

The room was beautiful! Also, since we brought our dog, they had a water dish and little bed waiting for her. The surrounding area was Ultra Dog friendly. She had plenty of places to walk. She could even go to the cliffs and swim near by. We were so happy!

This has nothing to do with the Hotel, just an observation that made my husband and I very sad. I have NEVER seen so much littering and garbage around this area in particular, in my entire life!!! Filthy!!! People throw their garbage EVERYWHERE!!!! The Island needs to come together and create LITTER LAWS!!! Give fines! They could be rich just with fining people. Also, there are no scooper laws for Dog Poop. We still picked ours up but watch where you walk. I had deja vous of the 80s/90s when I first visited Austria. Now that we have this law, our streets and side walks are clean in Austria.

Great location. Close to the old town and cozy beaches. Hotel is clean and comfortable with a great view for a bit extra pay.

Breakfast was lacking a few items such as vegetables.

The hotel location is very convenient within walking distance to the center. It is altogether clean, tidy and spacious.

The sea view room is with a partial sea view and overlooking the construction site. It's not acceptable for a five star hotel to lack a coffee machine (instant coffee and a kettle included) and hand held shower head in the bathroom. The toilet seat was uncomfortably located very near to the sink. We asked one of the chairs at the balcony to be changed but it wasn't (photo attached). We wanted to have just a cup of coffee in the morning at the restaurant and we had to explain for five minutes that we will pay for the coffee because we don't have breakfast. The staff couldn't offer another room of this type although at booking.com there were at least two available. The proposed free upgrade for the first night (frontal sea view) was located directly above the main entrance and the main city street with constant traffic. Otherwise the room was definitely larger and better equipped. If you're looking for a quiet escape hearing the waves that's not the right place.

Amazing view from pool & rooms

Hotel is advertised as a Spa with Indoor pool etc but the Spa and indoor pool area are 1. at extra cost & 2. not available to U16s

nice pool area and view from the hotel

View from restaurant could only be enjoyed if booked that area of the restaurant , a shame it could not be used in the morning. The pool opened and closed way to late in the morning and early in the evening . The gym also opened at 8 am. a little late. The food included in the buffet was not good at all, and we ended up finishing the food before the waiters came to take order for drinks.

The staff are amazing, really helpful

Location

Whole place needs investment. Looked very tired.

A huge swimming pool and nice pool bar area. Location was a short walk from the centre but it was a seafront location.

Property was listed as a 5 star. This is a stretch, it is a 3 star or 3.5 at best. I booked a suite which turned out to be 4 beds in 1 big room more akin to a dormitory. 1 bathroom and very poor hard mattresses. Also the view was poor for the supposed top room. No bell hops or anything else that a 5 star hotel offers, yet 5 star prices were charged. It is average and not a bad place but not when you are paying 5 star prices. You expect a lot more luxury.

We stayed at Smy Hotels Carlos V for two nights and was unfortunately disappointed by the service and amenities, which did not reflect the quality expected from a 5-star establishment. Upon arrival, there was minimal customer service—no assistance with luggage and no valet or support for parking the car. The welcome felt impersonal and underwhelming. The gym facilities were notably substandard: the treadmill was faulty, the weights were old and incomplete, and the overall selection of equipment was very limited and outdated. This falls far short of what one expects from a hotel of this category. Although we were offered complimentary drinks at check-in, redeeming them at the bar turned into an uncomfortable experience. The bartender was unwelcoming and argumentative—not only with us but with other guests as well—casting a shadow over what should have been a simple and pleasant gesture. Additionally, when we inquired at the front desk for restaurant or activity recommendations, the assistance was minimal. We were handed a single brochure and a basic map, with no personalized suggestions or engagement. This is not what I would consider the level of concierge service one should receive at a hotel of this rating. Overall, while the location and potential of the hotel are promising, the lack of attention to service, hospitality, and facility standards made for a disappointing stay. If you are looking for a proper 5 star hotel, go elsewhere.