Hodnocení – LH Hotel Excel Roma Montemario 4 hvězdiček

Dear Customer, We thank you first of all for the positive assessment, despite what you have written below. We are sorry to read all this, but unfortunately, the anonymous form does not allow us to investigate thoroughly and verify how much has taken place. We start by answering about the time of check in: which is usually from 14:00, to allow us to do the cleaning work; but this does not deny the possibility, if the room is not yet ready, to store your luggage in one of our store rooms. As for towels, we have a work organization that provides for the control of all rooms as soon as they finish cleaning, just to avoid similar incidents, it’s so strange that it would be useful for us if you gave us more details about what happened. Regarding power outages, there have not been any in the last few months, we don’t really know what you’re referring to. It’s very rare for us not to have power for a long time; it can rarely happen for a few minutes, but we are always equipped with specialized technicians to intervene promptly. We finally respond to the comment on our staff, who is prepared and always ready to give support to our customers. If you want, we are available for more information, so that we can intervene if necessary. We would like to thank you again, for having dedicated your time, and made known the pleasure of having stayed with us thanks to the position that distinguishes us, surrounded by nature and away from the chaos of the city, but also for having enjoyed breakfast, one of our reasons for pride. For this we hope to see you again, staying with us again. Best Regards, Lamin Hotels Group

Dear Customer, We thank you first of all for the positive assessment, despite what you have written below. We are sorry to read all this, but unfortunately, the anonymous form does not allow us to investigate thoroughly and verify how m… Zobrazit více