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Reviews of Hotel Genziana 3 stars

Passo Stelvio, 23032 Passo Stelvio, Italy

#1 of 2 hotels in Passo Stelvio

Guests' Choice

Review score

Based on 60 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.5

  • Location

    9.4

  • Facilities

    7.4

  • Staff

    8.0

  • Value for money

    7.6

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 9 August 2025

    8.0
    Lovely
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    We loved this hotel. The staff were very friendly, and the location was amazing. We had a wonderful time.

    Stayed in August 2025

  • Reviewed: 7 October 2024

    8.0
    It’s an experience.!!
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lack of facilities to charge phones and a general lack of in-room facilities which is a necessity these days and it really could do with some money spent on decor. Lastly, some staff have a tendency to air their issues in public with each other rather than in private. Maybe that’s an Italian thing.!

    The location is stunning, when weather is good. Inside is very 1970’s with an Austin Powers type vibe. Quite a difference from today’s modernity. A warm homely feel was given by Mirella (I think that was lady’s name)

    Stayed in October 2024

  • Reviewed: 10 September 2024

    7.0
    Excellent location in beautiful nature with a simple but warm, clean and comfortable room
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    The staff were kind but clearly very tired after a long season and did not have any time to talk with. This is understandable given that they must work very hard and long hours.

    It was in a fabulous location with spacious and comfortable rooms and plenty of hot water. The bed was comfortable and I had a good meal in the restaurant. It was simple, but it is a mountain hotel, so that was completely appropriate.

    Stayed in August 2024

  • Reviewed: 4 September 2024

    8.0
    An hotel with history, great food and lovely owner
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights

    The hotel has been there for decades but this is part of the appeal, don't expect modern cutting edge facilities and design but it has all guests might need.

    Mrs Mirella, the owner, was very friendly and helpful, she is also a qualified sommelier and food was really good. Overall, the hotel personnel was very nice with us and made us feel at home. Location is on the top of the Stelvio pass, so amazing views, hiking on surrounding mountains can start from the hotel doorstep, and the ski lifts to go up on the glacier (were we managed half a day skiing, in August!) are 5 minutes walk. A ski rental shop is just next to the hotel bar.

    Stayed in August 2024

  • Reviewed: 2 September 2024

    6.0
    A good place to stop when driving the Stelvio Pass
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The hotel is very dated and facilities are basic. It has a captive market and the prices for a night reflect this. It is functional but not in anyway luxurious.

    The hotel is at the top of the Stelvio Pass. It has a rustic bar area and the restaurant was open and the food was good. Breakfast was basic.

    Stayed in September 2024

  • Reviewed: 29 August 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Would be nice to have a fridge in the room

    Excellent Location and view!

    Stayed in August 2024

  • Reviewed: 15 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Kitchen is in mess.

    Good location and clean room.

    Stayed in August 2024

  • Reviewed: 30 July 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were literally shouting at each other at night when I was trying to sleep which was very frustrating! They were arguing with each other and slamming doors for a good hour at least! Very unprofessional and not considerate of the hotel guests at all.

    Hotel is in an amazing location at the top of the pass. Although quite outdated the room was clean and had everything I needed. They allowed me to put my motorcycle in the garage which was very appreciated.

    Stayed in July 2024

  • Reviewed: 15 July 2024

    7.0
    Perfect location for the pass.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Too expensive compared with hotels down the pass.

    Perfect location at the top of the stelvio. Free parking outside. Breakfast a bit limited. Kettle in room.

    Stayed in July 2024

  • Reviewed: 10 July 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Kettle provided Good shower Comfortable bed

    Stayed in July 2024

  • Reviewed: 27 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Old Small Nothing to do after 2 pm

    Good location if you want to be at the pick location. Garage for the motorcycle

    Stayed in June 2024

  • Reviewed: 10 June 2024

    8.0
    Well priced, older style hotel that was comfortable and clean.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A little run down, but was still clean and comfortable enough for a couple of nights.

    Great location. Quirky, cheerful owners, very well priced.

    Stayed in June 2024

  • Reviewed: 18 September 2023

    7.0
    Great location but propery needs some TLC
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    The decor in the corridors and rooms was very poor - gym at the top of the stairs that looked like it was from the 80's - trip hazard as the corridor starts - fairly disorganised check in and out - breakfast was ok but was scattered all over the place

    Great location right at the top of Stelvio - the bar area was nice and rustic and the staff were friendly - nice service on the drinks with nibbles provided

    Stayed in September 2023

  • Reviewed: 7 September 2023

    8.0
    Perfect place for early-start Alpine hiking
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    N/A

    The combination of hotel, bar and restaurant is decent, clean, and has a good, helpful staff. Its location on the summit of the Stelvio pass allows for early start hikes in the high Alpine environment (before people from the valley come up).

    Stayed in September 2023

  • Reviewed: 16 August 2023

    8.0
    Stelvio Special
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There were some noisy ski school kids staying in the room opposite ours, but they seemed to tire out pretty quickly.

    This place has character oozing from the walls. Don't expect flashy luxury but count on clean and basic functionality. What you'll most enjoy though, are the hysterical twins and their mother who run the place. The food in the restaurant was great and the bar is a hoot, mostly due to the wonderful ladies running the show. Beats TV, that's for sure.

    Stayed in July 2023

  • Reviewed: 9 June 2023

    8.0
    Very nice stay.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi

    Nice comfortable bed and room. Garage storage for the motorcycle. Great scenery.

    Stayed in June 2023

  • Reviewed: 7 June 2023

    7.0
    Road trip around Europe, perfect one night stay if you want to drive the Stelvio pass.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    nothing

    location, staff

    Stayed in June 2023

  • Reviewed: 30 October 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Double Room
    • Stayed 5 nights

    but breakfast was not good enough, and room was a bit cold

    everyone was kind and helpfull.

    Stayed in October 2022

  • Reviewed: 7 October 2022

    7.0
    What a location! A fantastic place to stay in the mountains.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Italian power sockets need an adapter but this was provided by the hotel. Kettle provided in the room, but better tea / coffee supplies would have been welcome.

    Fantastic location at the top of the pass at over 9,000 feet and within 5mins walk of the bottom of the cable car. Very Italian, little English spoken. Food local and interesting - good value. Plenty of free parking available. interesting walking from the hotel. saw a golden eagle during the visit. Skiing fraternity added a bit of buzz.

    Stayed in October 2022

  • Reviewed: 1 September 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Amazing location, friendly service. A comfortable night after an amazing climb up the pass even soaking wet

    Stayed in August 2022

  • Reviewed: 18 July 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was noisy with a lot of bikers since the hotel is facing main road and this is popular biker’s route. But it became quiet at night.

    I think I had a lot more than what I paid for. Hotel dinner had excellent quality for very reasonable price.

    Stayed in July 2025

  • Reviewed: 29 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    good breakfast

    Stayed in June 2025

  • Reviewed: 19 June 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Its location.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    1.0
    Very poor
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in June 2025

Showing 1 – 25

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