Reviews of Falkensteiner Hotel Bozen WaltherPark 5 stars
Via Alto Adige, 39100 Bolzano, Italy
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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe hotel has brand-new rooms which is a plus but unfortunately the bed was uncomfortable.
The biggest downside is the location: the property is surrounded by construction sites and feels unsafe with people lingering in a no-walk zone nearby. Our room looked directly onto the construction site and even the spa and rooftop bar face the same view. To make matters worse, heavy construction work started at 7:15 in the morning. When we called reception they simply said it was coming from the commercial centre and couldn’t be managed. Another odd detail - the hotel requested a security deposit for the minibar but the minibar only contained complimentary bottles of water. The only positive aspect was the receptionist who was empathetic and friendly. Breakfast was disappointing - average selection with moldy peaches and apricots served and the staff seemed disorganised and confused with orders. Overall, this place is not worth it. Avoid if you’re looking for a quiet oasis after the noise of a big city.
Dear Guest, Thank you for sharing your experience. We are sorry to hear that your stay did not meet your expectations due to the construction work nearby. We would like to inform you that the construction sites in the vicinity are not under our management, but we are aware of the inconvenience they may cause and sincerely apologize for the disturbance. Fortunately, the works are now in their final stages, and the entire area will soon be more pleasant and tranquil. We would be delighted to welcome you back in the future, once everything is completed, to offer you a more relaxing and enjoyable experience. In the meantime, please feel free to contact us directly if there is anything we can do to make up for the inconvenience you experienced, we are always available to find solutions for our guests. Best regards, Falkensteiner Hotel Bozen WaltherPark - team
Dear Guest, Thank you for sharing your experience. We are sorry to hear that your stay did not meet your expectations due to the construction work nearby. We would like to inform you that the construction sites in the vicinity are not und… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewStaff very rude and the hotel changed the prepaid rate for my reservation and charged my credit card with out permissions
Nothing
Dear Guest, We are sorry to read your review and regret that your experience did not meet your expectations. We would like to clarify that our staff is trained to maintain a professional and respectful attitude at all times. If you felt otherwise, we sincerely apologize but this is certainly not the standard of service we aim to deliver. Our staff is usually very attentive and helpful. Regarding the charge to your credit card, please note that, as a Booking.com-authorized property, we are fully entitled to charge the card provided at the time of booking, especially in the case of prepaid or rates, as per the terms and conditions accepted during your reservation. If there was any misunderstanding, we would have been happy to clarify this. Should you wish to further discuss the matter, feel free to contact us directly — we are always available to assist and clarify any concerns Best regards, Falkensteiner Hotel Bozen WaltherPark - Team
Dear Guest, We are sorry to read your review and regret that your experience did not meet your expectations. We would like to clarify that our staff is trained to maintain a professional and respectful attitude at all times. If you felt ot… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation close to Train Station Breakfast was excellent
Nothing
Dear Declan, We’re grateful for your generous review. It’s wonderful to hear that you enjoyed our delicious breakfast — designed to offer a fresh and revitalizing start to every morning. It’s also great to know that our central location served you well, making it easy to explore the charm of the city and its surroundings. Looking forward to welcoming you back to your home in the heart of Bolzano. Best wishes, Manuela – Guest Relations
Dear Declan, We’re grateful for your generous review. It’s wonderful to hear that you enjoyed our delicious breakfast — designed to offer a fresh and revitalizing start to every morning. It’s also great to know that our central location ser… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewAs advertised.
Breakfast is good but bit limited for the price. Bolzen is bad choice for August. Temperature is 38 and humidity is insane. It feels like Napoli not like Alps but that's my error nothing to do with property.
Dear Alen, Thank you for your great feedback. We’re delighted to hear that you appreciated our contemporary urban retreat in the heart of Bolzano. It’s wonderful to know you had a pleasant breakfast experience. Our team is always happy to accommodate guest preferences whenever possible, so please don’t hesitate to share any specific wishes during your next stay — making your experience enjoyable is our priority. Although the outside temperatures during your visit were unusually high — a weather pattern that surprised us as well — we’re glad you were still able to enjoy your time with us. We look forward to welcoming you back again, perhaps at a different time of year. Warm regards, Manuela – Guest Relations
Dear Alen, Thank you for your great feedback. We’re delighted to hear that you appreciated our contemporary urban retreat in the heart of Bolzano. It’s wonderful to know you had a pleasant breakfast experience. Our team is always happy to a… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewWe spent the evening on the skybar restaurant terrace. This is a beautiful space. We ate a very good dinner. Service and food were excellent. Breakfast was also excellent.
The reception asked for a 100euro deposit. That’s fair enough. However, the reason given was that we may take something from the minibar. After checking the minibar we found just two bottles of water which we thought was ridiculous.
Dear Paul, Thank you very much for your kind review and for taking the time to share your experience with us. We’re truly delighted to hear that you enjoyed your evening on our rooftop terrace and that both dinner and breakfast were excellent. It’s always rewarding to know that our guests value the service and quality we strive to deliver. We also appreciate your feedback regarding the deposit and minibar. Please allow us to clarify that the water and juice in the minibar are complimentary, as indicated by the sign inside. The minibar can be individually stocked upon request (additional cost), and guests are welcome to select their preferred drinks and snacks anytime via our internal guestnet. The €100 deposit is a standard procedure to cover any extra charges. However, we regret that this wasn’t clearly communicated during check-in, and we will work with our team to ensure better communication in the future. We look forward to welcoming you back in the future and wish you all the best until then. Warm regards, Manuela – Guest Relations
Dear Paul, Thank you very much for your kind review and for taking the time to share your experience with us. We’re truly delighted to hear that you enjoyed your evening on our rooftop terrace and that both dinner and breakfast were excelle… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewEvery thing was perfect
Dear Amer, Thank you so much for your wonderful feedback! We’re truly delighted to hear that everything was perfect during your visit. Your kind words inspire our entire team to continue delivering the best possible experience with passion and care. We’d love to see you again soon! With best regards, Manuela – Guest Relations
Dear Amer, Thank you so much for your wonderful feedback! We’re truly delighted to hear that everything was perfect during your visit. Your kind words inspire our entire team to continue delivering the best possible experience with passion … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewNew hotel with excellent facilities and rooms
Wasn’t so keen on restaurant food choice… Japanese menu only… plenty of alternative restaurants nearby but alternative hotel options would have been nice
Dear guest, Thank you very much for your valuable feedback – we’re delighted to hear that you enjoyed your stay with us and felt so comfortable in our new hotel and rooms. At Mochi – the first Mochi branch in Italy – sophisticated Japanese cuisine with European influences meets impressive views and a relaxed dining atmosphere. With an open kitchen and a sharing concept designed to bring people together, we offer a truly unique culinary experience in the heart of Bolzano. Naturally, we’re also happy to assist our guests in finding alternative dining options in the surrounding area. We’d be thrilled to welcome you back again soon – and perhaps next time, you’ll discover a new favorite dish at our restaurant! Warm regards, Manuela - Guest Relations
Dear guest, Thank you very much for your valuable feedback – we’re delighted to hear that you enjoyed your stay with us and felt so comfortable in our new hotel and rooms. At Mochi – the first Mochi branch in Italy – sophisticated Japanese … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewWe had a suite which was badly cleaned, we found socks and other personal items from previous guests in the room. The response was somewhat uninterested, but later the manager on duty came to apologise. The air-conditioning worked very bad, the inside room temp was end of the day around 29 degrees and so we decided to checkout and go some place else. The hotel recently opened and I have understanding on that front, but even with the check out the front desk was uninterested. No apologies, no attempt to get into conversation, no solution or anything else. This property has a long way to go, but not with us because they lost us as guests.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewNice new hotel with an outstanding rooftop restaurant.
Across the hotel there is a NO-GO zone with drug addicts, I recommend to avoid to go out in dark.
Dear Csaba, Thank you very much for sharing your feedback and for highlighting our rooftop restaurant with its stunning view. We’re delighted to hear you enjoyed it during your stay. Our hotel provides a safe and comfortable environment, and we sincerely regret that external circumstances impacted your visit. We look forward to the pleasure of welcoming you back soon. Best regards, Manuela – Guest Relations
Dear Csaba, Thank you very much for sharing your feedback and for highlighting our rooftop restaurant with its stunning view. We’re delighted to hear you enjoyed it during your stay. Our hotel provides a safe and comfortable environment, an… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewBeautiful hotel, everything is brand new (the hotel was only open 2 weeks when we stayed). Every aspect of the design and layout has had a lot of thought put into it. The restaurant is worth a visit but consider pre-booking as it is very busy.
Dear Jim, Thank you for your lovely feedback! We’re thrilled to hear that you appreciated the thoughtful design and atmosphere of our newly opened hotel, where urban elegance meets alpine spirit. We’re also delighted that you enjoyed your visit to our rooftop restaurant, where Japanese-European fusion cuisine is served. You’re absolutely right — pre-booking is highly recommended, as it’s a very popular spot. We look forward to welcoming you back for another memorable stay in the heart of Bozen. With kind regards, Manuela – Guest Relations
Dear Jim, Thank you for your lovely feedback! We’re thrilled to hear that you appreciated the thoughtful design and atmosphere of our newly opened hotel, where urban elegance meets alpine spirit. We’re also delighted that you enjoyed your v… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe resturant
Dear Govand, Thank you very much for your kind words. We're delighted to hear that you appreciated the cleanliness, the view, and especially the warm hospitality of our team. Your feedback truly means a lot to us. It’s wonderful to know that you enjoyed the atmosphere of our restaurant and had a pleasant overall experience during your visit. We would be pleased to welcome you back to our hotel in the future. With best regards, Manuela – Guest Relations
Dear Govand, Thank you very much for your kind words. We're delighted to hear that you appreciated the cleanliness, the view, and especially the warm hospitality of our team. Your feedback truly means a lot to us. It’s wonderful to know… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLocation
Noise drilling across the wall at 8am and when asked the reception they said it’s not our fault the attached mall is being built!
Dear Hadeel, Thank you very much for your review and for highlighting both our hotel’s prime location in the heart of the city and the comfort of our accommodations. At the same time, we sincerely apologize for the disturbance caused by the construction noise from the adjacent mall. We fully understand how important a peaceful and relaxing atmosphere is during your stay, and we truly regret that this impacted your experience. We would be genuinely happy if you gave us another opportunity to welcome you back — and to offer you the comfort, service, and care that define our commitment to guests. Sincerely, Manuela – Guest Relations
Dear Hadeel, Thank you very much for your review and for highlighting both our hotel’s prime location in the heart of the city and the comfort of our accommodations. At the same time, we sincerely apologize for the disturbance caused by the… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewPerfect location, direct in the heart of Bolzano’s wonderful city center. Mochi Restaurant & Bar - just an amazing experience - food delicious, drinks very well matched. Staff is very friendly & you feel that they individually care about you. Rooms are well equipped, very comfortable & designful with a great view. Breakfast you can enjoy on the astonishing roof top terrace, guaranteeing a perfect start into a new day. A rich variety of local specialties, healthy options & international food signatures. Also to have a spa treatment is absolutely a must have - I enjoyed the inner balance chakra treatment & felt after super relaxed.
Dear Yvonne, Thank you for your great feedback! We’re delighted to hear that you had such a memorable experience with us and enjoyed everything from our perfect location to the delicious offerings at Mochi’s with its stunning rooftop terrace. It’s heartening to know that our team made you feel personally cared for. We’re also pleased that the accommodations exceeded your expectations and that the spa treatment left you feeling completely refreshed. We can’t wait to welcome you back soon! Warm regards, Manuela – Guest Relations
Dear Yvonne, Thank you for your great feedback! We’re delighted to hear that you had such a memorable experience with us and enjoyed everything from our perfect location to the delicious offerings at Mochi’s with its stunning rooftop terrac… Show more