Reviews of Residence Al Frantoio 3 stars
Via Delle Grazie 22, 38062 Arco, Italy
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Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewLoved the apartment! We came with two kids, the pool area was wonderful! Isabella was the greatest hostess! We would definitely recommend to all coming here!
Dear Nadja, Thank you so much for your wonderful words, especially regarding our team. It's truly rewarding! We look forward to welcome you again soon on your next visit on Lake Garda. Aparthotel Al Frantoio
Reviewed: 4 July 2025 · Stayed in May 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewI booked and paid for three nights and left after the first, despite the financial loss. The reasons? 1. the room was so humid with or without air conditioning that we woke up in pain 2. Arco is a charming village, but... the hotel is not in Arco, but in the middle of nowhere: nothing within walking distance 3. our balcony overlooked the car park, above some noisy engine active 24 hours a day (and there was a "nice" spotlight pointed at the balcony too!) 4. Staff only present from 8 to 11 a.m. 5. WIFI was not working, but compared to everything else.... I would like to conclude by saying that they did not even consider reimbursing us for some of the nights we did not use because "there were no inefficiencies" Translated with DeepL.com (free version)
Dear Sir and Madame, we are happy to replay to your review in order clarify what really happened. First of all, it is really sad to see the work of an entire team that truly puts its heart into its job every day being wasted with harsh but above all untruthful words. Wa are very disappointed by the rudeness with which you addressed our staff, shouting and disturbing all the guests of the Hotel, as well as by your request for a full refund, otherwise you would have written a negative review. You did not receive any refund as no disservice has occurred: you stayed in an apartment equipped with two large french doors and balconies, as well as a window in the bathroom, the air conditioning worked properly, therefore we do not have the power to change the humidity of the environment in which we live. The wi-fi worked correctly as we verified it the morning of your departure, when you reported it, if you had encountered problems the day before, you could have reported it to our Team who would have promptly helped you with the connection. We are also responding to the other complaints that you did not report to the Hotel but we are only reading now. The hotel is located in the municipality of Arco, 1.5 km from the center, information reported with map and geographic coordinates on Booking.com so this information is widely visible and accessible and we do not understand your disappointment now. No apartment, not even yours, is located near motors that produce noise, so we really do not understand this comment. The only outdoor lights are those on the terrace that you can turn on or off with the switch located in the apartment, other external light sources do not exist, moreover every apartment is equipped with dark curtains. As you well knew, the reception is open 8-11, however it is available by phone until 19. After this time the night keeper who is present in the Hotel is available, so there is always someone from our Team available for any customer needs. Best regards, Aparthotel Al Frantoio
Dear Sir and Madame, we are happy to replay to your review in order clarify what really happened. First of all, it is really sad to see the work of an entire team that truly puts its heart into its job every day being wasted with harsh but … Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewRelaxed atmosphere, beautiful garden and pool, very kind and helpful staff. Large free parking area, free use of hot tub and sauna. The rooms have a small garden or balcony. The upkeep of the garden is impeccable.
Dear Ruben, thank you so much for your kind words which are a great satisfaction for all our Team. Hope to welcome you again soon on Lake Garda! Best regards, Aparthotel Al Frantoio
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewLocation perfect for us, close to Arco and the wider area. Staff were excellent.
Mattress was hard, woke up with a back ache every day.
Dear Anne, thank you very much for your kind feedback. We are very pleased to read that you particularly appreciated our team and also the location of our structure. We are sorry that mattress was hard for you: if you had reported it, we would have gladly provided you with a topper (small additional mattress) that allows to "correct" the comfort of the mattress according to the specific needs and requirements of each guest. We hope to welcome you back on your next visit to Lake Garda! Best regards, Aparthotel Al Frantoio
Dear Anne, thank you very much for your kind feedback. We are very pleased to read that you particularly appreciated our team and also the location of our structure. We are sorry that mattress was hard for you: if you had reported it, we wo… Show more