Reviews of Grand Hotel Bristol Spa Resort, by R Collection Hotels 5 stars
Via Aurelia Orientale, 369, 16035 Rapallo, Italy
Loading
Guests also reviewed these properties:
La Romana, Dominican Republic
Blankenberge, Belgium
Fatsa, Turkey
Ferrals-lès-Corbières, France
Lenk, Switzerland
Columbus, United States
Astana, Kazakhstan
Imperia, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe staff were exceptional making out entire experience so memorable from the moment we arrived till the day we left. The terrace dinning was fabulous as was the pool and the free shuttle in and out of town
Nothing - the food and beverage were a little on the high side but the overall experience levelled that out
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe hotel itself is beautiful, in a wonderful location on the Portofino coast. Our room was spotlessly clean and well maintained throughout our stay, and the breakfasts were generous and of very good quality. Overall it could have been a very pleasant stay.
On arrival, our car was taken by the hotel’s valet and parked in the covered garage for the entire duration of our stay. After returning home, I discovered that a phone charging cable and some cash were missing from inside the vehicle — items that had been kept in closed compartments (armrest storage and glove compartment). The car was only handled by the hotel’s staff during our stay. I reported this to the hotel immediately upon discovering it. The reply I received was very disappointing: instead of showing concern, they shifted the responsibility back to me, suggesting I should have checked the car before leaving and raising the timing of my email as an issue. This response showed no empathy or willingness to take the matter seriously.
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe service and concierge service in particular was world class
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewI have never seen such service. From guys who park the car to cleaning ladies who even wash my swimming suit. Swimming pool is so clean like all hotel although it looks like it needs some update
Location is perfect for view, for peace, but since any store and restaurants are pretty away from hotel you will need car and patiece because of traffic.
Dear Mrs. Jelena , We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your amazing feedback! Thank you very much for taking the time to leave us such a glowing review about your experience with us. We are sorry that you did not find our location convenient for your purposes. However, we do hope you have been able to take advantage of our shuttle bus service free of charge that is at our guests disposal for reach the down town . We are already looking forward to welcoming back! Best regards Riccardo Bortolotti General Manager
Dear Mrs. Jelena , We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your amazing feedback! Thank you very much for taking the time to leave us such a glowing review about your experience … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewIm lucky to have travelled a lot, and this was the best hotel experience I have ever had! Firstly the Hotel itself is stunning. The staff are absolutely unbelievable. Facilities and rooms are top-notch. The spa is quite possibly the nicest I've been too. They provide a shuttle to and from town, so nothing to worry about regarding distance to the town centre. It was our honeymoon and they arranged the most beautiful setting in our room it was absolute class. Every encounter with a staff member across all areas was first class. Cannot recommend this hotel any higher.
Dear Mr. Spatarel, Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience during your special occasion. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Rest assured, your compliments have been extended to our team members. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Riccardo Bortolotti General Manager
Dear Mr. Spatarel, Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience during… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewWe paid to experience the beach club.
The room decor was tired.
Dear Mrs. Sharon We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your feedback, your comments have been well noted. As we strive to provide memorable experiences for our guests, it is wonderful to hear that we succeeded with you! We are already looking forward to welcoming back! Best regards Riccardo Bortolotti General Manager
Dear Mrs. Sharon We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your feedback, your comments have been well noted. As we strive to provide memorable experiences for our guests, it is wo… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewImpeccable service Stunning views
Dear Mr. Adrien Thank you for taking the time to leave a short and sweet review on your stay with us. I couldn’t be happier that the staff impressed with their helpful assistance and great service. I have passed your kind comments onto the entire team who were equally excited to hear what a great time you had. I hope to welcome you back really soon in the Ligurian Riviera Best Regards Riccardo Bortolotti General Manager
Dear Mr. Adrien Thank you for taking the time to leave a short and sweet review on your stay with us. I couldn’t be happier that the staff impressed with their helpful assistance and great service. I have passed your kind comments onto th… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewStaff Confort
Room decor could be improved
Dear Mr. Jean Marcel We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your eedback! As we strive to provide memorable experiences for our guests, it is wonderful to hear that we succeeded with you! On the other hand, your comments about room decore have been well noted. We are already looking forward to welcoming back! Best regards Riccardo Bortolotti General Manager
Dear Mr. Jean Marcel We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your eedback! As we strive to provide memorable experiences for our guests, it is wonderful to hear that we succeeded … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewTop ligging Room with a view
Alles was top
Dear Guest We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your amazing feedback! As we strive to provide memorable experiences for our guests, it is wonderful to hear that we succeeded with you! We are already looking forward to welcoming back! Best regards Riccardo Bortolotti General Manager
Dear Guest We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your amazing feedback! As we strive to provide memorable experiences for our guests, it is wonderful to hear that we succeeded w… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewFriendly staff and great views
None
Dear Mr. Sam We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your amazing feedback! As we strive to provide memorable experiences for our guests, it is wonderful to hear that we succeeded with you! We are already looking forward to welcoming back! Best regards Riccardo Bortolotti General Manager
Dear Mr. Sam We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your amazing feedback! As we strive to provide memorable experiences for our guests, it is wonderful to hear that we succeeded… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe staff were genuinely friendly, the concierge team went out of their way to assist, and the rooms were clean and fresh. The pool and spa facilities were also top-notch and made for a truly relaxing stay.
The rooms are beginning to show their age and could benefit from some slight refurbishment.
Dear Mr. Murad Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. Thank you for highlighting the aspects that met your approval and those aspect you liked less.Every suggestion will help us to imporove Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Riccardo Bortolotti General Manager
Dear Mr. Murad Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. Thank you … Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewEverything was meticulous! From the room and welcome treats, to the shuttle bus service they provide for free. It’s worth the stay! Staff were super friendly and very accomodating.
I wasnt able to get a cot/crib for bubba.
Dear Mrs. Rebecca We would like to thank you for taking the time to provide us with your valuable feedback. We read every single word with the pleasure of knowing that we gave you an experience that reach all your expectations. We will be delighted to welcome you again in the near future and do not hesitate to contact us before your arrival for any request, it will be a great pleasure for us to assist you. Cordially, Riccardo Bortolotti General Manager
Dear Mrs. Rebecca We would like to thank you for taking the time to provide us with your valuable feedback. We read every single word with the pleasure of knowing that we gave you an experience that reach all your expectations. We will be… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe location, the staff, the view, the services.
Dear Mr. Florian Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Riccardo Bortolotti General Manager
Dear Mr. Florian Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take… Show more