134 Via Sant'Agostino, 90134 Palermo, Italy
#29 of 95 hotels in Palermo
Guests' ChoiceBased on 95 hotel reviews
8.3Cleanliness
8.5
Comfort
8.8
Location
9.3
Facilities
8.6
Staff
9.2
Value for money
7.8
Free Wifi
9.5
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End of dialog contentReviewed: April 21, 2025
Amy
ItalyAC wasn’t functioning; shower leaked into the bathroom; the first day they only made my bed and did not empty the trash or refresh the coffee. They also originally gave me a lesser room than I paid for but they corrected that immediately.
Lovely building, wonderful staff and spa. Great breakfast
Stayed in April 2025
Reviewed: November 15, 2024
Miguel
MexicoNo parking
Driving and parking is a challenge around the area of the hotel
Stayed in November 2024
Reviewed: November 5, 2024
Paula
SpainOur room had a disgusting smell
The hotel is great. Very beautiful and very new
Stayed in November 2024
Reviewed: October 4, 2024
Josie
AustraliaPerhaps coffee pods in the room would have been nice!
The room was very comfortable, quite modern with lovely Juliette balcony & open doors to the internal garden. Staff were friendly and helpful. Best bed we’ve had in Sicily. Location was perfect for us.
Stayed in September 2024
Reviewed: August 27, 2024
Kate
United Kingdom- our room was in the building adjacent to the main hotel, which was undergoing construction on the ground floor - gave it a slightly unfinished feel and more like staying in an Airbnb than hotel - would suggest the hotel are upfront with the fact there is construction work - room not as luxurious as you would expect for the price
- great location close to all main sights of Palermo - lovely breakfast, great choice of food and great quality ingredients (only suggestion would be to provide barista made coffee rather than machine) - setting for breakfast in the courtyard is lovely - all staff seemed lovely and helpful
Stayed in August 2024
Reviewed: July 8, 2024
Jen
United StatesA little far out from cool Part of Palermo
Host so nice and helpful w bags
Stayed in June 2024
Reviewed: June 21, 2024
Hein
NetherlandsWaiter was bagging for a tip.
Breakfast was amazing, lots of choises and tastfull. Location is perfect, in the center but not at a noicey street. The atrium is cosy and offers a nice place to cool off.
Stayed in June 2024
Reviewed: June 20, 2024
Catherine
United StatesWe didn’t love our shower with the tub, it was uncomfortable
The service was exceptional and accommodate us really good. I wasn’t feeling good and they made me an amazing soup at the hotel from scratch and home made.
Stayed in June 2024
Reviewed: June 17, 2024
Ghassan
CanadaRooms weren’t comfortable in sense that we didn’t have chairs , we occupied two rooms ( two couples ) but couldn’t visit or chill as a group in any of the rooms . Cleaning staff need to pay more attention and replenish what’s missing or used such as towels , soap , toiletries. Stairs were kind of hazardous but we managed . Staff at the restaurant a bit stiff until you basically spend few days and then they will loosen up.
Location was Excellent Front desk and management were amazing but I’m sorry the only gentleman’s name that I remember was Suraj . Restaurant and the variety of food were outstanding. A unique boutique hotel with a character
Stayed in June 2024
Reviewed: June 16, 2024
Nigel
United KingdomMugs with handles in the bedroom. The existing mugs with no handles were very hot too hold
Good breakfast and great location
Stayed in June 2024
Reviewed: June 9, 2024
Matt
United StatesThe AC is extremely weak - there were nights when we woke up from being so uncomfortable. We asked the front desk to help a few times and the fix did not help.
Such a stunning property - the rooms have so much character and the pool area is breathtaking.
Stayed in June 2024
Reviewed: April 11, 2024
Sebastien
FranceSmells from the drains
Location
Stayed in April 2024
Reviewed: January 5, 2024
Rise
DenmarkCould be much cleaner.
Cosy and classy boutique hotel in the old town of Palermo.
Stayed in January 2024
Reviewed: November 30, 2023
Anthony
MaltaNothing really
Very central quiet and very helpful staff
Stayed in November 2023
Reviewed: November 19, 2023
Scarlett
United KingdomIt was quite expensive for the size of the rooms
The receptionist was so helpful, very stylish interiors, amazing food
Stayed in October 2023
Reviewed: October 30, 2023
Julia
IrelandThe breakfast time starting from 8 am. We missed two breakfasts out of 3 as we had to leave earlier
Location, size, design, restaurant were superb
Stayed in October 2023
Reviewed: October 24, 2023
Jamie
United KingdomLocation was excellent for getting around the city by foot, rooms were lovely, breakfast very nice, staff were super and central courtyard for dinner and drinks so nice
Stayed in October 2023
Reviewed: September 21, 2023
Anna
GermanyNot enough and not very servile staff in the courtyard for Breakfast, reception very helpful instead.
Very nice home in the center of Palermo! Beautifully and tastefully furnished and clean rooms, nice amenities, good breakfast. I loved my balcony, even though the calm! street tends to be very loud in the mornings.
Stayed in September 2023
Reviewed: September 11, 2023
Jennifer
United StatesThe room itself seemed clean - the bathroom, the floors, the fridge, etc. However, each day we found a new stain on the bedding.
Great location to visit Palermo. The hotel was decorated very nicely. The on-site restaurant was delicious for both breakfast and dinner. The size of the room was decent especially for a boutique hotel. The staff was very welcoming and friendly.
Stayed in September 2023
Reviewed: August 10, 2023
Maguy
BelgiumThe pool was a bit of a disapointment and our air conditioning didn't work properly. It's placed on the bottom of a shelf and the cold air didin't reach the room.. Our room had a constant temperature of 26,5° while the aircon should habve been 19°/20°
Beautiful place, very friendly owners/staff and excellent breakfast
Stayed in August 2023
Reviewed: July 27, 2023
Robert
AustraliaOnly issue was the TV remote not functioning. Worked it out eventually. Small negative.
Staff were helpful and friendly. Room was very rustic
Stayed in July 2023
Reviewed: July 16, 2023
John
NetherlandsGreat room, great food, nice people! @casanostra: not your vault but the taxidriver you ordered to bing us to the port/harbor was extremely rude … advice not to use him anymore!
Stayed in July 2023
Reviewed: July 5, 2023
Michelle
United KingdomLift wasn’t working on our floor for our duration. There was lots of rubbish around on the streets. Lots of building work going on next door.
Breakfast was excellent and staff were helpful.
Stayed in July 2023
Reviewed: July 4, 2023
Jennifer
United Kingdomnothing
small, stylish, great dining
Stayed in July 2023
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