The lady on the breakfast duty was very rude, She responded to our smile with a frown. Also made an issue of us staying 6 mins over, in the breakfast hall, called the reception and so on. This was not the case with a white family the next day. Well we didn't care much, but it is a hotel, not a military academy, where you make an issue of 6 minutes. Maybe the underlying cause was something else. The safe in our room was not working, so we had to carry our important stuff with us everywhere. A staff member replaced the batteries but it didn't help, he said he cannot do anything else, and I should read the instructions :P which was a bit silly.

The room was clean and so was the bathroom. There are elevators so you don't have to haul your luggage. The centre of the city is reachable by bus (stop right next to the hotel) and tram (After a walk of 8-9 mins). Air conditioning worked well. They provide you water bottles, the room has a coffee maker too. The breakfast was decent, could do with a few more options, but not bad at all. The reception staff was very nice. He even helped with out luggage from the taxi. They clean and make the rooms everyday, which is very nice.

Stayed in August 2025

At arrival, reception desk said my reservation was for two people rather than 4 and made us pay more. My reservation was clearly stating rate for 4 people but the girl didn’t even look at that. I was too fed up and tired from a really long travel to actually discuss this further and just paid to get some rest.

The hotel is nice

Stayed in June 2025

We have stayed with you 3 times now and always you enjoyed our stay.

Joseph on reception was excellent very helpful and informative. Convenient to tram. Always very clean and comfortable.

Stayed in July 2025

n/a

Staf friendly, clean room and nice breakfast.

Stayed in August 2025

The hotel is quite far from central Florence - it takes about 15-20 minutes with a tram.

The room was clean and comfortable.

Stayed in July 2025

A bit dated with the black and mirrors theme. Some furniture was worn. Shower is pretty small.

Loacted across the street from a grocery store and 'food cart'. 7 minute walk to tram station. Everything worked.

Stayed in July 2025

The big bed for 2 people were actually 2 matresses put together under the same sheets.

Everything was very clean and smelled good.

Stayed in July 2025

The location wasn’t the best , taxi will cost from 20-50 euro one way.

The rooms was clean and the bed was good , the ac also works with out a door card.

Stayed in July 2025

the location is far from city

the staff were very good

Stayed in April 2025

There is nothing not to like at this hotel

I liked everything. It's walking distance to the train station and it's very clean. Everything is exceptionally clean, and I recommend it to everyone who likes cleanliness. The staff are amazingly friendly and helpful.

Stayed in June 2025

Location was close to the tram and only few minutes to the center. However the area around seems a bit messy which may consider not that safe I’m not sure.

Was clean and big enough. Free parking Good staff

Stayed in May 2025

This is a convenient hotel for airport transfers. Don’t really see people staying here unless it is for work or travel. I met three couples at 5 am waiting for cabs to the airport. You can easily take the T2 tram to get to the main train station if you want an option to visit tourist sites in Florence.

Close to the airport, clean, nice staff. Excellent restaurant, Il Carnivore, within walking distance from the hotel. Staff recommended another restaurant but I stumbled on this on my way to eat. It was delicious.

Stayed in May 2025

the siz of the room

very good breakfast.

Stayed in June 2025

Good location for an early morning departure.

Stayed in April 2025

The showe head isn’t working I can’t showet properly..the aircon doesn’t work at the night specially the weather at the moment is too hot

Bed was so comfortable

Stayed in June 2025

AC and road noise

Early check in

Stayed in May 2025

- not many bars or restaurants in the vicinity.

- very pleasant room and bathroom. - friendly and helpful staff - free parking next to hotel - near public transportation

Stayed in May 2025

My hotel door didn’t lock properly

Staff members were super lovely and helpful

Stayed in April 2025

Although only 5 mins from the airport a taxi costs avg €27. If your flight goes outside of tram or hire car return hours, then you need to take a taxi.

Good parking facilities right outside the hotel. Tram stop just 400 metres away

Stayed in May 2025

Bathroom was not clean, found womans hair on the wall of the shower

Clean room, very cold air conditioning, great staff and cozy bed

Stayed in May 2025

Nothing

Comfy, clean and lovely coffee machine in my room Very easy for late arrival from the airport

Stayed in May 2025

Room facing a busy road was a bit noisy, and the air conditioning/fan was not working. We were able to open the windows, which is nice, were it not for the noise from the road.

Very easy check-in, staff is very helpful and prompt to answer questions. Coffee in the early morning is a very nice touch! Very convenient location for catching an early flight. Comfortable room, all very clean.

Stayed in April 2025

Friendly staff, super clean & very comfortable bed

Stayed in April 2025

Poor isolation of windows and the noise from the street

Very close to airport

Stayed in February 2025