8.8

Reviews of Grand Hotel Della Posta 4 stars

Piazza Garibaldi 19, 23100 Sondrio, Italy

  • Alison

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    The hotel itself is beautiful but the staff were even more exceptional! Our room was a really good size and beds very comfortable . Breakfast in the large dining area had a nice selection on offer. We ate close by at a restaurant LaLocale which also has great staff and a cool atmosphere with good food.

  • Katalin

    Reviewed: 15 August 2025 · Stayed in June 2025

    Verified review

    It is a beautiful old hotel. Lovely view over the main square. Nearby very good restaurants, cozy river. Comfortable rooms.

    Breakfast was OK, nothing special. Enough to offer. The staff could not arrange a taxi for us, for over 1 hour. I could then arrange one by calling from the internet within 3 minutes. That was very strange about the staff's skills or the hotel policy(??)

    Property response:

    Dear Katalin, Thank you for your kind and positive review. It is important to us to make every guest's stay special and unique. We will take your comments on board and treasure them as we strive to improve in every aspect. Regarding taxis, we would like to provide some clarification. Unfortunately, Sondrio is not a city with many taxis, which makes it very difficult to find one quickly. We have done our best to find one for you, but we understand that it is not always possible to do so. We apologise for any inconvenience caused. Furthermore, in our city, it is not possible to book an Uber or taxi online. We remain fully available and look forward to having you as our guest again. Kind regards. Front Office Team

    Dear Katalin, Thank you for your kind and positive review. It is important to us to make every guest's stay special and unique. We will take your comments on board and treasure them as we strive to improve in every aspect. Regarding… Show more

    Grand Hotel Della Posta
    17 August 2025
  • Dmitrii

    Reviewed: 14 July 2025 · Stayed in June 2025

    Verified review
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  • Daniel

    Reviewed: 22 June 2025 · Stayed in May 2025

    Verified review

    Location and the room

    Property was ‘sold’ and we were only told when checking in, this means we couldn’t stay there for the last night and had to leave. Luckily the staff helped us with finding new accomodation close by, although it worked out, it wasn’t a nice experience when on holiday.

  • Enxhi

    Reviewed: 30 April 2025 · Stayed in April 2025

    Verified review
  • Jenny

    Reviewed: 16 April 2025 · Stayed in April 2025

    Verified review

    Very friendly and helpful staff. Room was spacious and quite even if the location is right on the main square of Sondrio.

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  • Guy

    Reviewed: 3 April 2025 · Stayed in March 2025

    Verified review

    Used the laundry service and they lost two of the items. When I asked nothing was done about it.

    Property response:

    Dear Guy, We are really sorry to read that from you. As on the e-mails that we exchanged a few days after your departure, we inform you again that we checked everywhere, we also called the laundry where we sent your clothes and they confirmed to have brought everything back. We also checked together on the day of your departure, you confirmed that everything was there and nothing was missing. Warm Regards, Suada Q. Front Office - Grand Hotel della Posta

    Dear Guy, We are really sorry to read that from you. As on the e-mails that we exchanged a few days after your departure, we inform you again that we checked everywhere, we also called the laundry where we sent your clothes and they confi… Show more

    Grand Hotel Della Posta
    11 April 2025
  • Kavanagh

    Reviewed: 31 March 2025 · Stayed in March 2025

    Verified review

    Very comfortable Hotel to explore Sondrio and it's surroundings.

  • Hanna

    Reviewed: 9 March 2025 · Stayed in March 2025

    Verified review

    Location was great and really friendly staff.

    Spa was quite expensive. Also the dinner at the hotel wasn't as great as last time I visited the hotel.

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  • Dijksman-schouten

    Reviewed: 24 February 2025 · Stayed in February 2025

    Verified review

    The rooms are very nice. And clean. The location is great. In the heart of the city.

    Not applicable.

  • Vito

    Reviewed: 29 January 2025 · Stayed in January 2025

    Verified review
  • Valerio

    Reviewed: 18 November 2024 · Stayed in November 2024

    Verified review

    The style of the hotel, the size of the room and how comfy the beds are. Restaurant makes great food and service is superbe.

    Not much to complain about. Perhaps the spa could be part of the room price.

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  • Anatoly

    Reviewed: 18 November 2024 · Stayed in November 2024

    Verified review
  • Radostin

    Reviewed: 28 October 2024 · Stayed in October 2024

    Verified review

    Perfect place for staying in

    Staff is very helpful and friendly!

  • Ian

    Reviewed: 12 September 2024 · Stayed in September 2024

    Verified review

    Travelling by motorcycle with my brother, we ended up at Sondrio for the night. The hotel is centrally located, the hotel was immaculate and the rooms were more luxurious than we were used to. The receptionist was very helpful and friendly, spoke excellent English which was helpful and found space in the courtyard for us to park our bikes. Breakfast was included in the price and was a decent buffet. All in all, an excellent overnight stay and worth considering if you are in the area.

    Shower could have been hotter! Temperature was regulated and I had it to the max and wanted it a few degrees hotter 😀

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  • Chris

    Reviewed: 31 August 2024 · Stayed in August 2024

    Verified review
  • Thomas

    Reviewed: 26 August 2024 · Stayed in August 2024

    Verified review
  • Marcel

    Reviewed: 20 August 2024 · Stayed in August 2024

    Verified review

    Beautiful building in the center, probably built in the Art Nouveau style, with a stunning staircase, beautiful artwork, excellent service, a good breakfast, and functional yet charming rooms.

    All good

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  • Warren

    Reviewed: 10 August 2024 · Stayed in August 2024

    Verified review

    Bar and prices, wellness centre great, great location and fantastic room. The hotel building is GRAND

    The aircon was not the best but ok

    Property response:

    Gentilissimi, Thank you for your kind review. We higly appreciate your words for our hotel and services. We are sorry that you found our aircon not the best, we will definitely improve it. Warm Regards, Suada - Front Office

    Grand Hotel Della Posta
    18 August 2024
  • Umayma

    Reviewed: 30 July 2024 · Stayed in July 2024

    Verified review

    The staff is great Location is great

    Breakfast can be much better

  • Cairo

    Reviewed: 16 July 2024 · Stayed in July 2024

    Verified review
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  • Siobhan

    Reviewed: 3 July 2024 · Stayed in July 2024

    Verified review

    The property was in a good location, rooms underwhelming, staff unhelpful and they overcharged for everything. It was like faulty towers.

    The staff overcharged for numerous items - we arrived as a family to use the pool and spa facilities in this small town. The idea was to relax for a few days but they said it would be another $20 per person to use the pool For 2 hours - they sent this in an email the day before when it was too late to change the booking - and as a small town there is very little to do we were counting on relaxing with the pool and spa. They staff on the front desk were unhelpful and rude. They have no idea of customer service or looking after their guests. Small town attitude with city hotel prices.

    Property response:

    Dear Mr. Siobahn, Thank you for taking your time in writing this feedback to share with us. We are sorry to read such harmful words from you and that your experience wasn’t what you imagined. We want to clarify some issues pointed out in your review. First, we do not have a simple pool as you wrote, but we do have a Spa (comprehensive of a Sauna, a Turkish bath, a whirlpool and a relaxing area). The access to it is upon reservation with shifts of 2 hours. It is required a little supplement to provide peace and quiet to our guests. In additional to that the access is forbidden to children under age 14. This information is written on our website, on the portal such as Booking and Expedia and on the message that we always send 1 day before arrival. Besides our manager informed you that if you wanted to use just the whirlpool the price would have been less, but you didn’t want to. Last but not least, our staff was there to help you and suggest activities to do in our small town, but you never came at the Front desk asking for help. Thank you for your understanding and we hope to welcome you again to prove our true self. Warm regards, Suada-Grand Hotel della Posta

    Dear Mr. Siobahn, Thank you for taking your time in writing this feedback to share with us. We are sorry to read such harmful words from you and that your experience wasn’t what you imagined. We want to clarify some issues pointed out in yo… Show more

    Grand Hotel Della Posta
    9 July 2024
  • Stefan

    Reviewed: 3 July 2024 · Stayed in June 2024

    Verified review
    Property response:

    Dear Stefan, thank you for your nice review, we are pleased that you enjoyed our hotel so much. We hope to have you back as our welcome guest soon. Best regards. Sara Front Office

    Grand Hotel Della Posta
    5 July 2024
  • Stefano

    Reviewed: 28 June 2024 · Stayed in June 2024

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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