Reviews of Hotel Champagne Palace 4 stars

Dear Guest, We are sorry to read that your experience was not satisfactory. However, we would like to clarify some important points. Our staff is consistently praised in reviews for their kindness, professionalism, and helpfulness, something we are very proud of. We always do our best to assist our guests with any needs or requests they may have. As for your specific situation, we did not invent anything. On the second day of your stay, during routine cleaning service while the rooms were unoccupied, our housekeeping team found two wall lights (appliques) broken in two separate rooms occupied by your group. These lights were fully intact prior to your arrival; we have two staff members who thoroughly inspect each room before handing them over to guests. In addition, volleyballs were found inside the rooms, and we believe this may have contributed to the damage. As is standard policy in hotels around the world, any damage caused during a guest’s stay must be compensated. We simply requested payment for the broken items in accordance with these policies—nothing more. We hope this provides a clearer understanding of the situation and trust that future guests will consider the full context. Best regards, Hotel Champagne Palace

Dear Guest, We are sorry to read that your experience was not satisfactory. However, we would like to clarify some important points. Our staff is consistently praised in reviews for their kindness, professionalism, and helpfulness, someth… Show more

Dear Guest, Thank you for taking the time to share your feedback. We would like to take this opportunity to clarify a few aspects of your review. The walls in our rooms are not dirty; they are painted in a slightly darker shade of white, which may appear differently depending on lighting conditions. Our furnitures are carefully cleaned, and each room is inspected by a dedicated staff member before being assigned to our guests to ensure it meets our quality and hygiene standards. Regarding the elevator, please note that the lift in service for our guests is regularly cleaned and maintained. The area you referred to between the glass and the shaft is not accessible to regular cleaning staff, as it requires certified technicians. We already have a scheduled appointment for the specialized cleaning of that section, in full compliance with safety regulations. As for the presence of individuals in the streets outside the hotel, we understand your concern, but this is unfortunately beyond our control. We would like to assure you that the safety and well-being of our guests within the hotel remains our top priority. Additionally, all in-room refrigerators are fully functional and regularly checked, as they are recently installed. Lastly, we confirm that all the information provided on our official website is accurate and reliable. Best Regards, Hotel Champagne Palace

Dear Guest, Thank you for taking the time to share your feedback. We would like to take this opportunity to clarify a few aspects of your review. The walls in our rooms are not dirty; they are painted in a slightly darker shade of white, w… Show more