Reviews of Casa Roberta
Via Smeraldo, 5, 84010 Conca dei Marini, Italy
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Reviewed: 14 June 2024 · Stayed in June 2024
Verified reviewThe property was great, and the cleanliness was also great.
The location description was very unclear. The map pin led me to a place far from the entrance. There were two entrances to the property, but the renter didn't provide guidance on the best path to take.
Thank you for your feedback, and we're glad to hear you found the property and its cleanliness to your satisfaction. We’d like to gently clarify that all necessary check-in information, including directions and entrance details, was provided well in advance of your arrival. It seems this information may not have been reviewed until 2 a.m. at the time of your check-in, which understandably can be a tiring and overwhelming moment. While our standard policy does not allow for such late check-ins, we made an exception and waited to welcome you out of courtesy. It’s unfortunate that this experience led to confusion, but we do our best to ensure our guests have a smooth arrival, especially when the provided information is reviewed ahead of time. Thank you again for staying with us, and we wish you all the best in your future travels.
Thank you for your feedback, and we're glad to hear you found the property and its cleanliness to your satisfaction. We’d like to gently clarify that all necessary check-in information, including directions and entrance details, was pr… Show more
Reviewed: 15 September 2023 · Stayed in September 2023
Verified reviewReviewed: 4 August 2023 · Stayed in August 2023
Verified reviewGreat location. Very responsive host who made our stay very comfortable. Very accessible to local beaches and very spacious for two people
Only issue was there was no hot water in the shower but we didn’t see this as too much of a problem
Thank you so much for your kind words—we’re really happy to hear that you enjoyed the location, space, and overall comfort of your stay! Regarding the hot water, we appreciate your understanding. The issue was due to a temporary blackout in the town, which unfortunately affected the system and was beyond our control. Thankfully, it was resolved shortly after. It was a pleasure hosting you, and we’d love to welcome you back anytime.
Thank you so much for your kind words—we’re really happy to hear that you enjoyed the location, space, and overall comfort of your stay! Regarding the hot water, we appreciate your understanding. The issue was due to a temporary blackout i… Show more