Reviews of Genius Hotel Downtown 3 stars
Via Porlezza 4, Milan City Centre, 20123 Milan, Italy
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewLocation
Size of the room and noisy refrigirator
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewEverything. Amazing location, modern and clean establishment, and a really professional and cool staff.
Nothing. All was good.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLocation is great and staff was friendly
Rooms were a bit cramped and AC was not the best
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in June 2025
Verified review- The beds were comfortable, including the couch bed in the room for 3 people. - The free water filters in the lobby were great to have - Staff were very friendly
- The air conditioning did not work well at all. It stayed 72+ degrees in our room.
Dear Guest, Thank you for choosing to stay at the Genius Hotel Downtown and for taking the time to share your feedback. We are pleased to hear you enjoyed the comfort of our beds and the complimentary water filters, as well as the friendliness of our staff. However, we sincerely apologize for the inconvenience you experienced with the air conditioning. Our rooms are equipped with individual temperature controls to ensure a pleasant stay, and we regret that this was not your experience. Rest assured, we take all feedback seriously to enhance our services. We would appreciate the opportunity to discuss your needs further, aiming to provide you with an experience that meets the standards of the Genius Hotel Downtown in future visits. Kind regards, Genius Hotel Downtown Staff
Dear Guest, Thank you for choosing to stay at the Genius Hotel Downtown and for taking the time to share your feedback. We are pleased to hear you enjoyed the comfort of our beds and the complimentary water filters, as well as the friendli… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewLocation.
Everything was good.
Dear Jagannath, Thank you so much for your wonderful review! We're thrilled that you enjoyed your stay at our hotel in the heart of Milan. It's gratifying to know you appreciated not only the cleanliness and comfort but also the fantastic service at our reception. Our central location truly allows guests to experience the city to its fullest. We would love to welcome you back soon to explore more of Milan's historic wonders and enjoy the warm hospitality and professionalism that define the Genius Hotel Downtown. Warm regards, The Staff of Genius Hotel Downtown
Dear Jagannath, Thank you so much for your wonderful review! We're thrilled that you enjoyed your stay at our hotel in the heart of Milan. It's gratifying to know you appreciated not only the cleanliness and comfort but also the fa… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe location, the staff and breakfast
The general hygiene is bad. And for the amount of money paid. Breakfast must be included in the package.
Dear Guest, Thank you for choosing the Genius Hotel Downtown and for taking the time to share your feedback. We sincerely apologize if certain aspects of your stay did not meet your expectations. Please be assured that we take every comment seriously to continually improve our services. While we appreciate your concerns about hygiene, we do strive to maintain high standards and regret if we fell short during your visit. Additionally, we offer various rate packages, some of which include breakfast while others do not, ensuring flexibility for our guests. We would love the opportunity to discuss your experience further and understand your needs better. This will help us provide you with a stay that aligns more closely with the standards you expect from us. Sincerely, The Management of Genius Hotel Downtown
Dear Guest, Thank you for choosing the Genius Hotel Downtown and for taking the time to share your feedback. We sincerely apologize if certain aspects of your stay did not meet your expectations. Please be assured that we take every commen… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewbreakfast was good, but a lot of bread
air conditioning didn't work in room elevator was broken construction/interior repair audible from room hotel difficult to get to (narrow one-way street) closest parking was two blocks away some ceiling lights in room were out no charging port or outlet by second bed understaffed
Dear Guest, Thank you for choosing to stay at the Hotel Genius Downtown and for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the elevator. Please rest assured that your comments are taken very seriously as they help us improve our services. While we strive to provide swift assistance, on rare occasions, unforeseen circumstances can occur. We value your feedback and invite you to contact us directly to better understand your needs and ensure your future experiences align with our high standards. Sincerely, The Manager of Genius Hotel Downtown
Dear Guest, Thank you for choosing to stay at the Hotel Genius Downtown and for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the elevator. Please rest assured that your comments are taken … Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewI have been bitten by bedbugs in many places and am still itchy. I would appreciate it if you could exterminate the bedbugs as soon as possible.
Dear Guest, Thank you for choosing to stay at Hotel Genius Downtown and for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced. We assure you that there are no bedbugs in your room; we have conducted a thorough check. No insects were found in the room. We assure you that your comments will be taken very seriously as they help us improve our services. While we strive to provide prompt assistance, on rare occasions, unforeseen circumstances may arise. We appreciate your feedback and encourage you to contact us directly to better understand your needs and ensure your future experience meets our high standards. Sincerely, The General Manager of Genius Hotel Downtown
Dear Guest, Thank you for choosing to stay at Hotel Genius Downtown and for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced. We assure you that there are no bedbugs in your room; we have conducted… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in April 2025
Verified reviewGreat location in Milan for the design district and ticked away in a quite street.
Spots at the breakfast were booked out as i was late booking, but plenty of choice nearby.
Dear Guest, Thank you for your kind review! We're thrilled you enjoyed our great location in Milan's design district, tucked away on a quiet street. Our strategic position, just steps from the Duomo and major attractions, truly is a highlight, allowing you to easily explore the city and its vibrant shopping streets. We're sorry to hear you missed our breakfast but glad you found great options nearby. Next time, we invite you to book early or return to discover even more of Milan, starting from our oasis of comfort and hospitality. Our friendly, multilingual staff look forward to welcoming you back and ensuring a unique stay. Warm regards, The Staff at Genius Hotel Downtown
Dear Guest, Thank you for your kind review! We're thrilled you enjoyed our great location in Milan's design district, tucked away on a quiet street. Our strategic position, just steps from the Duomo and major attractions, truly is … Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewAn outstanding, centrally located, comfortable, clean hotel with an excellent breakfast, and very helpful staff. Three weeks in Italy, six hotels: this was easily the best. We'll definitely return.
Little thing: put a shelf in the shower for those of us who bring our own conditioner.
Dear Steve, Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay in the heart of Milan, appreciating our comfortable rooms and excellent breakfast. Your mention of our friendly staff and central location truly highlights what we strive for—an inviting atmosphere and convenience for exploring the city. We'll certainly consider adding a shelf in the showers for added comfort. We look forward to welcoming you back soon to discover more of Milan's historic charm. Warm regards, The Staff of the Genius Hotel Downtown
Dear Steve, Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay in the heart of Milan, appreciating our comfortable rooms and excellent breakfast. Your mention of our friendly staff and central location tr… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe location was great, breakfast was tasty, service by staff was very good.
The bed.
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThe only thing we liked about this hotel was the comfortable bed and the central location.
There was no wifi available and the power went out the first night we arrived so the hotel alarms kept going off at 3AM, according to the staff this happens frequently. Also the A/C does not go below 20 degrees, which was quite hot for the room. They do not provide you with water, you have to use reusable glasses to fill for yourself in the lobby.
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewMore comfortable seating.
Reviewed: 7 June 2025 · Stayed in May 2025
Verified reviewClose to Cadorna station and shops. Walkable going to Duomo di Milano.
Dear Guest, Thank you so much for your kind words! We're thrilled to hear that you found our staff friendly, helpful, and courteous. At Genius Hotel Downtown, we take pride in ensuring every guest feels right at home. Our central location, just steps away from the Duomo and Castello Sforzesco, indeed allows our guests to explore Milan's top attractions with ease. We would love to welcome you back for another comfortable stay filled with personalized attention and warmth. Warm regards, The Staff of Genius Hotel Downtown
Dear Guest, Thank you so much for your kind words! We're thrilled to hear that you found our staff friendly, helpful, and courteous. At Genius Hotel Downtown, we take pride in ensuring every guest feels right at home. Our central locat… Show more