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  5. Reviews of Hotel Gabriella

Reviews of Hotel Gabriella 3 stars

Via Palestro 88, Central Station, 00185 Rome, Italy

#920 of 978 hotels in Rome

Guests' Choice

Review score

Based on 46 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.3

  • Location

    8.1

  • Facilities

    7.5

  • Staff

    8.4

  • Value for money

    7.4

  • Free WiFi

    5.8

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Showing 1 – 25

  • Reviewed: 29 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Damp smell in room but dont think that can be helped

    Excellent location

    Stayed in September 2023

  • Reviewed: 23 June 2023

    9.0
    Great location
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The power outlets, especially for the refrigerator and coffee had to be switched over to us. Could not use both at the same time.

    The room was clean and the staff very personable.

    Stayed in June 2023

  • Reviewed: 18 May 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    Good location, and good for the price. If you are looking for something reasonable in Rome to sleep it is a great option. I was nervous seeing the bad reviews but now that I stayed it I would definitely return.

    Stayed in May 2023

  • Reviewed: 27 September 2022

    7.0
    Was good for a budget hotel. Clean and friendly staff.
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Shower was very small and had very low water pressure. Price was high for what it was.

    Surprised by the cleanliness considering the reviews. Staff were also helpful and friendly. Room was serviced every day.

    Stayed in September 2022

  • Reviewed: 11 May 2025

    4.0
    Unsatisfied
    • Business trip
    • Group
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is very disorganised, there are no iron or iron boards available. The kitchen/breakfast area is small and full of random dirty washing bag, the tables cloth are dirty. The towels in the rooms are smelly, no air conditioning, apparently there is a rule in place that it can only be turned on from July even though the room was very hot and uncomfortable in the morning. I will never go back there

    .

    Stayed in May 2025

  • Reviewed: 27 April 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Very small, very hot in the room, the room smelled of toilet, very basic

    Great location - close to train station

    Stayed in April 2025

  • Reviewed: 14 September 2024

    10
    This is 10/10 for the price. Would definitely stay there again
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    There wasn’t any negatives. The hotel is quite dated but the rooms were surprisingly modern. For the price you honestly can’t complain

    Amazing location and the rooms were perfect for the price. Clean and tidy with a good bathroom. Air con was a life saver too. The location is brilliant too, just a 2 minute walk from the big train station where you can catch bus rides to all the main attractions

    Stayed in September 2024

  • Reviewed: 26 October 2023

    6.0
    Not to far to walk to the train station and the sites of Rome
    • Leisure trip
    • Family with young children
    • Executive Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Very noisy street

    Location

    Stayed in October 2023

  • Reviewed: 8 August 2023

    4.0
    The rooms were not being cleaned daily we just had the bed done. Towels were not changed, NO TOILET PAPER, the mugs that
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    The location was perfect next to the train station

    Stayed in August 2023

  • Reviewed: 7 August 2023

    4.0
    Not what we booked. It’s easier to manag expectations when the room looks like the images.
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Room and hotel looked nothing like the pictures. Very old hotel. Of all the rooms available online our room did Jo look anything like them as we would not have booked it.

    Location was ok. Close to the train station.

    Stayed in August 2023

  • Reviewed: 29 June 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights

    Small Not clean enough Toilet leaking pressure in the toilet is poor

    Frige was not working Toilet leakes

    Stayed in June 2023

  • Reviewed: 31 May 2023

    3.0
    stay away from this hotel and all the hotels in that building
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    almost everything, lack of many things. It is claimed to be a 3star hotel but at best it seems like a 1 star. leaking pipes in toilet,small shower,very low hot water pressure, broken drawers,etc They don’t even let guests to use air con in a 29-30degress hot weather and said aircon is for mid June to Sep only despite it is advertised differently in booking.com And don’t trust the pictures. Picture are a whole world something else.

    Almost nothing, maybe the location

    Stayed in May 2023

  • Reviewed: 4 May 2023

    6.0
    wouldn’t use again
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    no tea coffee access to lifts wi fi rubbish

    easy to find from termini central

    Stayed in April 2023

  • Reviewed: 30 March 2023

    10
    An exquisite stay!
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was perfect

    The room was amazing, especially the bathroom that was very nice and clean. Also the view was great. We had an amazing time with your staff that helped us in any way we needed them. We will certainly return!

    Stayed in March 2023

  • Reviewed: 29 November 2022

    1.0
    Never do it again at this Place Gabriella , rate is big zero for staff and management
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The worst place ever to stay , i am not talking about the room size or facilities or the location, i am talking about the security, the staff treatment and respecting guests which is below zero , the place with no staff at night, so imagine if fire or someone get to the hotel , who will respond?! i booked a double room , they gave me 2 singles and joined them with a sheet and when I mentioned this to one of the staff she said it depends on the availability, so if it depends on availability make them normal as twin instead of embarrassing yourself , there is no blind curtain and when i asked she replied with a funny answer , we sent it for washing, by the way the window was broken from outside so I couldn’t close it so we have to wake up early from the sun lights also the heating was not working for the first 2 days , i been to the reception, no one was there so i tried to open the radiator tap , but nothing, the following day the wrote a message on my room door saying that i made a complete mess and was responsible for the corridor flooding, and when i wrote to them they replied with a very funny message that will take legal action against me , honestly that one was so hilarious from them 😂 the fridge was very dirty and with hair inside in addition the bath was without shower handle and a curtain so it was very difficult to take shower and when I complained, the receptionist said it is a jacuzzi, so i tried to switch it on , it was broken 😂😂😂 , everything is mess in this place the room size is very good , the location is perfect but owner , management and staff are destroying it , i stayed in many 2 and 3 stars hotel and most have problems and i have seen staff trying to help according to the tools they have but for Gabriella and co , they do not care at all owners should have a look at that management team and staff if they really care about their business

    Only the area near Termini Station

    Stayed in November 2022

  • Reviewed: 11 October 2022

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights

    no aircon was given when the highest temperature is 25 degree. have to open window and the traffic is bad at night and cant sleep well at all.

    nothing that make me likes at all.

    Stayed in October 2022

  • Reviewed: 7 October 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The lift there sometimes can't work well! But if you don't have heavy luggage then it's fine! Staff there are very nice!

    Stayed in September 2022

  • Reviewed: 26 September 2022

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    There was no iron, no safe, no WiFi, and no tea coffee facilities in the room. The staff was rude and not very helpful.

    Only the location.

    Stayed in September 2022

  • Reviewed: 3 September 2022

    3.0
    it would be value at half the pr
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    it was very small I struggled to fit in the shower mattress is worn out

    it’s location to bus and trains

    Stayed in September 2022

  • Reviewed: 20 July 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2024

  • Reviewed: 8 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2024

  • Reviewed: 21 August 2023

    9.0
    Superb
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: 19 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: 12 May 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2023

Showing 1 – 25

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